False feedback report

[RedCamel]

good morning mod
excuse me, i would like to remove this feedback
https://www.epicnpc.com/feedback/feedback/1011160/view
the reasons are as follows :
1. the account still usable on his PC, but he can not log in in another device (in this case his mobile phone);
2. i used the term "dummy email" to refer to an email not intended as a primary email or personal email, i believe most sellers use this term the same way i do. If this is incorrect, i will compensate the buyer for my oversight;
3. i always advise buyers not to log in from too many devices on the same day, as google may flag this as a hacking attempt;
4. i offered help but received no response, so i provided advice instead. I meant no personal offense, this may have been a miscommunication, as English is not my first language;
5. if the buyer has not yet topped up the account, i am willing to issue a full refund upon account recovery. To ensure security, third party may hold the funds until the account is fully secured (typically within 7–14 days)
i appreciate your attention to this matter and am happy to provide additional details if needed. thank you for your understanding.

best regards,
RedCamel

 

[EpicNPC CM]

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.

 

[RedCamel]

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