False accusations. False feedback.

[Traveler]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

https://www.epicnpc.com/feedback/feedback/919523/view link to feedback

Trade guardian was not used

Absolutely false accusations of stealing account completely. Customer accuses us of stealing his steam account and trying to steal his friend account. For 5 years we provided perfect service for this person. Nothing ever happened. No new boosters was working on his account that havent been for years before. Yet he still only blames us. He refused to answer any questions he refused to accept my help to trying to figure out what happened and help him actually return the account since we didnt do anything to his acc and didnt stole it the only way is to message to steam support. I will tell again we never ever had access to his email that account was created with to change the steam log/pass I dont think its physically possible to do from just within the steam.

On top of all that apparently the characters in game destiny 2 that we did boost for was not deleted Items was in place. Just nickname changed by someone who actually stole it. So to solve this whole situation customer needed to message to steam support and recover his account , I dont think its taking long time to do.

He didnt bought this account from us we only did boost for it thats it

I will provide a video of whole our conversation :

Video of whole conversation. He completely ignored everything.


This is false accusations on many levels of things. Please remove this false feedback.


I'm willing to make a video of whole chat with this customer since very first order. It wont be a very long video he didnt bought too many things. But if you need me to please tell I'm will to provide any proof that all this accusations is false. I checked all my messages with him. I never asked him to make a crossave to stolen account. The very first time stolen account info appears is by him sending it to me without any questions from my side about crossave. So its another proof that he is lying about many things.

I will make a video of all our conversation with this customer from very first message to proove my point that this was impossible from our side to do anything. And he is saying things that was never been done by us and can be seen in chat with him.

There is a video of ALL of the messages from 2019 till now. There is not a single message that prooves any of his accusations. Especially about crossaves email etc. I never even asked him to make a crossave for Mnasti account that was stolen.

It was always asking code every single log in for mnasti account. The last mnasti account order was actually done month and months ago. The only recent thing he said about that account last time that he still havent bought a DLC for him for us to do trials quicker.

He is saying that he did that email and steam account absolutely fresh that further proofs that its not the paypal email he was using and its not the PSN email that he is using. So we didnt knew even the email address that it was created with ever. Obviously we could not know password for it either. So with just steam account that was always asking email code to log in and last order done 2 months ago and our complete unawaraness what the email and password is to the email that steam account was created with. We could not physically steal it. I'm not sure why he is lying about turning off steam guard for us too it asked code every single order I didnt found any evidence it didnt asked the code in our messages.

I fully understand that its a discord orders not trade guardian. But I ask you to please investigate this feedback and remove it if you find this accusations false.

My thought is simply that his and his friend EMAILS got hacked by someone and he blames us because he doesnt know who else to blame. But we have no participation in this. We didnt touch anything.

Orders wise there was always zero complaints he was never banned and nothing ever happened to the account. He just acuses us of stealing account which we never did and never had intention to do.



Please tell what info to provide that can help with the investigation. All of my boosters who was on account are still in the service I dont have any conflict with any of them and they are open and replying immideately that they havent done anything to any of accounts. He is the first customer to ever accuse us of such thing in 6 years. I have about 1600 customers going through our service in that years. Such thing never happened to any of them. I dont re-sell orders to anyone and I dont hire anyone outside inner circle. So if someone gets hired 1-2 other boosters that are already working for me responsible with their place in the service.

 

[EpicNPC CM]

@Joe725158

 

[Joe725158]

I don't understand what the problem is I have used them for years and for the last year only used services from them for both of my accounts andy brothers accounts as they had access to me and my brothers accounts only them no one else. When they had access to my account the changed the email you dnt need a second code once you are in the account you can alter settings without a second code I took a hiatus for like 1 month and a half after our last service all of these services where through steam by the way. I get an email on Aug.6 saying that someone has changed my email the last person to access my account was the people from the traveler. Shortly after I confront him my brother tells me that he is being requested a code he never took a hiatus like me so he always makes sure his 2fa is on to which the request of codes are in the same language they typically request in which is Russian. They changed my email with steam since I dont know the email I can't get steam to help me to that effect. if I never used there services then my account wouldn't be compromised please let me know how they the only ones who had access whats crazy is over multiple years never had an issue bit this time for what ever reason I lose access to my destiny 2 account after they had possession so my feedback is warranted to warn others of this act so they can use w.e other service not there's.

 

[Traveler]

Of act that was never committed by me or any of my boosters.

You can't change the email or password by being in the steam account without access to email. Because it will send an email message to verify this action. We never had access to your email. On top of that it's very difficult to log on someone's email on gmail from new location it will ask phone backup email address or code from back up email. So even if someone knew your email address and password that tied to that steam they still need to get through gmail protection. There is so many things someone needs to get through to change steam email or password. And we only ever had steam log pass and that's it. With that information even if someone stayed on account it's impossible to steal it and chage the email and password.

I already sent you a guide before you did all this things how to write to steam support. You don't need to know new email. Steam uses nickname to log in not email. Only super old accounts use email. But that's just for the record. You didn't message anything about trying to recover it. I could have helped you to reach steam and recover full access even though we didn't do anything. Just to help you fix it.

You are saying about your friend account but where Is the letter from steam on the email tied to account that was stolen? You lost access to email too?

 

[Traveler]

Another moment. You escalated a problem without listening. You had access to the destiny 2 characters etc. from PlayStation. You've sent screenshots from it. As I see on your screenshot that you made account was unharmed. Since it was crossave your Bungie account is logged by PlayStation details which means on crossave page that you have showed screenshots of you could just remove crossave to that steam it is showing. Keep all characters safe. No one would have access to them by steam anymore. Since your main platform was PlayStation since you say you did crossave to steam.There is many logical reasonable things that would have helped. But it was your choice to delete everything without listening. You did it with your own hands for absolutely no reason I'm still Im shock how someone can delete everything so easily even in emotions. This is very strange behavior.

 

[Joe725158]

Again you had access only you with your boosters, to me and my brothers account so explain why it's compromised if you guys where the only ones and the code being requested from the day after I confronted you earlier that week brother it was one of your people who had access not some one who hacked an email that I made exclusively only to play destiny 2 I will let everyone know not just here on epicnpc but everywhere you post I will leave my feed back from the experience of your services my right to help potential customers bud from account poachers like you and ur boosters.

 

[Traveler]

This is only by your words. No one can tell if its actually true or not that only we had access in all this years to the account.

In words of facts :

Here is the video that its impossible to change email on account that has steam guard completely turned off , even if you press dont have access to phone dont have access to email , it still requires info of purchases , or cd key info. And its not an instant change its only through steam support, someone has to convince support that its really you.

We never had access to your phone to your email and we dont have any infortmation that steam support can use to proove the ownership

You do understand that we have zero motivation to commit such things right? You call us words but please tell for what reason we will do this? And why its only happened to you and your friend and no one else? Money? Our service generates 6 figures per year that I can of course easily proof to admins by showing paypal stream for exmaple. Why would we risk everything for just someones account?



Epicnpc CM please tell if I need to provide any info to help with investigation. I'm completely open for any calls streams video proofs.

Another big thing his feedback says : "They took my account and cross saved it to steam. They said to get all dlc in steam to perform services." which is hugely dffierent from what he says now or in my chat with him thats easily seen on video. So this feedback is alredy completely false even beside the fact that we are not guilty of anything.

 

[Traveler]

@EpicNPC CM

He has no intention to explain how exactly he thinks we did it. He is talking only out of emotions. Threatening us here and threatening to ban our paypal too. He has nothing to say now and stopped replyig for couple days already.

His feedback doesnt even add up with the things he says now here.

I really hope I provided enough proofs. I ask please to remove this feedback.

 

[Joe725158]

Again under your supervision you still have the account how about changing the email back to my old email would that be possible cause until you change it back I'm going to keep raising hell you had access toy account last how hard the email request for the codes came in Russian the usual language the codes get requested when asked by the staff I will provide all screenshots.from my side

 

[Traveler]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

We dont have the account that is the problem I have no idea who has it. If it was any of my boosters I would do everything to return it. But I checked every single booster who was on your account since destiny 2 moved to steam. All of them still working for us all of them replied within day and ready to provide any info that admins will need that it was not them.

We have zero motivation to do it. Our work our customer our reputation has infinitely more value than anyones account even the most geard with absolutely everything on it account would never interest anyone of stealing. Its absolutely stupid because you can return the account if you have necessary info for customer steam support within literally days. It has zero sense to do and everyone who works at boosting and account selling knows that. Recovering accounts after selling them is very common scam is going on because how easy it can be done if you are truly original owner. So stealing account by someone who works at boosting doesnt make sense for anyone.

Its my only job and for many of my boosters too. If I or any of my boosters would need account for some reason, we would just bought it here on epicnpc. Instead of risking our whole work.

I was replying very quickly, I was with you whole time trying to help you. I told you how to recover account through steam support. I would have helped on every step of that process too. But you started deleting everything without any reason to do so. Its your account for many years and suddently you delete everything within minutes so its no going back to original account state. This is very strange behaviour. You value acconut that much so you go and try to blame us for days , but it took you minutes to delete everything even though you already knew that you can recover it because I told you its possible, provided link where to do it and where to navigate in steam support page.

Have you even bothered to message to steam support?

Isnt it strange to you that your friend had steam guard on when the message to reset came and it as you say even after I myself asked you to and showed you how to kick every person who ever was on steam account?

Email in russian to his friend account doesnt proove anything even here on epicnpc there is a ton of russian sellers even for just destiny 2. He still havent showed emails to the account that was stolen. In my converstation with him on discord he seem to doesnt even remeber what email is. There is a ton of russian hackers too I'm sure. Even when you ordered from D3boost before it was re-selled to russians which was us. So even if you buy from canadian usa any other country service there is still a chance its re-selled to someone from russia or ukraine , very big chance actually.

I will insist on the fact we didnt had absolute any information to steal account, didnt had access to phone , didnt had access to email, didnt had access to any info steam could use to proove we are somehow the original owners.

 

[Traveler]

You are absolutely sure you didnt bought steam account? Email doesnt matter exactly steam itself is not bought from someone? Because its just stupid easy to recover steam acc if you are original owner.

 

[Joe725158]

Again I made the email and only made it for destiny 2 played vanilla on the account for free on steam bought dlcs this account even steam was all made less than a year ago what pisses me off is the luck I had on the account I paid you guys hundreds of dollars with pantheon services and everything I dnt see why I never used anyone else for steam u guys where the only ones that I always trusted that's why again i know it came from your side.

 

[Traveler]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Yes you where lucky and thats why you deleted everything within literall minutes yourself without trying to figure out anyting? Because you could recover it easily and account would stay unharmed wich as I understand was the state of account from your screenshots and messages on discord.

You havent asnwered a single question and provided zero proofs for the stolen account(if it is actually stolen at all)

You have only one point about that account, that is very hard to proof. And you ignored all of my messages and video showing that its impossible in our case to steal an acconut from within steam because we are not original owners and could not know information that steam would require. Obviously we never had access to that email or your phone either.




@EpicNPC CM


We are at stalemate here. Customer behaviour is very very strange since very beginning of our discord conversation. I was open to help to figure out everything and tried. He keeps saying same things even though I even made a video that no one can steal acc from just within steam itself. And we never had access for more than that. We have absolutely zero motivation to do such thing as well. For 5 years nothing was happening. None of other customers ever had any problem like this with us too. And for those customers same exact boosters worked. Please tell what to do to resolve this situation

In all that time he spent arguing here he could already recover it from support. He spent more time blaming us than actually trying to get his account back.

 

[Joe725158]

Sure you want to help then change the steam email back then.

 

[Traveler]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

It's in your discord already have you messaged to steam support?

 

[Traveler]

I will message that here as well :

https://help.steampowered.com/

After you have opened that link :

My account

Data Related to your steam account

it will show you login window in that window press "Help , I cant sign in" then "My Steam Account was stolen and I need help recovering it"

Proceed with what steam will ask from you, enter your old email and login and password if its asking which account

 

[Joe725158]

Yes to which I am asked for the current email I can't even put a ticket in. Again I was your customer for a very long time 3+years and only used you for steam no one else bud so figure it out I'm was able to delete everything yes but the account is compromised till my email gets put back for steam account.

 

[Traveler]

Enter the email you used for that acc you dont need to enter new email that is on that account now

 

[Joe725158]

It asks for the current email there I have tried it trust me I have tried calling steam directly also nothing I need that email that it was changed to.

 

[Joe725158]

Which apparently you don't have and neither do I

 

[Traveler]

I'm checking it myself now will try to recover my own account without providing them email address

 

[Traveler]

You have tried entering old email when it asks for email or phone?

Any messages from steam to that old email? In that messages there is any button to contact steam?

 

[Traveler]

@EpicNPC CM

We are waiting for steam support to help him. Customer promised to remove feedback if steam support recovers his account. Currently just waiting now.

 

[Joe725158]

Yes, Traveler services has helped me try and recover my account with steam. If I can recover my account I would like to remove my 1 star review because I have never had an issue up to this point.

 

[EpicNPC]

Since TG was not used, this feedback is not eligible to be reviewed. Sorry.

If you resolve this on your own, Joe can edit and update the feedback.

 

[Joe725158]

I have just recovered my account it was compromised as I knew steam reset me back and I have activated steam guard and all the other guards I will be editing my feed back now thank you Traveler for the link and the continued support I apologize for accusing you so much but in the end it's a risk we take using these services but thank you for your help.