HSR account suspension

[cina4]

My account got suspended when I've logged in on one of my rerolled accounts. Does anybody else got suspension on rerolled accounts?

 

[Angel]

This is something new

 

[doomedtofail]

Did you log in to multiple rerolls in a short time?

 

[cina4]

Did you log in to multiple rerolls in a short time?

I mean yes, to collect daily free pulls on 3lvl accounts. Also there's reddit post where some people have encountered the same problem https://www.reddit.com/r/HonkaiStarRail/comments/13lghma/please_explain_why_im_am_f2p/

 

[Pocut Epic]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

i see many post on facebook suspended like that, they talking about logged with more than one device

 

[AbadonMac]

good job

 

[Angel]

Probably a bug, looks like mostly affected people with rerolled accounts so has nothing to do with the location change. Something similar we had with Genshin when the game just started, but later i never encountered such a problem.

Rerolling accounts is not against the rules but maybe this way they trying to stop people to reroll and sell these accounts later.