Paid for sticky thread but i dont get it ( bugged? )

[L.Chande]

I buy sticky thread on Maplestory game. but my thread not sticky now, money still -$80 ;( pls check. Ty for support

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[L.Chande]

Update : i got mail from supported it and my thread is removed. Can i get this thread back coz i spent credits for it and have many feedback from customers.
And money will refund or change to credits ?

 

[EpicNPC]

Already resolved via support ticket.