No reply, please delete the bad feedback

[Cenco]

https://www.epicnpc.com/threads/no-186🌸-sky-🌸sanctuary-to-duets.2878459/

I want to take responsibility but no reply till now, and make my shop get one rating

@sleeplx


Feedback will only be reviewed or investigated if one of our Trade Guardian services were used.

Trade Guardian was used:

• Link to the feedback you received.
• Provide the TG # for this feedback.
• Explain why you are disputing the feedback and why you want it changed or removed.

Trade Guardian was not used:
If the communications was offsite, we will only accept video evidence, no screenshots.

• Proof of sale will be requested.
  • Buyer can show they sent payment.
  • Seller can show they sent the item or provided a service to the buyer.
• No further investigation will be conducted.
• Upload the video to Youtube (unlisted) and provide a link to the video in your dispute.

Once we confirm an exchange occurred, the feedback cannot be removed. The buyer and seller should try to reach a compromise or resolve the issue on their own.

If proof of sale is not provide, the feedback will be removed.


Feedback Dispute Rules
https://www.epicnpc.com/threads/how-to-report-a-feedback-dispute.389547/

YOU CAN DELETE THE ABOVE MESSAGE WHEN POSTING.

 

[EpicNPC Mod]

• Please report false feedback ASAP, within 10 days of receiving the feedback.
  • If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
  • We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
  • After 30 days the burden of proof falls solely on the member who receives the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

Please provide proof that the feedback is fake.

 

[Cenco]

• Please report false feedback ASAP, within 10 days of receiving the feedback.
  • If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
  • We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
  • After 30 days the burden of proof falls solely on the member who receives the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

Please provide proof that the feedback is fake.

He bought my account a few years ago, and just complained that someone had just logged into his account after all that time he had been playing it, at that time I hadn't had the chance Replacing the money, And I ignored the feedback, now I am ready to return the money, I am very responsible even though it has been several years since I purchased the account

 

[Cenco]

• Please report false feedback ASAP, within 10 days of receiving the feedback.
  • If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
  • We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
  • After 30 days the burden of proof falls solely on the member who receives the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

Please provide proof that the feedback is fake.

Until now he has not replied to my message, what is the problem with this admin, I want to delete the bad feedback and keep my shop safe, I am responsible for whatever it is

 

[EpicNPC Mod]

@sleepylx Please respond to @Cenco so that he can issue you a refund.

Once the refund is issued, the feedback can be marked as resolved and changed to 3 stars.

 

[Cenco]

@sleepylx Please respond to @Cenco so that he can issue you a refund.

Once the refund is issued, the feedback can be marked as resolved and changed to 3 stars.

No any respond sir

 

[EpicNPC Mod]

@sleepylx has been email notified that you are trying to resolve.

 

[Cenco]

He did

@sleepylx has been email notified that you are trying to resolve.

@sleepylx has been email notified that you are trying to resolve.

He didn't reply anything , how admin, can my feedback Changed to 3 stars

 

[EpicNPC Mod]

Only staff can view this content.

 

[Cenco]

*Staff-Only Content*

What is that admin?

 

[EpicNPC]

He bought my account a few years ago

I'm sorry, we do not review feedback unless Trade Guardian is used.

You confirmed there was a sale, so feedback is allowed. Please contact the user to resolve it directly with them.