MMOGoldAdvisor Review of IGXE.com - General Profile + SWG Credits Order

MMO_Gold_Advisor · May 20, 2009

1 - IGXE.com General Profile

Business Profile

Location: Chongqing, China
WhoIs Info: None (WhoIs Guard)
Owner: Unknown
Email: [email protected]
Msn: [email protected]
Street: Unknown
Phone: 001-858-380-5140
Fax: 1-(650)-240-3909

They didn't publish an address on their website and they don't say where they are from. But we know that the company was founded in Hong Kong and later they established their central department in Chongqing, China.

 Company History 

Igxe is one of the biggest virtual currency seller on the market. The company was founded in Hong Kong in 2001 and operated mostly on Ebay until 2004 when their website first went online.
In 2006 they acquired another currency seller, Overseagame.com consolidating their market presence and establishing their main office in Chongquin, China. Igxe’s registered capital is 500,000 US Dollars.

 Navigability and Appearance

Their site has four languages, English, French, German and Chinese. The interface is well designed and the pages load fast enough, but sometimes there are just too many stuff and it can look messy.

In general the website is easy to navigate and there wasn't broken links or sections. The bad things are the broken English, the strange expressions they sometimes use, and the very bad looking search engine optimization text that they filled pages with.

 Products

Currencies

2Moons, 9 Dragons, Age of Conan, Anarchy Online, ArchLord, Atlantica Online, Cabal Online, Call of Duty , City of Heroes, City of Villains, Dofus, Dark Age of Camelot, Dungeons & Dragons Online, Eve Online, EverQuest, EverQuest 2 , Fiesta Online, Final Fantasy XI, Flyff, Florensia, Guild Wars, Habbo, KAL Online, Knight Online, Last Chaos, Lineage 2, Lord of The Rings Online, Mabinogi, Maple Story, Metin2, Perfect World, Pirates of the Burning Sea, Ragnarok Online, Rappelz Online, Requiem Online, RF Online, Rohan Online, Second Life, Shaiya, Spore, Star Wars Galaxies, Sword of the New World, Tales of Pirates, The Matrix Online, Tibia, Twelve Sky, Vanguard-Saga of Heroes, Voyage Century, World of Warcraft, Warhammer Online.

Power Leveling

2Moons, 9 Dragons, ArchLord, Age of Conan, Atlantica Online, Cabal Online, City of Heroes, Dark Age of Camelot, Dungeons & Dragons Online, Eve Online, EverQuest 2 , Fiesta Online, Final Fantasy XI, Guild Wars, KAL Online, Knight Online, Last Chaos, Lineage 2, Lord of The Rings Online, Maple Story, Perfect World, Pirates of the Burning Sea, Rappelz Online, Requiem Online, RF Online, Rohan Online, Shaiya, Star Wars Galaxies, Sword of the New World, Tales of Pirates, The Matrix Online, Twelve Sky, World of Warcraft, Warhammer Online.

 Feedbacks

Mmo Bux - 11 Positive Comments - 14 Negative (8 slow deliveries, 4 character bans, 1 verification problem, 5 refund problems)

McAfee Advisor - 0 Positive Comments - 6 Negative (3 slow deliveries, 1 verification problem)

Trust Link - 24 Positive Comments - 17 Negative (12 slow deliveries, 2 customer support problems, 2 character bans)

ComplaintsBoard - 1 Positive Comment - 11 Negative (8 slow deliveries, 2 customer support problems, 1 character bans)

 Other Reviews

WowGoldFacts1 - Negative for customer support reasons

WowGoldFacts2 - Negative

WowGoldFacts3 - Negative for slow delivery and order verification problems

WarcraftGoldReviews - Positive

GameRates - Positive (bad rating on customer support)

TopTenReviews - Positive (bad rating on customer support)

 Rankings

Alexa Ranking: 67465
Google PageRank: 4

 Promotions

IGXE often runs a series of discounts and always seems to have a coupon somewhere on their website. At the moment I wrote this review there was a 5% discount coupon available, and I was provided with another one when I talked to the customer support.

There is also a membership reward system that will grant bigger discounts on every new purchase. So far this is the richest promotion system I have been through.

 Payment Methods Accepted

Paypal: Yes
Credit Card through Paypal: Yes
Credit Card: Yes
Money Brokers: Yes
Wire Transfer: Yes
Money Order: Yes

 Customer Support

Live Chat: Yes
Mail Support: Yes
Phone Support: Yes

I found several complaints about the IGXE's customer support. People reported unacceptable waits to get an operator, and poor english due to their support department being located in China. There are some very funny conversation reported by Mmo Bux where their operators looks really retarded. I am surely considering this bad feedback in the customer support's rating, even if I had a good experience with their agents.

I have talked to them via live chat several times, and I was surprisingly pleased. Their english wasn't perfect, but was good enough to provide a good support. The operators never lied to me, and they admitted they didn't have stocks for some servers. The wating time for the responses wasn't too bad either. Sometimes I got a little pushed to place my order, but I have also received several 5% discount coupons from their agents.

I have always found them to be polite and they never tryed to dismiss me either.

 2 - IGXE.com SWG Credits Trial Order

Order Amount: 10 Million Credits
Galaxy: Gorath
Date: 03 - 19 - 2009
Cost: 5,65$
Delivery Time: 23 Hours
Delivery Method: Bank Tip
Support & Order Processing: Ok

 Pre-Order Conversation

Before placing the order, I had a little chat with their customer support, just to test it and to check if I could trust them enough to give them some dollars. This is the conversation I had:

You have logged in our system, please wait for the next available staff...
Please wait while we find an agent to assist you ...
All agents are currently busy, please stand by ...

Thank you for waiting. David picked up the chat and will help you now!

[David]: Welcome to IGXE support.How may I assist you?
[Me]:hello, i need 10m swg credits on gorath galaxy, i wish to know if you have them in stock and what would be the waiting time
[David]: please kindly wait for a little while, let me check for you
[Me]:sure
[David]: im sorry but we dont have it in stock right now. If you place the order now, we’ll be hurrying to prepare for you. It usually takes a couple of hours, plus we can offer a link of some discount.
[Me]:nice, one more thing
[Me]:it's my first order, and i am paying with a verified paypal address, what kind of verification shall i expect?
[David]: You have received 4% discount with the help of IGXESWG67891.Want to take 4% off your Star Wars Galaxies purchase. please click this link http://www.igxe.com/SalesGuide.cfm?GuideName=xxxxxxxxx to place an order
[Me]:thanks
[David]: If we need something,we will mail you what kind of things we exprect from u
[David]: You will have to tell me the total price and the original price as well as your order number plz. If the link works, the price on both sides will be different, otherwise come back to ask for another one link,okay?
[Me]

k ty
[Me]:bye

Well even if he was talking from China, David had enough english skills for what i needed. I'd rather get a deeper explanation of the verification process, but I can't complain.

In the end he didn't lie about stocks and offered me a discount coupon to make up for the longer wait.

 Price

IGXE have the best prices we have found for all vendors we have listed so far. The price of 5,6$ for 10 Millions credits rate first in our standings. The price may differ from galaxy to galaxy anyway. As explained in our FAQ we do not give much importance to the price in our ratings, so we believe that our galaxy's price or a sample average price will be good enough.

Price Matching

They don't have any kind of price matching service. Nor they would need any as they have the best prices we could find.

 Order Processing

The payment for 5,6$ gets processed I get redirected to the IGXE thank you page where for some reasons a strange green lizard was thanking me for the order:

"Dear XXXXXXXXXXXX.

Thanks for your purchasing from our site.

Our sales person will verify your payment and send the game items to you soon.

Your order:

Item Number: 1093895
Full Name: gxxxxxxxxxx
Order Email: iz3a753mir06qs7awdiq(<email>)
Order IP: 83.xx.xx.163
Order Tel: xxx-xxx-8823
Order Description: GameService_1xStar Wars Galaxies-Gorath_10M SWG Credits
Your Game Character Name: Baubau
Total order Amount: USD$5.65

Your Paypal Information:

Paypal Account:[email protected]
Paypal Account status: verified
Address status: unconfirmed IGXE Sales

IGXE Inc. - An Internet Game Exchange Paradise"

So my order looks ok, and as usual i was expecting some verification requests like a phone call or an I.D. request which I really dislike doing.

 Verifications

That's the email I got instead:

Dear XXXXXXXX,

Thanks for your purchasing from our website.

We have confirmed your payment. Our game developer will send the game item to you as soon as possible.

Your Order Details:

Item Description:GameService_1xStar Wars Galaxies-Gorath_10M SWG Credits
Item Number: GameService#1093895
Buyer: xxxxxxxxxxxx
Your Game Character: Baubau
Your IP: 83.xxx.xx.163
Your Telephone: xxx-xxx-8823

IGXE Inc. - An Internet Game Exchange Paradise"

They have verified my order without calling me or asking me personal informations. This is a big plus in my book because the verification process is invasive and it can be considered a burden for the buyer. It is performed in the seller’s only interest to keep himself safe from fraudulent payments.

The reason of this is that I have used a verified Paypal address, a shipping address, account name and email address that matched the Paypal ones. I strongly suggest that you do the same. Fill their forms with the same exact data of your Paypal account and you might skip verifications as I did.

 Claimed and Real Stocks

They admitted they were out of stock at the moment for my galaxy which is Gorath. I appreciate the fact that they didn't lie to me about stocks as often happen. They also gave me a 5% discount coupon to make up to the longer waiting time.

 Delivery - Claimed and Effective Time

"If your order is in stock we can usually deliver within 30 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game , we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service."

It took them 23 hours to farm and deliver my credits. It's a pretty good delivery time considering they were out of stock. The average delivery time reported on the web is about 20 hours for IGXE, so I didn't get too unlucky.

I haven't received any confirmation mail as I did in my previous orders on other websites.

Not a big deal anyway, because I log into my character and here they are my 10 million credits at my bank terminal.

 Delivery Method

Those are the delivery options IGXE offers for Star Wars Galaxies:

Face to Face Trade

Safe but Slow. You should give us a valid phone number and assure we could contact with you 24 hours a day. There will be a delay if you cannot log on game on time. After your payment confirmation we will send the Credits at the Tyrena bank on Corellia, Please wait at the Tyrena bank on Corellia after placing your order. It will be appreciated if you can travel to meet us if possible (we will discuss with you in game).

Bank Tip

Secure and instant. We will TIP the credit to your bank even if your character is offline. After delivery, we will send an Email to notify you. Please log on game to check your bank. The credits you purchase won’t be lost and we will pay the 5% fee! This trade method only applies to order below 150M (include 150M).We recommend this trade method.

We have chosen the Bank Tip option as it is way easier to accomplish and also I don't have to get crazy trying to meet their character somewhere in the galaxy.

They have actually sent me 10 single tips for 1 million credits each. Their character was named "Edidec". It's the same character that sent us credits in our order with Swagvault, which make me assume the two companes have the same credits provider.

 Final Rating : 3,95 / 5

IGXE has grown enough to be considered one of the biggest currency vendor. There are mixed reviews about them, but in my experience I never had a trouble.

The are a China based business, and this may cause some problems whenever something goes wrong with your order. Their support is good enough but it's clearly provided from China and shall be improved.

I agree than their name is too similar to the well know vendor IGE, but IGXE is building its own name now and they are proving their reliability day by day.

I will surely buy again from them in the future as I have only got smooth transactions and fast deliveries on this site.

(Full Article can be found here: http://www.mmogoldadvisor.com/igxe-site-profile.html and here http://www.mmogoldadvisor.com/swg-credits-igxe-review.html)

MMOGoldAdvisor Review of IGXE.com - General Profile + SWG Credits Order

MMO_Gold_Advisor

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