If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
After 30 days, the burden of proof falls solely on the member who received the feedback.
Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.
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