- Country
- Malaysia
- Multiple Accounts
- 1
https://www.epicnpc.com/threads/
zzreroll-comcheap-vegito-starter-90500-stones-28-instant-delivery.1454822/#post-8319152
Is there a deal? Yes
Will we refund to resolve the issue? No
1. Customer drop an order from our store after being instructed not to place any order.
2. Customer dropped another order from our store and then claimed it to be a mistake, yes early signs indicate that.
* The product login method is transfer code (one time usage).
** Buyer bought a Dragonball Z account but was trying to login via the Dragonball Legend client during the early stage.
3. After he showed us the screenshot of not being able to login, we told him that he is not login via the correct client and instructed him to make sure that he is on the correct game first as we have always provided the download link under our product description.
4. He returned and told us that there is still no option to login via transfer code.
5. We told him to reinstall the game and the option will show up and provided a Youtube video of some dude guiding people to reinstall the game and then the transfer code login option will pop out as the last option to login the game. We also suggest he google for image guide or youtube for video guide for better understanding as well.
6. He then told us that there is still no option to login the game via transfer code on IOS when it is literally on the main menu screen. (At this stage, we begin to suspect that he is faking it to ask for a refund instead of claiming order the wrong product which is clearly not eligible for it)
7. We showed him evidence that there is a transfer code option via IOS on our Ipad (not with a screenshot, with a photo captured so that he couldn't deny we are using another OS).
8. And here finally, he started to threaten for a refund because he cannot login via transfer code after we showed the proof of IOS being able to login via transfer code based on his point number6 claim that IOS couldn't.
9. With this our suspect at point 6 is pretty much come true and instead of wasting anymore time on this suspicious guy, we just told him that we cannot spoon feed everything, we already provided video, screenshot and everything even Google could also prove us right!
No matter how, he still needs to move his finger to login and can't just keep on blaming cannot logging in via transfer code since there is no way for us to login on behalf of him on his device right? There is nothing we can do, the game is design to be like that, we delivered everything ad advertised, it is up to the user-end to consume it properly, just ask yourselves, how hard will it be to find a login button on any game in this world?
Guiding is an extra job that we are willing to commit but further spoon-feeding an offender that is already threatening you for a chargeback after being proven that his claim is at fault should not be a responsible to any seller, not to mention, he promised that he will not need any guidance as well.
Based on our Terms of Service in which buyer have consent and agreed that he have read before allowing to make any order.
" ZZreroll does not include after-sales service nor possess any gaming knowledge and the buyer should and must fully understand how the product works before ordering. ZZreroll is not obligated to provide any guidance for consuming the product (Eg. How to download, How to Log-in, etc.) or any guide to assist the technical in-game question (Eg. Where to farm a specific material, How to obtain a character, etc). "
We are not obligated of doing so based on our agreement but we still trying to help until when he started to threaten for a chargeback after being proven wrong!
How should one being bad when it is not their responsibility but still helping out until being threatened?
zzreroll-comcheap-vegito-starter-90500-stones-28-instant-delivery.1454822/#post-8319152Is there a deal? Yes
Will we refund to resolve the issue? No
1. Customer drop an order from our store after being instructed not to place any order.
2. Customer dropped another order from our store and then claimed it to be a mistake, yes early signs indicate that.
* The product login method is transfer code (one time usage).
** Buyer bought a Dragonball Z account but was trying to login via the Dragonball Legend client during the early stage.
3. After he showed us the screenshot of not being able to login, we told him that he is not login via the correct client and instructed him to make sure that he is on the correct game first as we have always provided the download link under our product description.
4. He returned and told us that there is still no option to login via transfer code.
5. We told him to reinstall the game and the option will show up and provided a Youtube video of some dude guiding people to reinstall the game and then the transfer code login option will pop out as the last option to login the game. We also suggest he google for image guide or youtube for video guide for better understanding as well.
6. He then told us that there is still no option to login the game via transfer code on IOS when it is literally on the main menu screen. (At this stage, we begin to suspect that he is faking it to ask for a refund instead of claiming order the wrong product which is clearly not eligible for it)
7. We showed him evidence that there is a transfer code option via IOS on our Ipad (not with a screenshot, with a photo captured so that he couldn't deny we are using another OS).
8. And here finally, he started to threaten for a refund because he cannot login via transfer code after we showed the proof of IOS being able to login via transfer code based on his point number6 claim that IOS couldn't.
9. With this our suspect at point 6 is pretty much come true and instead of wasting anymore time on this suspicious guy, we just told him that we cannot spoon feed everything, we already provided video, screenshot and everything even Google could also prove us right!
No matter how, he still needs to move his finger to login and can't just keep on blaming cannot logging in via transfer code since there is no way for us to login on behalf of him on his device right? There is nothing we can do, the game is design to be like that, we delivered everything ad advertised, it is up to the user-end to consume it properly, just ask yourselves, how hard will it be to find a login button on any game in this world?
Guiding is an extra job that we are willing to commit but further spoon-feeding an offender that is already threatening you for a chargeback after being proven that his claim is at fault should not be a responsible to any seller, not to mention, he promised that he will not need any guidance as well.
Based on our Terms of Service in which buyer have consent and agreed that he have read before allowing to make any order.
" ZZreroll does not include after-sales service nor possess any gaming knowledge and the buyer should and must fully understand how the product works before ordering. ZZreroll is not obligated to provide any guidance for consuming the product (Eg. How to download, How to Log-in, etc.) or any guide to assist the technical in-game question (Eg. Where to farm a specific material, How to obtain a character, etc). "
We are not obligated of doing so based on our agreement but we still trying to help until when he started to threaten for a chargeback after being proven wrong!
How should one being bad when it is not their responsibility but still helping out until being threatened?
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