No deal

[ZZreroll.com]

We have advertised our product, customer keep spamming us the same question over and over again on something that has already been advertised clearly, we got no time to entertain spam question.

https://www.epicnpc.com/threads/⭐zz...0-gems-instant-delivery.1532542/#post-8664810

 

[cetxe123]

Hi everyone, here is my proof that I did not spam their store. First, in the first picture, their website does not say anything about IOS or Android for their starter account. Which got me confused, then I was very friendly asking about the product in the second picture. Thirdly, they gave me feedback of suspicious which is a false claim, how can I be suspicious when I already bought the product from their website with the full amount of purchases (on the third and fourth picture) and the feedback link: https://www.epicnpc.com/feedback/feedback/683711/view?

 

[ZZreroll.com]

Hi everyone, here is my proof that I did not spam their store. First, in the first picture, their website does not say anything about IOS or Android for their starter account. Which got me confused, then I was very friendly asking about the product in the second picture. Thirdly, they gave me feedback of suspicious which is a false claim, how can I be suspicious when I already bought the product from their website with the full amount of purchases (on the third and fourth picture) and the feedback link: https://www.epicnpc.com/feedback/feedback/683711/view?

Then can you please tell me whats these? Do we not telling anything about ‘Android/IOS’ when we request you to kindly go through/re-read the product again? Why do you want to lie about it when we clearly advertised it already in both places?
1. On epicnpc thread

2. On our website, product description

3. After sales service procedure.

Also, I would like to point out that, this happen at least one hour before the deal is being concluded, he inquired, we replied, he seen our reply, he found the answer, he decided to place the order so he can make this happen.

 

[ZZreroll.com]

@EpicNPC CM

 

[cetxe123]

@EpicNPC CM

First of all, you "no deal" post is against the rule because I already purchase the item from your shop. Furthermore, In your first photo, it is clearly said: "android, IOS" which can be either android or IOS. I do not want my money spent in the wrong system which is why I asked, customers, have the right to ask questions if they have any concerns. Which being said, in your 2-second picture, you guys provided the link to download the game in both android and IOS, how does the customer know which account system they are purchasing? Not only that, I am not the only one who is asking the same question, and you guys seem no not to bother to respond (picture 1). I would not rate your customer service 1* if you guys "kindly" asked me to re-read the product. I don't have time for this as well, what is wrong to say "The account can come with both Android and IOS" to your customer? It is time for you guys to answer and show proof of my "suspicious" behavior.

 

[ZZreroll.com]

First of all, you "no deal" post is against the rule because I already purchase the item from your shop. Furthermore, In your first photo, it is clearly said: "android, IOS" which can be either android or IOS. I do not want my money spent in the wrong system which is why I asked, customers, have the right to ask questions if they have any concerns. Which being said, in your 2-second picture, you guys provided the link to download the game in both android and IOS, how does the customer know which account system they are purchasing? Not only that, I am not the only one who is asking the same question, and you guys seem no not to bother to respond (picture 1). I would not rate your customer service 1* if you guys "kindly" asked me to re-read the product. I don't have time for this as well, what is wrong to say "The account can come with both Android and IOS" to your customer? It is time for you guys to answer and show proof of my "suspicious" behavior.

1. Does not seems to reply? We promise to reply within 24 hrs, can we do a spot check and see will you be replying at 6am instead?

2. ????

@EpicNPC CM Still, I would like to point out that this happen one hour before the deal is being concluded, he inquired, we replied, he seen our reply, he found the answer, he decided to place the order so he can make this happen as clearly shown on his intention.

@cetxe123 dont worry, at first I thought it is some weird scammer, now we know, I will change the description later once it is concluded.

 

[cetxe123]

1. Does not seems to reply? We promise to reply within 24 hrs, can we do a spot check and see will you be replying at 6am instead?
2. ????

@EpicNPC CM Still, I would like to point out that this happen one hour before the deal is being concluded, he inquired, we replied, he seen our reply, he found the answer, he decided to place the order so he can make this happen as clearly shown on his intention.

@cetxe123 dont worry, at first I thought it is some weird scammer, now we know, I will change the description later once it is concluded.

1. If you read carefully, I'm talking about Alphakilco's comment back on May 27th, 2022 (picture 1) on your guys' post, I'm not complaining about you guy's not replying to my question which you guys actually did not besides telling me to re-read the product information.
2. Again, there are two different ways that described the OS on your guys' posts (picture 2) that has "," and on the website that has "&" (picture 3) provided by you which is why I came to ask to make sure the money I spent was on the correct path. Which will not cause both of us any trouble or time later on. You guys mentioned that I found the answer before purchasing the product which is a false claim because I found out that this game does not separate OS logon after purchasing the product.
3. Please do so.

.

 

[ZZreroll.com]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

1. If you read carefully, I'm talking about Alphakilco's comment back on May 27th, 2022 (picture 1) on your guys' post, I'm not complaining about you guy's not replying to my question which you guys actually did not besides telling me to re-read the product information.
2. Again, there are two different ways that described the OS on your guys' posts (picture 2) that has "," and on the website that has "&" (picture 3) provided by you which is why I came to ask to make sure the money I spent was on the correct path. Which will not cause both of us any trouble or time later on. You guys mentioned that I found the answer before purchasing the product which is a false claim because I found out that this game does not separate OS logon after purchasing the product.
3. Please do so.
.

If you dont know anything kindly refrain from pulling other into this incident. Do you know that we have already make contact with him way before his comment and told him that we do not wish to deal with him anymore? Guess you are not aware and if you notice, we seldom reply to comment thread as we will only reply via our specific channel.

When we dont reply fast, people complain, when we reply asap even its 6am and another one on 12pm on something as advertised clearly, one is when we are totally out already but just try not to leave it hanging and another one is the first thing we do right away when we are back up clearing 40-50 discord inquiries.

 

[ZZreroll.com]

We are done to always being abused by people who always put in a negative review just in hope that we could refund the money to reverse the feedback and knowing that we will not take back the account to take advantage of it. We will start taking the negative from now on. For years trying to be a good samaritan, peoples are always have different fetish, some impatient, some weird, some aggressive, its mentally exhausting and we are have for business not to keep everyone happy in the expense of our money or sacrificing our mental stress or sleep.

Just want to say sorry if telling you to read the product description caused you to be upset about it, but it is what it is, we move on.

@EpicNPC CM I got nothing else to add, we do have a deal and we have a right to trade feedback for our experience so I will accept it if you could not turn this to neutral and think that telling customer to read what they are buying deserve a negative feedback/experience here and I will also leave a negative feedback on his profile as it is not a pleasant experience for us as well.
We are open to work out with @cetxe123 to resolve our issue , if he is not interested to work it out, I would request the function to modify my current review on his profile as the description doesn't match the situation as initially we thought it is just a random scammer.

 

[cetxe123]

First of all, I am very sorry to hear that your individual or whole group is/are going through a mental crisis of facing many circumstances of customers. Indeed, there are many weird or "bad" customers trying to bring down your business, but that is a part of running a business. And to be clear, my intent to give you guys a negative review was not trying to abuse any individual or a whole group and hoping that I will eventually get a refund. If you are willing to take an account into my profile, I never left any review for anyone below 5*. That being said, leaving a negative review on your shop is not a pleasant experience for me. As you mentioned, this is not the first time you guys going through this same situation where people complained about the way you guys respond when trading, it is mean that time for you guys to take a look at how you guys running the business. I suggest you guys take a small break and refresh your mind or manage the employee time schedule more scientifically so that the employee can treat the customers with more kindly responses. Or even state the time schedule on your shop profile when is the fastest response window to the questions/concerns that the customers are having. I believe that the following customers do not reserve a negative attitude from you guys just because you guys had been going through many circumstances of "bad" customers beforehand.

I am willing to work out and resolve this with your shop about this issue, but I want to hear from the judge (@EpicNPC CM) about this case first before I process any further actions.

Best Regards.

 

[EpicNPC CM]

The product was purchased successfully with no issue, and the only reason the negative was left was because of how the question was answered...correct?

 

[cetxe123]

Correct, but my point was they did not answer my question but told me to find it myself, and eventually I blindly bought the product because I can run two OS (IOS one my phone) and (Andr on my PC)

 

[ZZreroll.com]

Correct, but my point was they did not answer my question but told me to find it myself, and eventually I blindly bought the product because I can run two OS (IOS one my phone) and (Andr on my PC)

For the first time its 6am, so we ask you to go through the product again for the answer, after that, without waiting anymore, you directly ordered it, when we back up, tons of inquiries piling up and the team quickly check through everything and confirmed that it is already listed on epicnpc and our sites so request you to check again. Maybe we are at fault partially for asking you to read again, but I personally think that it is also part of the responsibility for consumer-end to properly go through all the product info on what they are planning to buy.

Anyway, I m glad that we have delivered everything as advertised. We are willing to withdraw our negative review and experience in this incident if he is good to work out the issue.

 

[cetxe123]

Again, I would like to point out my point again if there is a misunderstanding in our argument. First of all, you had made an assumption that the customers did not read your guys' item description which is false because as I mentioned above there are differences between your guys' Epicnpc side describing the OS as "," and your website has described "&". To confirm, I came to your guys' DM to make sure there is no trouble for me and your team later on. Secondly, I never complained about how quickly or slowly you guys responded to my question because I do have common knowledge that it is a huge time difference between our physical existence. By that saying, if your team is not fully ready to respond to the customers' questions then I would suggest that respond when you guys are ready and with a positive attitude; because this is not the first time you guys got this kind of complaint.

To work this situation out, I will ask @EpicNPC CM to remove my negative if your team is willing to give me a proper apology and is willing to build up your customer service from now on.

 

[ZZreroll.com]

Again, I would like to point out my point again if there is a misunderstanding in our argument. First of all, you had made an assumption that the customers did not read your guys' item description which is false because as I mentioned above there are differences between your guys' Epicnpc side describing the OS as "," and your website has described "&". To confirm, I came to your guys' DM to make sure there is no trouble for me and your team later on. Secondly, I never complained about how quickly or slowly you guys responded to my question because I do have common knowledge that it is a huge time difference between our physical existence. By that saying, if your team is not fully ready to respond to the customers' questions then I would suggest that respond when you guys are ready and with a positive attitude; because this is not the first time you guys got this kind of complaint.

To work this situation out, I will ask @EpicNPC CM to remove my negative if your team is willing to give me a proper apology and is willing to build up your customer service from now on.

That is fine~

I have already make my apology above on behalf of the team and I will just apologize to you again if we caused any unpleasant to you as it is never our intention at all, if we have any bad intention/think it as a spam, we would not even taking our time off to check and reply you again for the second time once we back up when inquiries is overload.
However, for the punctuation part, we are unable to make any amendment for it as we have no option to choose it on epicnpc and as for our sites, we have run through a survey before and based on the result by a land slide, many would prefer " & " , so we have to go for the majority, hope for you understanding.

@EpicNPC CM I am fine to reverse our negative view on this and appreciate that everything is going into the right direction.

 

[cetxe123]

Well, I was never a part of that survey and do not have any background knowledge on how you guys choose to put it on the system, which I came by and ask. But I am happy that we are able to resolve this issue together. Perfect, that should be the end of this issue I believe. Can @EpicNPC CM able to reverse my review on the ZZreroll site so that I could write another one if possible, please?

 

[EpicNPC CM]

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