Invalid authentication code.

[Vytka]

Hello, a few weeks back I had a problem where I wanted to log in to this site, but I had a error that said "Invalid authentication code.", so I removed authenticator from my account, now when I want to put it back on Code Validation gives me the same error. I did go to menu >> settings >> Time correction for codes >> Sync now, but it says "Authenticator's internal clock was not adjusted because it appears to already be in sync with Google servers".

Any ideas on what should I do?

 

[EpicNPC]

I'm not sure. Normally the sync works. we haven't had many members report an issue after trying that.

I cleared out the authenticator data from you account just incase, you can try again. If that doesn't work, then try uninstalled the Google Authenticator from your phone and re-installing it.

After that I'm out of ideas, but hopefully one of the two above will work.

 

[Vytka]

I'm not sure. Normally the sync works. we haven't had many members report an issue after trying that.

I cleared out the authenticator data from you account just incase, you can try again. If that doesn't work, then try uninstalled the Google Authenticator from your phone and re-installing it.

After that I'm out of ideas, but hopefully one of the two above will work.

Great, none of your two solutions have worked.

 

[EpicNPC]

Did you try resyncing again after you reinstalled just incase?

 

[Vytka]

Yes I did, same message.

 

[EpicNPC]

I'm sorry, but I don't have any other possible solutions. We do not control the Google Autenticator, so issues like this are very hard to troubleshoot since we can only test on our end. If this is an issue with your phone or the authenticator, we can't trouble shoot that, sorry.