Negative Feedback Dispute

[Artemys]

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Hello EpicNPC Team,

I was given negative feedback for the sole reason of leaving said user Negative feedback, as can be seen here: https://www.epicnpc.com/feedback/12303?star_filter=1,2
I had even contacted their support during and after the fact regarding the issue I came across.

The transactions steps were:

I purchased 100 Likes for a Facebook comment I made on a Post, (I left the URL which clearly took you directly to my comment on the post). Service was advertised to be done within 0-6 hours. After 24 hours passed (you can view timestamps in IMGUR link provided), I contacted their support, when they finally replied they said it was done.
I responded saying it was not done as my comment which I had provided the URL for still showed only 10. And inquired as to why, I receive a short blunt "This is for posts, not comments. It's done" I attempted a dialogue again and I got the same robotic response.
I then proceeded to leave Negative Feedback, explaining the reason I left a negative was they didn't render the service for the URL I left and how their Customer Service handled the situation. In retaliation they left a negative for me saying I left false negative.
I would be more than willing to work this out towards a resolution, and change my feedback (If allowed), but their Customer Service needs to handle these situation better. As of right now, how my order was handled, the delay and the responses I got, I stand behind my original feedback and dispute that they should not retaliate in kind just because I called them out.

https://imgur.com/a/Uz1JQDm

Thanks for your time, let me know if there's anything more I can provide.

 

[stefisa]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Hello,

I provided proof to admin/moderators to epicnpc that your order is completed.
You requested 100 POST LIKES - NOT 100 COMMENTS LIKES !
If you can't read service description and service name, it's not my problem.

You can clearly see link: https://www.facebook.com/MirageMemorialGlobal/posts/164186508281644
Start count 443 likes and after request completed it has 600+ likes...
So what is your problem here?

I have never mentioned that likes are for comments, you can't find it in service name or description. So if you don't know what is different between POST and COMMENT, it's your problem.

Also post likes are almost instant, and in rare cases up to few hours start.

Ticket has been answered as soon as we check all, and maybe you are different timezone.

It's not problem for me to cancel order and give you credits back to your account, but order has been completed correctly because, again saying, it's for POST LIKE, not COMMENT LIKE

 

[Artemys]

"It's not problem for me to cancel order and give you credits back to your account"

That would be acceptable, I am not trying to argue with you. I'm trying to open a dialogue with you. You are however attacking me and instantly putting the blame on me without addressing the concerns I brought up.

The order was late, it happens I understand (You just tried to play it off though that it wasn't. . .that is irking, if you'd have just said "Hey it's holiday season was a few hours late, I would've totally been cool with that part. Look at the timestamp from when I place the order 12/17 1:15:30 to when I opened the ticket 12/18 4:25:15, that's over 24 hours for a service advertised for 0-6 hours. Again though, I was more concerned there was an issue than a delay and I wanted to get an understanding of what was happening) I was courteous and very nice in my inquiry looking to get an answer, but the response I received was a "order completed" to which I inquire why it didn't look like it was done, then I get a snap back, attack on your customer (Again I understand sometimes customers are just aggressive, I work as an Escalations agent for Newegg) but the manner in which I was provided customer service affected my experience. All my messages were polite and inquiry based, I was legitimately trying to understand what happened and give you the chance to address it for me. I mean if our roles were reversed and I was just plain out rude like that to you, you'd be like "Hey, wait a second." If the CS agent you have an experience with when something doesn't go as expected with an Order doesn't handle the situation appropriately, there will be a negative experience.
My problem was a failure to understand what happened, which is why I reached out, which then escalated to my receiving a negative experience with you, the seller, due to how the situation was handled.
You're right in what you said just now "I have never mentioned that likes are for comments" I did read everything carefully and it said provide the link to where you want the likes to go. The link I provided took you directly to my Comment and highlights it.

TL;DR
I was not able to get through to your CS (Not sure if it was you, or a Rep you have). So I appropriately rated my experience here. I'm more than willing to get this resolved and behind us. I've used your service in the past multiple times and everything was amazing, first time I have an issue and I need to reach out to support, and I get this kind of support, I hope you can understand why things went the way they did.

 

[stefisa]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Artemys, you attacked us saying that order was not completed, but it has been completed. You can also check it manually.
Also this is not correct what you said: "it said provide the link to where you want the likes to go"

You cant it in any service. Each service has its own description and link example.
We gave example how link should be, and link is parsing to the post not to the comment.

Post and comment is different, you can find for example in youtube services: video likes and comment likes ( so link can't be same and services are not same )

In future, if you are not sure what exactly service is about, contact me or make support ticket before order, so you know what exactly you will receive.
I can understand that you expected to receive comment likes, but this service is not for that. That is mentioned in service name + services description with link example.

I guess you just miss understood meaning for word "post" for facebook. Post on facebook can be - Simple text what you think about, Images or Video ( comments are not included in this )

 

[Artemys]

Artemys, you attacked us saying that order was not completed

An inquiry is not an attack.
Nevertheless, looks like we both were in the wrong in different parts of this one. I'm good with working out a resolution with you.

 

[stefisa]

An inquiry is not an attack.
Nevertheless, looks like we both were in the wrong in different parts of this one. I'm good with working out a resolution with you.

What would be solution here?
Order is completed correctly. You just miss understood POST and COMMENT

 

[Artemys]

What would be solution here?
Order is completed correctly. You just miss understood POST and COMMENT

I'm open to your suggestion, otherwise I'll maintain my original position that I reviewed you accordingly to my experience, I'm trying to reason with you but you keep turning everything around at me while I was being civil with you.
I'll make a suggestion though, as at this point I'm not comfortable making any future orders if this is how Customer Service will be handled. Refund the remaining balance of $9 I have on your site to my Paypal and I'll agree to withdraw my feedback regarding my experience.

 

[stefisa]

Order id: 62206
Canceled and fully refunded to your balance.

Next time if you are not sure what you are ordering, ask me first.
Regards

 

[Artemys]

Order id: 62206
Canceled and fully refunded to your balance.

Next time if you are not sure what you are ordering, ask me first.
Regards

Oh, that's not what I meant but that works too. You have my thanks for offering that resolution, it also ensures there will be a next time for me.
EpicNPC, can the feedback I left be removed, and likewise the one they left for me?

 

[stefisa]

Oh, that's not what I meant but that works too. You have my thanks for offering that resolution, it also ensures there will be a next time for me.
EpicNPC, can the feedback I left be removed, and likewise the one they left for me?

Thanks.
Issue has been resolved.
I would like also negative feedback to be removed or changed to positive.

Regards

 

[EpicNPC CM]

Changed to neutral