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Information
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Purchase Date: February 4, 2022
Date the problem began: March 2, 2022
Method of Contact Used (chat program): Epicnpc and discord
Instant Messenger username of the person you're accusing: Shinsuke from epicnpc / Shinsuke#9156
Your Instant Messenger ID: glitch.ph here at epicnpc / Gaelahad#500
Other information:
DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/ar-...as-hu-tao-c1-homa-birthday-unset-300.2154921/
Approximate value of property: $250 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? 53594
What is the dispute about?
The Genshin Impact account that I bought from Shinsuke on February 4, 2022 was recalled by either Shinsuke himself or the real owner through mihoyo by possibly claiming that the account was hacked. It was because I did not get any email notification of a change, and all the other accounts that I linked like facebook, twitter and mobile was removed from the account. Only mihoyo can possibly do that.
I tried contacting him directly and ask for a refund and he refused that is why I am seeking help here for mediation
Other details / notes:
Proof
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You MUST provide proof or your claim will not be valid!
Chat Log Screenshots (make sure username is visible, not display username):
View attachment 001.png
View attachment 002.png
View attachment 003.png
View attachment 004.png
View attachment 005.png
View attachment 006.png
View attachment 008.png
View attachment 009.png
Payment Screenshots (make sure the accused email is visible):
Other proof:
View attachment emailchange.png
Forgetting the password of the username provided forwards you to this page that clearly shows that the email was indeed changed, without any prior notification
Account Recalls
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Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.
Did the seller say he's the original owner? (provide proof) Yes
View attachment owner.png
What account information did the seller provide you at the time of sale? (ID, SQA, etc) He did not give me any receipts or proof
How long did you have the account before it was recalled? 26 Days
If you have a support ticket about this recall, please post screenshots of it. Did not try to contact mihoyo cs without proof of purchases
(you can use the HIDE tag so the images are not publicly available to everyone)
-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
######################
Purchase Date: February 4, 2022
Date the problem began: March 2, 2022
Method of Contact Used (chat program): Epicnpc and discord
Instant Messenger username of the person you're accusing: Shinsuke from epicnpc / Shinsuke#9156
Your Instant Messenger ID: glitch.ph here at epicnpc / Gaelahad#500
Other information:
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/ar-...as-hu-tao-c1-homa-birthday-unset-300.2154921/
Approximate value of property: $250 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? 53594
What is the dispute about?
The Genshin Impact account that I bought from Shinsuke on February 4, 2022 was recalled by either Shinsuke himself or the real owner through mihoyo by possibly claiming that the account was hacked. It was because I did not get any email notification of a change, and all the other accounts that I linked like facebook, twitter and mobile was removed from the account. Only mihoyo can possibly do that.
I tried contacting him directly and ask for a refund and he refused that is why I am seeking help here for mediation
Other details / notes:
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Log Screenshots (make sure username is visible, not display username):
View attachment 001.png
View attachment 002.png
View attachment 003.png
View attachment 004.png
View attachment 005.png
View attachment 006.png
View attachment 008.png
View attachment 009.png
Payment Screenshots (make sure the accused email is visible):
Only staff can view this content.
Other proof:
View attachment emailchange.png
Forgetting the password of the username provided forwards you to this page that clearly shows that the email was indeed changed, without any prior notification
Account Recalls
######################
Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.
Did the seller say he's the original owner? (provide proof) Yes
View attachment owner.png
What account information did the seller provide you at the time of sale? (ID, SQA, etc) He did not give me any receipts or proof
How long did you have the account before it was recalled? 26 Days
If you have a support ticket about this recall, please post screenshots of it. Did not try to contact mihoyo cs without proof of purchases
(you can use the HIDE tag so the images are not publicly available to everyone)
-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
Last edited by a moderator:


