No deal with him since Oct 2021

[SetsunaEpic]

We never wanted to deal with him and he kept messaging us for no reason.

https://www.epicnpc.com/feedback/feedback/622915/view

 

[EpicNPC CM]

@silent270

 

[silent270]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

This review is for the deal in October - its in our PM chats - I tried to leave a review behind but I kept getting Oops problem due to finding thread problems - I've since then learnt how to use "Find Thread" feature since before I tried manually copying and pasting the URL into the field. I even posted the pics to him in our chats but he continued to ignore and fear of my anger getting out of control and doing something I maybe shouldn't so I moved away from Epic for a long time. I forgot about this situation since I tried multiple times and just recently I went to query him I read our chat history and remembered about this. I haven't touched or used his product since purchasing it. I was just really annoyed that there was so much miscommunication because English isn't his primary language and he never understood what I was trying to tell him. I was pressured into being someone who I wasn't whilst trying to be patient with him. His chat on his website never worked when I sent a query there - I then sent his team an email saying close down my account and never responded and then here also. 4 places I tried to contact him to resolve this - Discord - EpicNPC - His website - via email - and all of them failed. Eventually after a long ordeal the conclusion is this - he stopped replying to me. Is what it is. I'm now in a better position mentally to deal with this. I've attached my evidence below.

The review should stand since I never got to leave a review behind for the product I bought and threw away and it's a fair reflection of my journey with him. Hence why it's headed "Previously couldn't leave a review behind". You had me so angered by cutting me off all communications that you led me towards stress and even had me having punc stuff because of pent up frustration and no way to communicate.

"We never wanted to deal with him and he kept messaging us for no reason"

Why lie? I have conversations between ourselves where I remained loyal to you even though other sellers would sell cheap and then you'd thank me. We've had several successful transactions over the years without any problems. Yet when I challenged you for the first time on something that's my right and something you've misadvertise you resort to cutting all communications with me.

You're a seller - when you misadvertise a product and are not clear about what the product has or hasn't it's your duty to be able to answer my dissatisfaction - it's basic customer service. Instead you kept blaming me for not keeping up with Chinese politics - as if that's an excuse to advertise they way you did on your site. Not only was that disrespectful but rather belittling as you kept banging on about "Do your research" when in effect it had nothing to do with that and had all to do with how you advertised your product online. Infact sometime after I tried to buy a product from you again after I stopped playing the original (wanting to utilise my discounts that I accrued through the loyalty program and still left unused till today) since now I understood what I was buying - but then you ignored my queries regarding discounts and I attempted several times through your website to get an answer if you did not want to converse with me directly. Finally since the journey was still ongoing you left me a sour taste in my mouth and ultimately decided to express my horrendous experience through feedback which I hadn't left at the time. If you are an honest person just accept it and let it go. I have a right to express my dissatisfaction even if it's months later due to some technical errors and to get away from this space to cool myself off. You've ignored me up until now I was assuming you'd ignore this too which is what I kindly ask you to do. I haven't done any chargebacks - I haven't asked for a refund - since if I did I wouldn't get a reply back (Now I'd like one since I have you responding). so this is a fair outcome for lost money and a dissatisfied customer.

Infact since then I've had multiple transactions with other sellers here/discord without any issues. Why? Customer service was great and communication was spot on. You can feel free to leave 1 behind for me since that is your expression. I'm not going to moan about reviews. I was a loyal customer for 2 years and our Discord chat history will support it, when you turned around and did this you essentially made me feel a disposable customer. The only way you can get me to bother changing my review is issuing a refund for all products I've bought from you and part ways, otherwise let it stand if you want to unfairly boycott me over a language barrier leaving me with discounts on my account that I can't use through your 'loyalty' program.

 

[SetsunaEpic]

Sorry, but I don't bother reading what you wrote. We have clearly stated the name change issue is on the Mihoyo - Genshin Impact side. They reenable and disable the name change now and then whenever they wanted. The issue can be clearly resolved by a single google search. He seems to put pressure on us on the thing we can't control. In the end, we have refunded and we don't want to deal with him anymore in the future.

TLDR: Buyer claimed we falsely advertised on Name Change on Genshin Impact Account. At the time he was purchasing, the name change was disabling due to political issues in China but enabled shortly after. We explained but he didn't listen. We can't control the name change issue in Genshin and it was never an issue, to begin with. We don't fix our 200+ products on product that is not permanent in the game. The buyer keeps pressuring us for the NAME CHANGE on false advertising and seems to want a forced refund.
We are tired, refunded, and taking our loss on this one. We don't want to deal with or care about his existence. Around 2 days ago, he asked to buy another account from a different game. We don't reply on EpicNPC often and he thought we ignoring him.

He should feel lucky that we have refunded him because he was a previous buyer. We could escalate into an EpicNPC dispute and win. I don't know why 6 months later, he keeps waiting for our service despite having issues in the past and there are literally 5-6 stores selling the same thing.

@EpicNPC CM

 

[silent270]

Don't apologise - your sorrys are demeaning as is your response.

"We never wanted to deal with him and he kept messaging us for no reason."
"We are tired, refunded, and taking our loss on this one. We don't want to deal with or care about his existence. Around 2 days ago, he asked to buy another account from a different game. We don't reply on EpicNPC often and he thought we ignoring him."

Do you see this hypocrisy here? You don't have to care for my existence, I still exist - deal with it.

1. You see because you didn't read this is exactly why you've posted so ignorantly. I've explained all your "why" questions.
"The buyer keeps pressuring us for the NAME CHANGE on false advertising and seems to want a forced refund" - It's in the images on how I addressed this. I asked on 2 occasions to make changes on your site and then said I have a headache and then continued to thank you anyway - you carried on the conversation by failing to understand what I was telling you - you could have ended it there by not replying. I said multiple times at how I was "annoyed" to put it mildly to him.
2. You believed you was explaining something to me and I was telling you plain and simple like the images show - Had you not advertised it like that I simply would not have bought from yo u. It's not my job to research Chinese politics
3. You never processed a refund. Where is your proof for this?
4. You can choose to escalate this if you want.
5. 2 days? I gave you three days to reply before I decided to scroll my chat history and saw the last message was me screenshotting you a image of a failed review and then re-posted my review yesterday. When was you going to bother replying if not then? Your usual service you'd reply to me with in the day and there's proofs of that so let's drop your lies please. Like I posted in your chat - I wanted to leave a negative review behind. You said in your initial post you didn't want to deal with me and now you make it out here that you was meaning to reply even though days had passed?
6. I'm a seller too and if a customer bought something based on something I've advertised then it becomes my duty to uphold his end. It's simple business. I kept reiterating to you my basis of dissatisfaction and also told you to be a responsible seller and make changes on your site. Your answer? Ignore it and make it look like this is something in my own head.
7. The way you tried explaining to me a delayed fix was the same way I was explaining the issue in that moment.
8. Your accusations mean nothing to me - as I said the review should stand as it is an expression of my dissatisfaction with your service overall during that trade.

TLDR; Not sure if he is trolling or not - but I've posted everything I need to post. My main point was misadvertising and mis-selling - his point was to try and repair that by telling me to research politics and wait until the name change becomes available. Like I said that experience left a bitter taste in my EpicNPC experience since I've never had an issue with him during my last 5 or so transactions or anyone else here. He is now trying to make out that I'm doing this for XYZ. He doesn't understand mental health issues and that chatting to him that day was driving me nuts purely because he chose never to understand me whilst I continued to confirm his points but he would never address mine. Instead chose to play the victim game. How hard is it to put "Name change available - subject to policies in China" ? I specifically asked you to make this change so that people like myself would not make this mistake. After chasing you through 4 mediums you ignored me on all 4 and now your surprised I'm leaving a review behind after my break from EpicNPC? Does not matter if it's years later - I simply recontinued what I intended to then. Had I never attempted to leave a negative review then you can claim I am trying to defame you. I chose to look after my health and forget about this situation - if you think I'm doing what I'm claiming, tell me why I have not yet filed for a dispute with my Bank or Paypal? Keep your accusations to yourself. As for me I only care about freedom of speech here and if your way is to bully me into something just so you can protect your 100% rating - that's a you problem, otherwise learn to accept my view and experience. Likewise on trading with you - I'm kind of glad I did reach out or else I'd have never remember that experience and be able to post my say. I even reach out for you to delete my account since I was uncomfortable with you having my details - no reply.

This will be my last reply to blatant and utter stupidity and hypocrisy.

 

[SetsunaEpic]

I'm sorry but I can't stand this stupidity.

TLDR:
- Falsely accusing false advertising on Name Change on Genshin.
- Name change CAN BE CHANGED after some time due to a political issue in China
- The buyer kept pressuring and harassing them about how he got cant play the account for whatever reasons? He can't play the account due to the name that can be changed later on and I should be responsible? WTF is going on.
- He even said it's not my fault. It's a misunderstanding we have already addressed 6 months ago.
- About the refund, it has been 6 months. I don't remember whether has been refunded or not but in the end. It has been resolved.

 

[silent270]

Stop being ignorant. I said originally to kindly ignore my review. You are the one taking issue with it. Accept it, I bought a product from you that wasn't as described. I have every right to leave a review behind - you are responsible for what's written on your website. Evidences speak for itself, I was never happy with the product. I already posted the chat image in my first post, additionally why did you not post what I said before and then focus on directly what I wrote in the next line below? Did I not mention I have a headache? Did you miss the part where I said I wouldn't play the account and make a fresh one myself?

This was never about the refund - I've said multiple times now, had you accepted and not made this dispute, this conversation wouldn't be happening. Can't you accept you opened the can of worms here?

Regarding the refund - You've gone from saying you refunded me to now saying you think you did but can't remember, second time you have been caught saying one thing and then the complete opposite. Let me make it easier for you:
You never processed one - post the evidence. If you can post it - you completely win and they can take it down. If not, please process it and let this review stand. It should be easy for you since you work by the books and I'm sure you keep a record of everything if you are a legit business. The evidence should clearly state the date and amount. I've checked both PayPal & my Bank and I see no return, I've posted the details for October and like you said since October we haven't dealt. I'm surprised, big time seller going back and forth on his words. Like I said because you are trying to misrepresent/defame me, this review should stand and a refund on all I've bought from you - I won't even reconsider anymore. If I knew you were this dishonest and I'd have never done business with you.

Now because you claimed you refunded me, you must process this and uphold that false claim.

It was never resolved, as I said I was being driven nuts and since you didn't want to be held accountable, the best thing I could do for my mental health was to move away - however it does not change the fact that I was still wanting to leave a review behind, I posted in your chat. Now I could have reported you, but at the time I was still a loyal customer and I didn't want to ruin our relationship. What's funny is in the above image you posted you can see me directly write - "why can't I leave a negative review behind?" - thanks for the support.

TLDR;
I left a review for a product I have bought, it is my right to, I've proven already that I have bought from him and shown my dissatisfaction throughout my journey with the seller. I've explained and shown why I was not able to submit one earlier and for what reasons I did not take it any further. He has no case since he will not be able to prove unequivocally that I accepted the product. He's done part of the work for me since he's uploaded an image of me explicitly saying this. I am not sure why this thread has been allowed to remain open , the point of contention is now him making false claims and I want him to uphold these. He keeps repeating the same thing without any substance and like I've depicted, he is probably misunderstanding the issue since he keeps focusing on his explanation and not my point of contention which was me buying the product partly based on a false premise. He's made false claims like he's refunded me or that I assumed the seller is ignoring me. Anyways despite this - the seller has no grounds to stop me from posting my review so I'm not sure why the dispute is still in effect.

If any mods need anymore from me I'm happy to provide. My posts up to now should cover everything, for the safety of my brain cells and having to repeat myself, I'll stop replying. It's like I'm on 1 hill and this guy's over on the other hill screaming and shouting. Just close this thread please.

@EpicNPC CM

 

[SetsunaEpic]

I already have my statement. I can't longer respond to this clown. My sanity has a limit. I'm trying so hard to restrain myself from being toxic here.

@EpicNPC CM

 

[silent270]

You never ever responded & liars tend to be toxic. You've made a series of lies just in this thread alone.

Anyways you're not going to address the refund debacle? Go figure. Won't post proofs to support your claims? I'm still waiting for the refund evidence - ah wait - that's right. There was none. Infact I think you threatened to stop doing business with me if you did give me a refund.

@EpicNPC CM Once again I'm sure you can see this whole thread was pointless and wasted my precious time speaking to a brick wall. He won't even stand by his own words. Like I said the he has no case, I bought a product, was unhappy with it for valid reasons, said I would not be using it and he wants a 100% reputation for it - He is severely confused. My review was labelled appropriately, of course I want to reword the review with your permission to what was originally written and sent over to him. Part of me is wanting to leave a second review behind just over this and his attempt at defamation and making false claims regarding purchases. Hopefully the next time I visit here, this will be closed.

 

[EpicNPC CM]

Reviewing.

 

[EpicNPC CM]

Buyer claimed we falsely advertised on Name Change on Genshin Impact Account. At the time he was purchasing, the name change was disabling due to political issues in China but enabled shortly after. We explained but he didn't listen. We can't control the name change issue in Genshin and it was never an issue, to begin with. We don't fix our 200+ products on product that is not permanent in the game. The buyer keeps pressuring us for the NAME CHANGE on false advertising and seems to want a forced refund.
We are tired, refunded, and taking our loss on this one. We don't want to deal with or care about his existence. Around 2 days ago, he asked to buy another account from a different game. We don't reply on EpicNPC often and he thought we ignoring him.

Account was sold in October, when did the disabling of the name changes begin and when did it end?

 

[SetsunaEpic]

Account was sold in October, when did the disabling of the name changes begin and when did it end?

The Chinese National Day is 1st October. It was disabled on 1st October and everyone expected around 3-5 days to get it re-enabled. According to the Reddit thread I found, you can change your Name/Signature on the 11th of October.

The buyer bought his account around the 10th according to our message. Literally, 1 day later you can change your name.

This has already happened multiple times since the game was released.

https://www.reddit.com/r/Genshin_Impact/comments/pww4bn/i_cant_change_my_signature_faq/

 

[silent270]

Account was sold in October, when did the disabling of the name changes begin and when did it end?

All I can say is it wasn't the day I bought the account.

- I bought it on the 9th of October.
- I only follow in-game official news and there was nothing to suggest a name change had been disabled. As I also mentioned - anything that happens in China is not really my concern and UK tends to not highlight it's events for political reasons.
- I do not care even if it was day or 2 later. My argument still stands - I specifically explicitly said had I known the name change was unavailable "I wouldn't haven't made this purchase" followed by a series of requests for him to change the way it is advertised in store.
- The review I initially wanted to leave described the experience of the whole journey and not this particular issue.
- There's no evidence of us communicating like normal since that trade. If there was, again he'd have every right and have proofs to take this down. Instead the business stopped and as he said in the opening thread - "We never wanted to deal with him and he kept messaging us for no reason."

How do you intend to resolve this without infringing on my rights now? I'll be far from impressed if you do and you'll need to provide valid reasons as to why, nothing is inappropriate about this. I initially tried to leave a review behind for the product a couple days later and at no point in our chats does my responses seem like I received a 5* experience. What is the problem and what are you reviewing exactly?

Also, he won't be held accountable for the claims he makes? Like processing of a refund and failing to provide proof for it?

 

[SetsunaEpic]

All I can say is it wasn't the day I bought the account.

- I bought it on the 9th of September.
- I only follow in-game official news and there was nothing to suggest a name change had been disabled. As I also mentioned - anything that happens in China is not really my concern and UK tends to not highlight it's events for political reasons.
- I do not care even if it was day or 2 later. My argument still stands - I specifically explicitly said had I known the name change was unavailable "I wouldn't haven't made this purchase" followed by a series of requests for him to change the way it is advertised in store.
- The review I initially wanted to leave described the experience of the whole journey and not this particular issue.
- There's no evidence of us communicating like normal since that trade. If there was, again he'd have every right and have proofs to take this down. Instead the business stopped and as he said in the opening thread - "We never wanted to deal with him and he kept messaging us for no reason."

How do you intend to resolve this without infringing on my rights now? I'll be far from impressed if you do and you'll need to provide valid reasons as to why, nothing is inappropriate about this. I initially tried to leave a review behind for the product a couple days later and at no point in our chats does my responses seem like I received a 5* experience. What is the problem and what are you reviewing exactly?

Also, he won't be held accountable for the claims he makes? Like processing of a refund and failing to provide proof for it?

- Please show me the order number you made on 9th September. On 9th September, the Name Change was definitely available to change. You messaged me on 10th October and at that time name change was disabled and on 11th October name change was enabled.
- After multiple bs about the name you bought a month ago till 10th October that you said you can't play the account due to Name Change can't be changed due to political issues that we cannot control?

- After checking his order again, we can confirm he purchased the account on 9th October 2021, not September. It seems he wanted to lie that bad just to defame us.
- Proof has been sent to @EpicNPC CM. Please confirm.

 

[silent270]

You're absolutely ridiculous @SetsunaEpic I apologise - I made a typo error - Of course I meant October. This is what you call taking responsibility. I'm not going to tell you to scroll above and research what month we've been discussing all this time now will I? Point is proven anyway - I bought it 2 days before and not 1 day before as seller originally portrayed - 3rd false claim.

"- After checking his order again, we can confirm he purchased the account on 9th October 2021, not September. It seems he wanted to lie that bad just to defame us."

Use what ever is left of your brain, why would me mentioning September help me in anyway shape or form when I've already posted a picture of my PayPal Receipt showing the date I placed the order along with invoice details? Is this how desperate you are lol? It's okay when your on the losing end and you cannot provide any evidences for your claims I can see why you'd resort to such lowly tactics. It seems to me you think the investigators here are stupid. Very disrespectful.

@EpicNPC CM I indeed meant October - the month we've been discussing and the images I've posted have been illustrating since the beginning of my responses. Not sure why seller saw this as an opportunity for him to regain leverage - he seems to be very desperate. I hope you can see how the seller is willing to take the smallest of slips and make it into the central issue and then make that the basis of me "lying". Again ignoring all of his own mistakes and not taking accountability of false claims, it's clear who is trying to defame who I'm still WAITING on seller to provide evidences for his previous claims. He seems to be ignoring/avoiding them and it should be taken into account with your investigation.

TLDR;
>Me: Makes a slight error
>SetsunaEpic: Looks boys he finally slipped after catching me red handed all this time! I know we've been discussing October but let's use this against him! EpicNPC CM is stupid - he won't notice the previous PayPal attachment he's posted!
>SetsunaEpic: *sends evidence* Look look EpicNPC CM - let's ignore everything till now and focus on this point - told you he is a liar! told you he wants to defame.
>Me: *speechless*

It goes back to when I said I am on 1 hill and this guy is on another hill fighting air. Posted my PayPal receipt a second time.

 

[SetsunaEpic]

I think I had enough with your little braincells. You literally denied it was the day you purchased the account. Now you saying it's a typo.

Again, after exposing your lying, you purchased on 9th October 2021. On 11th October, name change was available. That's all evidence. Victim blaming. Please just let EpicNPC makes a decision.

 

[EpicNPC]

Feedback should be given with a few days after the transaction was completed, not 6 months later.

There are no support tickets from silent270 about this issue and no chats to other admins or mods about it either so it appears the problem with giving feedback was never reported.

Feedback can only be given if you include thread URL. If you're the buyer, that thread must belong to SetsunaEpic. Maybe you were using the wrong thread or selected yourself as the 'seller' instead of buyer.

I have changed the feedback to neutral and have left the comment. Even if there was a problem, which there appears there was, once resolved the feedback is changed to neutral.

Due to it being 6 months, we will not be investing the dispute and will automatically assume the problem was resolved long ago. Neutral feedback is allowed and will remain.