feedback appeal to neutral

[EpicBoost]

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https://www.epicnpc.com/threads/how-to-report-a-feedback-dispute.389547/

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===================================================


feedback; https://www.epicnpc.com/threads/cheapall-regions-l-mmr-boost-0-10000-l-custom-orders-l-5000-feedback.2604113/


client placed order for recalibration games ( we finished it ) then client account got 1 year ban ( not perm ) for account sharing/boosting and client wanted a refund so we refunded him , can this be changed to neutral + resolved?

https://i.imgur.com/QzyeCUi.jpg
https://i.imgur.com/TvGRnmB.jpg

 

[EpicBoost]

@EpicNPC Mod

 

[EpicNPC CM]

@Furybear

 

[Furybear]

I placed order, recalibrated 10 games then I got banned even tho it was claimed by them: ALL LEGIT & SAFE

So I don't think I should change it back to neutral because it wasn't safe. Factually true from my point of view. If you do calibrate 10 games for every other people and their account got banned due to 1 year because of that can you stll claim it's ALL LEGIT & SAFE?

 

[EpicBoost]

I placed order, recalibrated 10 games then I got banned even tho it was claimed by them: ALL LEGIT & SAFE

So I don't think I should change it back to neutral because it wasn't safe. Factually true from my point of view. If you do calibrate 10 games for every other people and their account got banned due to 1 year because of that can you stll claim it's ALL LEGIT & SAFE

"
Between 11 - 30 days is a gray area. We will do our best to investigate, however decisions will be made on a case by case basis.
Feedback will ONLY be removed if it's false. If resolved, it will be updated to neutral. "

you asked for a refund and you got a refund so its resolved, i cant resolve his ban issue though since that isnt up to me

 

[Furybear]

It is not resolved as I turned out to be the only loser in this entire exchange. Paid for service, service got done, account got banned 1 year. You refund me back so services were negated. But my 1 year ban? It does not make sense that I am the only loser in this entire exchange. Also might I remind you that this all happened after the 1st 10 games. I checked the records and no others was played after the 1st 10. So meaning to say your initial 10 games calibration has caused this to happen. Services was not rendered safely as this is what it means.

 

[EpicBoost]

i refunded you , what else is there to resolve? usually after a refund , feedbacks can be changed to neutral since you did get refunded
I didnt gain anything since i refunded you + as you said " You refund me back so services were negated. "

 

[Furybear]

I still lost my account for 1 year after you rendered your services. Even if you refunded, I am still at a loss. Can you understand it from my perspective? If you paid for a product, then you get a penalty for using that product and even though the refund was enacted, it doesn't mean my penalty is gone. My account is still gone for 1 year. Are you going to compensate me for my loss of account for 1 year after you claim that this is safe?

 

[EpicBoost]

me refunding you is compensating , whenever you buy boost there is always a risk

tos; " By using our services, you fully agree and acknowledge that you may be violating ToS. "

 

[Furybear]

How is that compensation? You rendered service, I got penalty.. Then the refund is enacted but I still get the penalty? So are you going to compensate the penalty?

 

[Furybear]

What I am posting is not wrong. It is NOT safe as opposed to what you claimed.

 

[EpicBoost]

tos; " By using our services, you fully agree and acknowledge that you may be violating ToS. "

i compensated you by refunding the order + i offered you a discount on different services as compensation which you turned down so its not on me if you dont accept

https://i.imgur.com/kBaGU6p.jpg

 

[Furybear]

I mean if the 1st service is not safe, how can I trust the rest?

 

[EpicBoost]

yeah youre just being difficult at this point , just because 1 problem happens doesnt mean it will happens everytime
ask for refund ( got refunded * )
ask for compensation ( got offered it but didnt want it * )

@EpicNPC CM you can make the decision if refunding should be consider neutral or not , done talking to the guy

 

[Furybear]

My point is you claim it's safe. But it happened after the 1st 10 games. So within the 1st payment itself I got my account banned for 1 year.

1. Ask for refund because service rendered and got account banned. Does not make it safe services.
2. I never wanted that kind of compensation. It was more of a figure of speech.

@EpicNPC CM Refunding in this case is a must since the 1st 10 game itself I already got banned. How can it be that I buy product, I don't get the product and I still have to be punished for this?

 

[EpicBoost]

My point is you claim it's safe. But it happened after the 1st 10 games. So within the 1st payment itself I got my account banned for 1 year.

1. Ask for refund because service rendered and got account banned. Does not make it safe services.
2. I never wanted that kind of compensation. It was more of a figure of speech.

@EpicNPC CM Refunding in this case is a must since the 1st 10 game itself I already got banned. How can it be that I buy product, I don't get the product and I still have to be punished for this?

you did get the product since booster played 10 games on your account but it was temporary banned for account sharing or boosting and you asked for a refund even though tos says no refunds under any circumstance

i think fair to change it to neutral since booster played 10 games , you got a refunded and when the ban is lifted then you get 10 recalibration games of progress still being kept for free

 

[Furybear]

Please remove this. We have resolve this issue internally. @EpicNPC CM

 

[EpicBoost]

Please remove this. We have resolve this issue internally. @EpicNPC CM