No sale - Fake feedback from Ohey

[Accountreroll]

Hello,

I would like to report the feedback left on my profile by Ohey:
https://www.epicnpc.com/feedback/feedback/952182/view

I do not know this member. No deal, payment or account delivery ever took place between us.

Could you please ask for proof of transaction and remove the feedback? Thank you.

Accountreroll

 

[EpicNPC Mod]

• Please report false feedback ASAP, within 10 days of receiving the feedback.
  • If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
  • We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
  • After 30 days the burden of proof falls solely on the member who receives the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.
• Between 11 - 30 days is a gray area. We will do our best to investigate, however decisions will be made on a case by case basis.
• Feedback will ONLY be removed if it's false. If resolved, it will be updated to neutral.

Please provide proof that the feedback is false.

 

[Accountreroll]

I have no chat history with this member on EpicNPC and no payment from them in my records. I cannot prove something that never happened. The feedback gives no order detail, no payment proof and no screenshot.

 

[EpicNPC Mod]

No chat history does not mean that a transaction did not take place. Chat does not need to take place on epicNPC for feedback to be added.

None of that provides proof that the feedback is false. You must provide overwhelming evidence a sale did not take place

 

[Accountreroll]

I understand the rule, but I am being asked to prove that something never happened, which is impossible for anyone. There is no receipt, no message and no record for a sale that did not take place.

In this case there is not even a chat between Ohey and me on EpicNPC. The feedback contains no payment amount, no payment method, no date of payment and no screenshot. If Ohey had really bought an account from me, he would have a payment receipt, and it would take him one minute to show it.

I respectfully ask that Ohey be asked for a payment receipt. If none can be provided, I ask that the feedback be removed, or at least changed to neutral.

 

[EpicNPC Mod]

Ohey is not required to prove anything.

Due to lack of proof and the time that has passed, the feedback can remain.

In the future, please report feedbacks ASAP.