False Feedback

[Xyliase]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Hello respected member Luke and Moderators.

I'm a member of this forum for over two years, and sadly last Wednesday was the first time I received a negative feedback from the user @lukey372. This is disappointing, but I want to do everything possible to resolve any issues and ensure that proper support is provided.

The feedback in question is below:
Link: https://www.epicnpc.com/feedback/feedback/603325/view

Firstly, I don't sell any "reg", "gen", "token gen", "creator" on this forum. I provide a custom registering service, for anyone who needs custom accounts, not to be mistaken with Reg software.

Providing quality support and service is LITERALLY the backbone of our business model, I couldn't believe the review because we would never offer such a cold service. I skimmed through all contacts and support services, and sure enough did not find any support tickets tickets or messages that indicated issues with the product or dissatisfaction of any kind.

What I found was:
- User submitted ticket via Crisp and Support page on website following up with payment. Product was delivered shortly after.
- Email requesting HWID key reset. Key was reset.
- User only used the product for 1 day, out of 7 day license period
- In Telegram community channel, there was one mention of an issue, chrome did not open. This is simply fixed by installing java.com and chrome.
- No responses to my direct messages on Feb 2nd and Feb 11th
- I left a positive feedback on your profile, no response yet

My conclusion:
- Perhaps Luke contacted one of our support staff directly via dms, we just hired some new staff (under 1 month experience), if this is the case, please let me know.
- Luke may have given up after 1 day because chrome did not open (required java installation), after the license period ended (Feb 9th) he left a negative feedback.

Our solutions:
- Extended license, with dedicated support. Also, you can find the whole documentation at https://guide.xyliase.com
- Refund the payment, and give discount for future purchases

Luke I'm very sorry if you had a poor experience, I really can't tell what went wrong. Kindly reach out and we will get this settled for you.

All images listed below:
https://streamable.com/3bivpg
https://i.ibb.co/t8HyH1m/Screen-Shot-2022-02-14-at-7-56-14-PM.png
https://i.ibb.co/z4YtL70/Screen-Shot-2022-02-16-at-12-37-52-PM.png
https://i.ibb.co/26hgxXX/Screen-Shot-2022-02-16-at-12-36-32-PM.png
https://i.ibb.co/H7hR9Zm/Screen-Shot-2022-02-16-at-12-35-16-PM.png
https://i.ibb.co/wL62r6B/Screen-Shot-2022-02-14-at-6-07-12-PM.png

 

[Xyliase]

To the respected moderators, if you need any additional information, kindly ping me. My response time is 24-48 hours.

Best regards

 

[EpicNPC CM]

@lukey372

 

[lukey372]

WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.

@EpicNPC my messages on their telegram chat has been deleted unfortunately.

OP in question sells a registration tool which I found through here. I asked if it could be installed on WIN server which it cannot (sure that's fine). I installed the tool on a WIN 10 container (hence the key reset). The registration tool is not working what-so-ever and they have even admitted to the tool not working inside their telegram channel. I am unable to get a refund because OP insisted I sent the money to him via FF (which I did).

The feedback should stay until they get their registration tool working again as they are advertising their website / services through here: https://www.epicnpc.com/threads/dis...-mailing-account-manager-xyliase-com.1568179/ is the post in question.

From the telegram chat:

https://imgur.com/a/ubrvggG

Proof they're selling a service they clearly know is broken:

https://imgur.com/a/HE3SHcE

Doesn't really matter if OP is directly selling the bot here or not. He is selling a service in the link above which directs to his website which you can directly purchase the bot from.

 

[lukey372]

WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.

More proof from the telegram chat that messages are being deleted + the registration tool is not function and even people not getting support.

 

[Xyliase]

Hi Luke, OP (me) never received any messages from you, or any responses, and no inquiries about software issues or refund were directly submitted to official contacts. This is vital, I can't stress enough how important it is to communicate with official contacts.

As proposed in the solution, contact https://t.me/heavenswaffles or https://xyliase.com/support to process a refund or we can help you directly with software. An option for a refund has always been on the table, I'm not sure where you got your answer from, but not from us.

Some users may experience issues because of captcha recognition services being frequently patched. Capmonster.cloud and anti-captcha are discouraged, but as of now 2captcha and DeathByCaptcha work relatively okay, and users ARE able to successfully register.
There are misinformed users who roll with narrative of others without even using the product, unfortunately I think you're the victim of this. In nearly all screenshots, the messages are off topic, in relation to other sellers, or it's completely entirely new users who joined minutes before or after your messages (such as "arnas"/"NFT Advertising"). You can't get answers from 1 minute old users.

The screenshots are also cherry picked, the server has 1,800 members. Support is always active, even the cherry picked screenshots could not hide admin responses. Why would we offer you help and license extension if it's not working?

Once again you used the product for less than a day, and it's not listed or advertised on this forum, it's unfair to leave feedback for something not even offered here.

Luke you so far never stated any specific problems you experienced, the only thing you said is "the tool is not working". Also it CAN be installed on a WIN server VPS/RDP. This is very frustrating, because it seems that your feedback is just the embodiment of a cluster of negative comments from a few new users who experienced issues. You have not stated any opinions or experiences of your own with the product.

I apologize for my insolence, but I do not consider you entitled to a feedback when #1 you did not contact us, #2 never expressed specific issues, #3 didn't even use the product.

Again very frustrating, especially when help is rejected and not seeked. Two+ years, no issues here until now. Breaks my heart honestly.

I want to leave it at this, our goal is to help you, I hope you're not offended and I'm sorry if you carry any hate, but if so, it's all misguided, it's fake. Please reach out for help with software, or a refund.

 

[Xyliase]

@EpicNPC CM

 

[EpicNPC CM]

We can change the feedback once its resolved

 

[lukey372]

WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.

@EpicNPC CM

There isn't any solution for this, the solution would be to stop selling a broken product.

It's not because of the captcha recognition service, your bot literally creates one discord account and then errors out with a loop, it's broken and it's faulty. Show me video proof from today of that bot working flawlessly on WIN 10 / WIN server.

The screenshots are cherrypicked because you and your staff members are deleting the comments inside of your telegram chat - Tell me I'm wrong.

It's not listed on the forum which seems very strange seeing as you're selling it on your website?

The tool does not register accounts as you're advertising, it is broken as all heck and you should remove it from your website. As stated in my post.

1. I did reach out to your telegram chat for support however my post was deleted when I mentioned that the registration tool was not working.
2. If you monitored your chat more closely, instead of just deleting chats from it you would know for a fact that the reg tool doesn't work.
3. I didn't use the product because I could not use it.

 

[Xyliase]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Hello again, below is recorded video of registration process on one of our custom Windows VPS (rdp.xyliase.com - coming soon). Also tokens we register are stocked on our shop https://shop.xyliase.com

Video Link (I recommend skipping towards the end): https://streamable.com/1b6eul
P.S, recording this video cost us about $3.16

If you get "error loops", those are errors due to a failed setup or possibly 3rd party errors. Common errors are due to slow proxy and failed email verification.
We also have a full in-depth documentation here - https://guide.xyliase.com

Respected staff @EpicNPC CM , it seems my fear is true, Luke does not want a resolution. Thank you for your time and dedication towards this thread. Kindly assess everything and come to your conclusion based on what you gathered. I think we should not waste more time and be respectful about this. I will respect your decision, and if possible please write a short summary of your decision.

I will write my own conclusion below:
- this feedback is not related to any products/services offered on this forum.
- at no point, via direct contact to support, or even in this thread, has the buyer stated specific problems they experienced, all we heard was "it does not work", "error loops"
- this feedback campaign has been built on public comments in the channel from new users who are not even customers, buyer saw them, gave up
- No communication or response to support, not via Telegram, Website, Email, Crisp, EpicNPC, nothing. The only time a response was given, was from pressure of EpicNPC admins.
- I was not able to find any admin logs of deleted messages in community chat, but if thats the case for what ever reason, that's not the place to ask for support. Even then, Luke continued to ignore our messages from Feb 2nd and onward
- Luke only used the product for 1 day, out of 7 day license period. In over two years in business, we gathered that the average customer REQUIRES at least 3 days to get the full grasp
- I offered license extension and dedicated support into setting everything up - Rejected, I offered refund as alternative option - Rejected

I want to make it clear, there is no animosity towards Luke, we love you here at Xyliase, our positive review on your profile will remain. Please reach out if you wish you come back. Always happy to help.

 

[lukey372]

WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.

@EpicNPC CM

I have now been banned from their Telegram just to add icing to the cake.

 

[EpicNPC CM]

So just to clarify, lukey bought the service listed on the website : https://www.xyliase.com/pricing under "registrator v2" and not any service listed here : https://www.epicnpc.com/threads/token-account-registering-service-xyliase.1568181/

 

[Xyliase]

So just to clarify, lukey bought the service listed on the website : https://www.xyliase.com/pricing under "registrator v2" and not any service listed here : https://www.epicnpc.com/threads/token-account-registering-service-xyliase.1568181/

Hello again, yes Luke bought Registrator software, not the registration service (I register custom accounts, with custom age, and soon free nitro access).

In the past we had the Registrator tool listed, but one of the Mods kindly dm'd me about a policy change, so we went ahead and removed that thread. Since I had a $150 paid advertisement however, they kindly replaced it with the new thread. It has been approved and reviewed multiple times.

Aside from the feedback being unfair and out of place in my opinion, I went far out of my way to show a demonstration of the product working, and quite honestly Luke had less than a days worth use of the software, and never even addressed any support and most importantly any specific issue. Private consultation and refund have been offered already, I don't know what else I could do. I believe I said everything in the last comment, I don't want to be repetitive and waste staff time on a non-issue, kindly refer to my last posting for any and all details, if there is something missing, I would be happy to provide.

Best wishes

 

[lukey372]

WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.

Hello again, yes Luke bought Registrator software, not the registration service (I register custom accounts, with custom age, and soon free nitro access).

In the past we had the Registrator tool listed, but one of the Mods kindly dm'd me about a policy change, so we went ahead and removed that thread. Since I had a $150 paid advertisement however, they kindly replaced it with the new thread. It has been approved and reviewed multiple times.

Aside from the feedback being unfair and out of place in my opinion, I went far out of my way to show a demonstration of the product working, and quite honestly Luke had less than a days worth use of the software, and never even addressed any support and most importantly any specific issue. Private consultation and refund have been offered already, I don't know what else I could do. I believe I said everything in the last comment, I don't want to be repetitive and waste staff time on a non-issue, kindly refer to my last posting for any and all details, if there is something missing, I would be happy to provide.

Best wishes

@EpicNPC CM Correct but I found the tool through that thread. I have now also been banned from their Telegram support chat as well now after leaving feedback.

I'll gladly take you up on the offer of a refund @Xyliase As mentioned above your tool does not work what-so-ever that is why "I have had less than one day of use". I have tried your program on a fresh WIN 10 container as well as both Server 2012 and 2021 and the tool still does not work. However you can refer to the screenshots above as well.

 

[Xyliase]

@EpicNPC CM Correct but I found the tool through that thread. I have now also been banned from their Telegram support chat as well now after leaving feedback.

I'll gladly take you up on the offer of a refund @Xyliase As mentioned above your tool does not work what-so-ever that is why "I have had less than one day of use". I have tried your program on a fresh WIN 10 container as well as both Server 2012 and 2021 and the tool still does not work. However you can refer to the screenshots above as well.

Thanks for replying.

You were not banned after or for the feedback (in fact I left you a positive feedback), but restricted from the group because your account went back in the server along with some new accounts (in your screenshots) and spread Fear, Uncertainty and Doubt. Private consultation and refund have been offered numerous times here and declined, it is only now being almost desperately accepted towards the end of the process, I find it insulting to both me and the staff.

"As mentioned above your tool does not work what-so-ever that is why "I have had less than one day of use". I have tried your program on a fresh WIN 10 container as well as both Server 2012 and 2021 and the tool still does not work."
I can't stress enough how not only have I shown a demonstration of it working on our Windows 10 virtual machine (which cost money to record), but the almost half dozen attempts I made to reach out to you personally and help out directly. I would also like to point out that again, no mention of any specific errors you had. The reason this is important, is because there is a detailed documentation that addresses virtually every error in the logs.

Anyway, at this point I'm over it. I just want you to know that I have no hard feelings, and nothing against you, I'm only upset that I was robbed of the opportunity to defend the service by offering support and a refund. The resolution offers are still on the table, but I would like to hear what the staff think. I propose we cease discussion here to not stretch this out any further.

Warm wishes to all, I hope you had a great weekend.

 

[EpicNPC CM]

Easiest way to resolve this would be issue a refund and feedback can be changed.

 

[lukey372]

@Xyliase my BTC address for a refund is bc1qq3fnru6fghrxk359chgtdzhpcyx75t7gfy6zzv

Let me know once sent and i'll contact @EpicNPC CM to get the feedback changed.

 

[Xyliase]

Hi @lukey372 , you paid with PayPal so the refund has to be issued through that gateway to your email: [email protected] (the payment email you specified)

Please confirm that this is your PayPal account so that the funds can be sent.

 

[lukey372]

Hi @lukey372 , you paid with PayPal so the refund has to be issued through that gateway to your email: [email protected] (the payment email you specified)

Please confirm that this is your PayPal account so that the funds can be sent.

That works as well. Please go ahead and refund it.

 

[Xyliase]

Done @lukey372 @EpicNPC CM

 

[EpicNPC CM]

Feedback has been changed.