Help Please Can some moderator Dm him, and ask to refund my money

[konsuma]

I give wrong paypal email to my buyer and he send money to another buyer
I dm the another buyer for refund, but he not response
He online but not read my message

 

[EpicNPC]

I recommend doing this.

• The buyer should contact the person they sent payment to first to see if they can issue a refund. Please give 48 hrs for a reply.
• If after 48 hrs the buyer can't contact them or they won't give a refund, the buyer should open a Paypal dispute.
• If the buyer cannot open a dispute or loses the dispute, the seller must pay the buyer since they posted the incorrect payment information.

 

[konsuma]

I recommend doing this.

• The buyer should contact the person they sent payment to first to see if they can issue a refund. Please give 48 hrs for a reply.
• If after 48 hrs the buyer can't contact them or they won't give a refund, the buyer should open a Paypal dispute.
• If the buyer cannot open a dispute or loses the dispute, the seller must pay the buyer since they posted the incorrect payment information.

But i (seller) already give the account to buyer, But I didn't receive any money

 

[EpicNPC]

Since the buyer sent payment to the wrong person base on the information you provided, we consider the buyer to have paid at this time.

If the buyer cannot recover their payment, you would have to either provide the account or issue a refund. Since they already have the account, it would be considered resolved.
If the buyer CAN recover the payment, then they should send it to you.

I recommend giving the buyer another 24 hrs to see if the person issues them a refund. If not, the buyer will have to open a dispute to recover it. That will take a few days to complete, then hopefully the buyer can send you payemnt.

If the buyer says he can't get a refund, I recommend asking them for video showing the original payment and proof they open a dispute via the Resolution Center on Paypal. You can then confirm if they were able to get their money back or not.