Issue while changing avatar & profile picture

[Cecile28]

Hello,
Today I tried to change my Avatar & profile picture, but I'm experiencing some issue.

I have this error message:

I checked the size and the weight, everything clear on this side.
Any fix?

Thanks

 

[EpicNPC]

What's the size of the image you're trying to use? Dimensions and file size and also the type. Gif, png, jpg?

I was able to replicate. We'll have it fixed soon.

 

[Cecile28]

I tried:
220x220, 40ko for the profile picture
and 180x180, 36ko for the avatar

Both jpg

 

[EpicNPC]

This has been fixed and you can upload now. Sorry for the inconvenience.

 

[Cecile28]

I'm still experiencing the issue :3 [MENTION=86871]EpicNPC[/MENTION]

 

[EpicNPC]

Sorry, we've been working on server optimizations the last 2 days. We mistakenly redid the error about 30 mins ago, but it's since been fixed. Please try again, it should be working now.

 

[Cecile28]

Works
Thanks