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Feedback in question: https://www.epicnpc.com/feedback/feedback/389113/view
I did not order to Legend, only to Rank 5, unlike what Gramno lied about in the feedback. You can confirm it in the email logs.
Also, the things the booster told me and Gramno told me were completely different. See the screenshot of logs in the attachments.
Booster told me he will give up and cancel the order (See discord logs). But Gramno says they will finish it (See email logs).
So I trusted Gramno, as they were the service provider. Then they did damage to my account by dropping the rank, and dusting some of my cards without permission, and only refunded my order without considering the damage to my account.
So naturally I left a negative reputation.
And then Gramno took revenge on my reputation by giving me a negative, saying "he didn't want to finish adventure".
No where in their policy does it say that I have to play for 20 hours in order for the order to be completed. But yet apparently that is expected of me.
Moreover, Gramno lied about my order getting finished and did permanent damage to my account.
Ignoring the rude booster and the false promise of Gramno, I still think it is pretty fair to leave a negative reputation based on the harm done. However, I don't see the justification in leaving me a negative feedback.
If Gramno had refunded the order when I told them that the booster told me to cancel, I wouldn't even have to leave a negative feedback as I could have brought myself to Rank 5. However, Gramno chose to lie to me until the season ended, when it was too late to get the limited rewards for that month.
I want the negative in my reputation removed for the injustice Gramno has caused me, and the time taken to write this thread.
I did not order to Legend, only to Rank 5, unlike what Gramno lied about in the feedback. You can confirm it in the email logs.
Also, the things the booster told me and Gramno told me were completely different. See the screenshot of logs in the attachments.
Booster told me he will give up and cancel the order (See discord logs). But Gramno says they will finish it (See email logs).
So I trusted Gramno, as they were the service provider. Then they did damage to my account by dropping the rank, and dusting some of my cards without permission, and only refunded my order without considering the damage to my account.
So naturally I left a negative reputation.
And then Gramno took revenge on my reputation by giving me a negative, saying "he didn't want to finish adventure".
No where in their policy does it say that I have to play for 20 hours in order for the order to be completed. But yet apparently that is expected of me.
Moreover, Gramno lied about my order getting finished and did permanent damage to my account.
Ignoring the rude booster and the false promise of Gramno, I still think it is pretty fair to leave a negative reputation based on the harm done. However, I don't see the justification in leaving me a negative feedback.
If Gramno had refunded the order when I told them that the booster told me to cancel, I wouldn't even have to leave a negative feedback as I could have brought myself to Rank 5. However, Gramno chose to lie to me until the season ended, when it was too late to get the limited rewards for that month.
I want the negative in my reputation removed for the injustice Gramno has caused me, and the time taken to write this thread.
