False feedback

[fufarka]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

https://www.epicnpc.com/feedback/feedback/694460/view

buyer deleted his discord, how it's not possible to contact him to make refund. his account on epicnpc is disabled. if you somehow can contact him I will do refund, but anyway I hope there is a way how feedback can be deleted.

 

[EpicNPC CM]

@halt727

 

[EpicNPC CM]

@halt727

 

[fufarka]

so? @EpicNPC CM

 

[EpicNPC CM]

Feedback Removal/Change Rules

• If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

 

[fufarka]

Feedback Removal/Change Rules

• If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

I want to refund to the buyer. But I can't contact. what can be done in such a situation? If I send 35$ to paypal from what he paid me, will you delete feedback?

 

[EpicNPC CM]

I will send an email to the account we have on file to see if they can return

 

[fufarka]

@EpicNPC CM

 

[EpicNPC CM]

No response. If you can send the amount owed we can change the feedback to resolved