False negative feedback

[The Tapir]

Information
######################
Date that sale/trade took place: e.g. DEC 4, 2016
Method of Contact Used: Skype
Instant Messenger ID of other party: michi.kol
Your Instant Messenger ID: ernest60159
EpicNPC Account of other party: -
Other information:

Sale/Trade Information
######################
I sold him acc
https://www.epicnpc.com/threads/103...27-to-28(prime-ready)-orig-mail-Kato-bronz-20
Approximate value of property: $20.00 USD

Was a middleman used?:
none
Describe why you believe the feedback is wrong: He want refund after playing bcs he dont want wait 7 days
Other details / notes: all from screen, I think no more

Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Logs: http://imgur.com/a/RRc1D
Pictures/Screenshots: http://imgur.com/a/RRc1D
Other proof: If this logs defectively, I can give video. u can see all: When I log in acc and mail prev selling, acc not broken banned and other.

Additional Information
######################
Did you do any background searching before the trade? Yes / No (optional) dont understand sry
Have you traded with this person before? No
Approximately how many trades have you done on EpicNPC ? about 10


UPD:
Reasons why u need wait 7 days: U change all details. Pass\ Mail, log in from new device. Link:
https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519

 

[doomedtofail]

If the account cannot have a authenticator or phone added or use prime thats a fair reason to request refund especially since you claim once sold you do not assist with account. sorry 7 days to add an authenticator with this clause: "guarantees for the account only at the time of sale. After sale I don't bear responsibility", I would want my money back too.

 

[The Tapir]

I would want my money back too.

Sry, I dont understand, ur money?
I am not responsible for the security measures imposed by the Valve. in acc CAN be activate mobile auth.
He log in from new device and chenge all details. He play frim acc 1hrs min. And after it he want refund. He can scam me in acc and money
He dont write me after buy , he write me after 4 hrs. he can save all receipt\ fun with cheats.

 

[doomedtofail]

That article shows zero reasons why a phone number cannot be changed.

 

[The Tapir]

but why I need know why?

"UPD:
Reasons why u need wait 7 days: U change all details. Pass\ Mail, log in from new device. "

I think it. I dont know real reason why he need wait 7 days, but I'm not to blame

 

[doomedtofail]

You sold an account he cannot secure or use prime, you are responsible.

User has been notified.

 

[The Tapir]

I sell him acc with orig mail. mail history and receipts. acc full secured. if he dont have trojans.

 

[Strewii]

Hello,

i already sent him the error message that i was getting, trying to equip a new phone number : http://prnt.sc/df6stm

Greetings from Germany

 

[doomedtofail]

Can you please translate that error.

 

[Strewii]

It says that someone tried to change the phone number too many times and i should come back in one week and try it again.

 

[The Tapir]

It says that someone tried to change the phone number too many times and i should come back in one week and try it again.

I buy this acc more 1 month ago.How and who can change phone number?

 

[doomedtofail]

we will wait the 7 days until he change phone number and see if he can change it. if not a refund is owed.

 

[The Tapir]

Okay. But what would happen if he adjusts it so to me? He should be screen it from eng, not deutch

 

[Strewii]

I still have the same problem... That is a joke..

Okay. But what would happen if he adjusts it so to me? He should be screen it from eng, not deutch

You can go ahead and type that error message in google translator.

 

[The Tapir]

I still have the same problem... That is a joke..

7 days haven't passed

You can go ahead and type that error message in google translator.

Yes, And lose about 30 min


You raised the issue.
It now remains to wait for the decision of PayPal and the decisions of the moderator, waiting for Monday evening.
Because I strongly doubt that you will want to withdraw his claim.
7 days have not passed

 

[The Tapir]

we will wait the 7 days until he change phone number and see if he can change it. if not a refund is owed.

7 days have passed

Wait screenshot

 

[Strewii]

Paypal refunded my money today. Account still shows same thing.

 

[The Tapir]

Last user messages:

- - - Updated - - -

Still wait remove -feedback

 

[EpicNPC]

The Tapir please show proof you closed the Paypal dispute with a refund.

Losing a Paypal dispute is not a refund. Feedback will remain unless you can show you issued a refund willingly.

 

[The Tapir]

The Tapir please show proof you closed the Paypal dispute with a refund.

Losing a Paypal dispute is not a refund. Feedback will remain unless you can show you issued a refund willingly.

I did not open and could not close the dispute.
The buyer opened it, and then, after closing roughly wrote to me and disappeared with the account.(on which he PLAY, so he finally connected his phone to the account). and that's all.

Last user messages:

- - - Updated - - -

Still wait remove -feedback

 

[Strewii]

He did response to the dispute and his intension was to get the money back :

" U can it all, but u dont wanna wait 7 days. acc not been brocken. Reasons why u need wait 7 days: U change all details. Pass\ Mail, log in from new device. Link:https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519video verification that at the time of inspection and sale to the account could go, your account has been received and all data in the order: 1) https://youtu.be/C7TSLXozKmk 2) https://youtu.be/tvVamet6xLELink to acc description: https://www.epicnpc.com/threads/1034326-WTS-acc-MGE-private-rank-27-to-28(prime-ready)-orig-mail-Kato-bronz-20"

Paypal than refunded the money for both of us out of obligingness. So he did not get the 20 dollars removed out of his account.

He should be more than happy for that.

 

[The Tapir]

He did response to the dispute and his intension was to get the money back :

" U can it all, but u dont wanna wait 7 days. acc not been brocken. Reasons why u need wait 7 days: U change all details. Pass\ Mail, log in from new device. Link:https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519video verification that at the time of inspection and sale to the account could go, your account has been received and all data in the order: 1) https://youtu.be/C7TSLXozKmk 2) https://youtu.be/tvVamet6xLELink to acc description: https://www.epicnpc.com/threads/1034326-WTS-acc-MGE-private-rank-27-to-28(prime-ready)-orig-mail-Kato-bronz-20"

Paypal than refunded the money for both of us out of obligingness. So he did not get the 20 dollars removed out of his account.

He should be more than happy for that.

I responded to your dispute. not open it.
I should be happy? I cant sell any accs bcs no one trust me. bcs I "sell broken accs"

 

[EpicNPC]

It doesn't matter if you didn't open the dispute. You can still resolve a dispute by issuing a refund. That will close the dispute.

You did not issue a refund, instead you wrote a comment disputing his claim and waited for Paypal to decide. Since you did not issue a refund willingly, the negative feedback will remain.

Your verification has also been removed for failing to provide the customers with required information about the account. If the account can't be secured you are REQUIRED to tell the customer BEFORE payment. You did not tell him, so he has a right to a full refund. Since you refused the refund, you have lost your verification upgrade.

If you do this again, you will be banned.