Not receiving Push Notifications from the EpicNPC App

[Fluentcee]

I recently got a new phone (From Samsung S21 to S23 Ultra), on this new device I re-downloaded the EpicNPC app, gave authorization to send push notifications to my phone, allow sound and vibration, all notification types and to show content. This used to work on my old phone and I would get notifications automatically for new chats or other alerts. Now I don't get anything unless I open the app, then they all flood in at that time.

Do any mods/ members have experience with this issue on the EpicNPC app and have a work around? Or any other solution so I will get passive push notifications and not need to actively/ periodically check if I have received a notification. Thanks!

 

[EpicNPC]

You can try this.

1. Go to Settings > App > Epicnpc > Mobile data and make sure Allow background data usage is enabled.

Also check the Permissions page to make sure notification are allowed and Pause app activity if unused is not enabled.

2. Go to Settings and go to Digital Wellbeing and parental controls. Make sure Focus mode is disabled or remove Epicnpc app from the list if it's listed.

 

[Fluentcee]

@EpicNPC I did enable those settings as you described. Inside the app I'm seeing that Push notifications are not enabled on this device? I'm not sure why as it's a pretty normal device running on Android. If there's anything I can do in app that you can think of that may fox the issue let me know

 

[EpicNPC]

It's a little confusing.

Push Notification at the top is referring to the browser push notification. Since your using the app, those are not supported.

App notifications are the notifications on your phone.

I enabled notifications on my phone yesterday to test, but didn't receive any either, so there could be an issue. We're looking into it now.

 

[AZURAKAGAMI]

I recently got a new phone (From Samsung S21 to S23 Ultra), on this new device I re-downloaded the EpicNPC app, gave authorization to send push notifications to my phone, allow sound and vibration, all notification types and to show content. This used to work on my old phone and I would get notifications automatically for new chats or other alerts. Now I don't get anything unless I open the app, then they all flood in at that time.

Do any mods/ members have experience with this issue on the EpicNPC app and have a work around? Or any other solution so I will get passive push notifications and not need to actively/ periodically check if I have received a notification. Thanks!

Have you checked for any pending OS updates? It's possible that the app is for a newer version and may not be compatible with the version you currently have.

 

[AZURAKAGAMI]

I enabled notifications on my phone yesterday to test, but didn't receive any either, so there could be an issue. We're looking into it now.

It could be a similar issue with the app itself if it doesn't support either newer or older versions.

Have you checked for any pending OS updates? It's possible that the app is for a newer version and may not be compatible with the version you currently have.

 

[EpicNPC]

We made an update. Please update your app and notification should start working again.

 

[Fluentcee]

The update worked for me. I'm now receiving notifications like before. Thanks a bunch!