EA account deleted 4 days after purchase.

[HellaWolf]

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Information
######################
Purchase Date: Wednesday 11th November 2020
Date the problem began: 15th November 2020
Method of Contact Used (chat progam): We used epicnpc chat.
Instant Messenger username of the person you're accusing: ffsdoomwastaken

Your Instant Messenger ID: HellaWolf

Other information:


DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/pc-sellin-fifa-21-4-5-mln-tradable-squad.1777548/
Approximate value of property: $213 usd
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? #29405

What is the dispute about? I received the account just fine and all was as described. Working for a few days but then all of a sudden couldn't log in. I never purchased anything illegal for the account like coins or anything like that and no cheating. So I was surprised when I contacted EA and they said that the email I was trying to reset didn't exist on their system. Okay I thought no worries I'll keep trying. No luck at all. From the advice of the middleman from the deal I am opening this dispute. The middleman has informed me that this problem I am having is because the original owner of the account has reclaimed the account.

Other details / notes: After extensive chatting with EA support no luck at all. The seller has always been mostly cooperative.


Proof
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You MUST provide proof or your claim will not be valid!

Chat Log Screenshots (make sure username is visible, not display username):
Payment Screenshots (make sure the accused email is visible):
Other proof:


Account Recalls
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Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.

Did the seller say he's the original owner? (provide proof) The seller did not say he was the original owner as he purchased the account on this site. - https://www.epicnpc.com/threads/pc-...-with-fifa-21-4-5-mln-tradable-squad.1772518/
What account information did the seller provide you at the time of sale? (ID, SQA, etc) Not much information was provided. The middleman gave me the details and then I logged in and changed the password etc..
How long did you have the account before it was recalled? 4 days.
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

Hi. I sold this account to HellaWolf, even CarlosFrost tried to help him out. I do not know why I would be accussed of scamming since I do not know what exactly happened with the account. I asked him if he bought any coins since that would flag the account and EA might ban/delete it and he said no. Also we found out the account is linked to some tetsu0jin PSN ID or something. Carlos was the original owner of this account, I also contacted him in order to help HellaWolf out but he also didnt manage to solve something. So I am confused with all this situation and I really hope HellaWolf can get the account back.

 

[Angel]

@ffsdoomwastaken who is the original account owner

 

[ARMIK]

The email doesn't exist for a very similar reason. It has been changed. EA doesn't delete accounts AFAIK.
99% this account has been recovered by the original owner, and the original owner should be able to assist the buyer to get it back.

The account still exists, i tried to 'forgot password' thing and it said password reset link has been sent. This account isn't deleted as i stated multiple times to the buyer in private conversation. It's recovered.

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

@Angel it is @Carlos Frost . Carlos already told me he is was trying to help HellaWolf for 2 hours now. I mean he is the original owner he has more "power" than me concerning the account so I do not see why I am being accussed for anything. For all I know, I bought an account from Carlos then sold it to HellaWolf because I wanted to get back to wow classic so I needed that money then HellaWolf says EA told him the account has been removed from his email. so I dont know what to say.

 

[Angel]

@Carlos Frost are you going to help us here?

 

[ARMIK]

@Angel it is @Carlos Frost . Carlos already told me he is was trying to help HellaWolf for 2 hours now. I mean he is the original owner he has more "power" than me concerning the account so I do not see why I am being accussed for anything. For all I know, I bought an account from Carlos then sold it to HellaWolf because I wanted to get back to wow classic so I needed that money then HellaWolf says EA told him the account has been removed from his email. so I dont know what to say.

According to our rules you're responsible for what you sell. No matter if you're original owner or not. You received the money for this account.
It will be good if Carlos can help recover it, if they cant - they will be asked to refund you the money you paid for the account and you will be asked to refund the buyer.

In case where any of you guys rejects to help/resolve the issue - you will be banned. Those are the forum rules.

 

[Carlos Frost]

i am here

 

[HellaWolf]

I would just like to add that the seller was extremely helpful throughout the whole process. Even now I believe he is working to remedy the issue.

 

[Carlos Frost]

@ARMIK, i sold this account to ffsdoomwastaken with middleman @useeds, he took my account and changed absolutelly all information, then he gave it to ffsdoomwastaken. Deal was clear, i dont have access to origin account anymore

 

[HellaWolf]

Also regaining the account would be my preference I wouldn't like to see anyone banned if that can be avoided.

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

According to our rules you're responsible for what you sell. No matter if you're original owner or not. You received the money for this account.
It will be good if Carlos can help recover it, if they cant - they will be asked to refund you the money you paid for the account and you will be asked to refund the buyer.

In case where any of you guys rejects to help/resolve the issue - you will be banned. Those are the forum rules.

Well I do hope the account gets recovered and HellaWolf takes it back.Dont know what else to say really. As far as I know me and Carlos was trying whole day to help him out to recover it.

 

[HellaWolf]

Well I do hope the account gets recovered and HellaWolf takes it back.Dont know what else to say really. As far as I know me and Carlos was trying whole day to help him out to recover it.

I can confirm both other parties have been trying to help me regain access to the account.

 

[useeds]

since Carlos is the OO, he should be able to recover it.

If he bought it from someone else, then Carlos will deal with that with the OO and if they are unable to recover the account, Carlos should refund the buyer.

 

[Carlos Frost]

He wrote me and asked to help. He said, that he call to EA support and they told him to recover throw PSN, but PSN also changed, it is not mine and i can proof that. I thought it was another error from ea, or seller didnt change email after middleman. I also asked @useeds to help in trade chat. He answered, ffsdoomwastaken not. Thats all i can tell you

 

[Carlos Frost]

since Carlos is the OO, he should be able to recover it.

If he bought it from someone else, then Carlos will deal with that with the OO and if they are unable to recover the account, Carlos should refund the buyer.

lol WTF? You took from me account and changed all information, i dont have access to it.

 

[Carlos Frost]

I didnt know email, didnt know phone, PSN also changed another, I had no chance to recover it, absolutelly

 

[Carlos Frost]

one of my friends is also moderator and seller here, on epicnpc. He can prove, that i am honest seller, selling for 3 years

 

[Carlos Frost]

If both middleman made their job well, and changed all information in account to transfer it to buyer, i have only one teory - HellaWolf still have access to account and want to return his money. I have no idea, how anyone can recover acc after ALL INFO CHANGED.

 

[Carlos Frost]

• HellaWolf Today at 6:42 PM
  • Hi man, I bought an account from someone you sold the account to. It was a FIFA account you sold to ffsdoomwastaken. Basically it stopped allowing the login. Never cheated or bought coins or anything weird. So I was talking to the EA support and they said they sent a verification code to the email associated with the PSN ID for the account tetsu0jin. Could you help me please!?!
    
• 
  Carlos Frost Today at 6:44 PM
  • Hi
    PSN?
    
    
  • I sold account of origin
    
• H
  HellaWolf Today at 6:44 PM
  • Yeah there was a PSN ID linked to the origin account.
    
    
  • Yeah I know. I was using the account for like 4 days on PC.
    
    
  • But the email no longer works and EA support asked was there a PSN account attached to the origin account.
    
    
  • They sent a verification code to the email of the PSN ID
    
• 
  Carlos Frost Today at 6:47 PM
  • I didnt received any codes to my email connected with PSN
    
    
  • tetsu0jin is not my ID
    
• H
  HellaWolf Today at 6:47 PM
  • Oh I see.
    
    
  • How weird.
    
• 
  Carlos Frost Today at 6:48 PM
  • so what was problem? you got ban? or just cant login?
    
• H
  HellaWolf Today at 6:50 PM
  • just can't login
    
    
  • not banned
    
• 
  Carlos Frost Today at 6:50 PM
  • hmmmmm..... we should find the owner of tetsu0jin account
    
    
  • you bought it with middle man?
    
• H
  HellaWolf Today at 6:53 PM
  • that's right yeah
    
• 
  Carlos Frost Today at 6:54 PM
  • i think tetsu0jin is PSN of seller or middleman
    
• H
  HellaWolf Today at 6:55 PM
  • okay how do we find out?
    
• 
  Carlos Frost Today at 6:55 PM
  • i wrote to seller. you should write to middleman
    
• H
  HellaWolf Today at 6:59 PM
  • okay I wrote to him earlier but no reply yet.
    
    
  • Basically I want to avoid opening a dispute if possible.
    
    
  • Thanks for your help man. I have been sad today because of that.
    
• 
  Carlos Frost Today at 7:04 PM
  • no problem
    no, it is not psn id of seller. it is one of middleman
    
    
  • my middleman answerd me. it is not his psn id too
    
• H
  HellaWolf Today at 7:12 PM
  • oh weird.
    
    
  • so you spoke to ffsdoomwastaken is he the middleman?
    
• 
  Carlos Frost Today at 7:14 PM
  • no, when we made a deal our middleman was useeds, he just anwered me, that he doesnt know this psn id
    
• H
  HellaWolf Today at 7:20 PM
  • hmmm
    
    
  • so weird man. so whose psn ID is it?
    
• 
  Carlos Frost Today at 7:24 PM
  • I dont know
    
    
  • 
    
    
    
  • that is my PSN id
    not tetsu0jin
    
    
  • can you restore password with email? without EA support
    
• H
  HellaWolf Today at 7:41 PM
  • ea support is closed...
    
    
  • I'll try it tomorrow I guess when they reopen
    
    
  • hopefully it works.
    
    
  • Thanks for your help I'll update you once I try tomorrow.
    
    
  • I tried restoring the password but I don't receive anything that's why I contacted them. Maybe if we had the correct email we wouldn't need EA support. I don't know whose email that would be though. I know it's not mine because of what happened today.
    
• 
  Carlos Frost Today at 7:51 PM
  • moment
    middlemen gave you email and password from account. you changed it?
    
• H
  HellaWolf Today at 7:52 PM
  • that's correct
    
• 
  Carlos Frost Today at 7:53 PM
  • and you dont recive verification code on new email, that you changed, correct?
    
    
  • you use Gmail?
    
• H
  HellaWolf Today at 7:55 PM
  • yes both correct
    
• 
  Carlos Frost Today at 7:56 PM
  • try to restore password again and check all inboxes. first time email from EA dropped to promoactions
    
• H
  HellaWolf Today at 7:56 PM
  • yeah I will try again
    
    
  • should I try and reset through the desktop app or the website?
    
• 
  Carlos Frost Today at 7:57 PM
  • origin on pc i think
    
    
  • and check all boxes: spam, promoctions, etc
    
• H
  HellaWolf Today at 8:01 PM
  • No I checked everything. Same as before I checked everything. Still nothing.
    
    
  • okay man I tried with your psn username
    
    
  • it said it sent something
    
• 
  Carlos Frost Today at 8:18 PM
  • still nothing
    
• H
  HellaWolf Today at 8:19 PM
  • I just did it a minute ago. Maybe it will show up soon.
    
    
  • still nothing?
    
• 
  Carlos Frost Today at 8:23 PM
  • nope
    
• H
  HellaWolf Today at 8:25 PM
  • ah man
    
    
  • I was really happy with the account it's so weird that it would suddenly stop working.
    
• 
  Carlos Frost Today at 8:38 PM
  • try in origin carlosfrost77
    
    
  • it was my id , but i think it was changed
    
• H
  HellaWolf Today at 8:49 PM
  • Okay just tried it.
    
• 
  Carlos Frost Today at 8:55 PM
  • check your mail? nothing?
    
• H
  HellaWolf Today at 8:58 PM
  • nothing.
    
• 
  Carlos Frost Today at 8:58 PM
  • i dont know man... dont understend how it can be
    
• H
  HellaWolf Today at 8:59 PM
  • yeah man same here
    
    
  • I've been trying to fix it all day.
    
    
  • I'm worried cause the account wasn't cheap and now I don't have anything to show for it. I can't even play.

 

[Carlos Frost]

That is our conversation, as you see i tried to help.

 

[useeds]

you are still responsible for accounts that you are selling, no account can be secured 100%.

if the account was recalled you will be liable for it.

you settle it with the OO, seems like you are not the original owner

if you are, then it will be easy for you to recover the account, just show them valid proof that you are the OO and support will help you

 

[Carlos Frost]

What proofs? I cant even understand what are you talking about. I allways was a honest seller, i sold account, i dont have access to it.

 

[Carlos Frost]

you are still responsible for accounts that you are selling, no account can be secured 100%.

if the account was recalled you will be liable for it.

you settle it with the OO, seems like you are not the original owner

if you are, then it will be easy for you to recover the account, just show them valid proof that you are the OO and support will help you

I wrote you today and asked to check email if there any mail from EA, because i wanted to help him. You really think if I had the opportunity to restore my account, I would ask you about it ? please, think carefully

 

[Carlos Frost]

Ahahah, i think i find scammer)
Like Sherlock Holmes.
So, lets from the beginning. When we were making deal with @useeds as middleman, i said to ffsdoomwastaken that i have PSN account linked, and dont know how to remove it, bcz there is no button.

Today, HellaWolf wrote me and said, that he contacted with EA support, and support told him origin account linked to PSN with PSN ID - tetsu0jin (my PSN - carlosfrost1)

They told him, that they send verification code to email connected with this PSN, so i asked ffsdoomwastaken if he knows tetsu0jin PSN account and answer was

And now the most interesting thing. I found tetsu0jin account https://my.playstation.com/profile/tetsu0jin and lookat languahes. Greek and English, and in our conversation only ONE man from Greece!!!

No need to thanks. @HellaWolf. Your seller 99% is scammer.

 

[Carlos Frost]

@useeds, @Angel , @ARMIK check info

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

I dont think that this is proof because this "tetsu0jin" guy has Greek language that it is me...........
ill pay you 200$ if you have valid proof that this "tetsu0jin" account is of my own.

 

[Carlos Frost]

Dont tell me it is an accident, and account stollen by another man from Greece.
In PSN the language is set automatically depending on the country. Only additional languages can be added manually

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

Also I cant see the link you provided Carlos Frost, it says login to PlayStation and I do not have a PSN ID...

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

Dont tell me it is an accident, and account stollen by another man from Greece.
In PSN the language is set automatically depending on the country. Only additional languages can be added manually

Say whatever you want but that is not me. Can we get to the original solution for all this where you as an original owner could retrieve your account and stop blaming me without any VALID proof? and YES there might be a possibility someone from Greece hacked some FIFA account. but I dont even know how to hack.

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

The way I see it from my PoV is
A) Somehow wolf got hacked by someone and lost his account (me and carlos werent even sure at first of this we first thought he wants to get refunded by transfering his account to some other account?)
B) Carlos did try to retrieve the account or he didnt even bother with it , I do not know but in the end nothing he can do about it so he decided to frame me showing a link to a "tetsu0jin" profile that is from Greece and all of a sudden that makes me the owner of that tetsu0jin account because it has greek as language? big brains there.

 

[Carlos Frost]

ill pay you 200$ if you have valid proof that this "tetsu0jin" account is of my own.

man i dont have "proofs" that it is your account. I have proof, that this PSN id belongs to someone from Greece. And i dont believe that it is an accident. Thats all
Moderators will figure it out.

@HellaWolf I know you tomorrow will call EA support again. please ask them, if there is any chance to restore account that was stolen? May be some proofs and else. Ok? I am sure there answer will be - no. But if there any chance to restore it - i will try to help.

 

[HellaWolf]

I can try and call them again but I fear the answer will be the same as today. Even after speaking to both of you I wasn't able to convince them it was my account and get the password reset.

 

[Carlos Frost]

I can try and call them again but I fear the answer will be the same as today. Even after speaking to both of you I wasn't able to convince them it was my account and get the password reset.

they asked any proofs from you?

 

[HellaWolf]

they asked any proofs from you?

Yes they are written in my original dispute post.

 

[Carlos Frost]

Yes they are written in my original dispute post.

no, you didnt understand. EA support asked proofs? If yes - what proofs/
In dispute post proofs for moderators.

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

no, you didnt understand. EA support asked proofs? If yes - what proofs/
In dispute post proofs for moderators.

They asked him this IP address: IPv4 type public address from https://whatismyipaddress.com/ Last 4 digits of credit card: Date of birth: Billing address: Phone number: Two purchases on account and purchase dates (month/year):[Only EA games that you have played online except free to play game like Apex Legends]
The email I used was my work email so I deleted any sort of EA receipts I received from my folder even the bin, so I couldnt provide the codes I used altho I did buy the full game on the account after I got it and also bought some FIFA points with my paypal or credit card account not really sure which of the two i used then. Maybe you used some codes to purchase something like packs and you can provide him this?

 

[HellaWolf]

This is what they asked for.

 

[ffsdoomwastaken]

Banned - Previously Banned - Darknessx

@HellaWolf

 

[HellaWolf]

I would also like to add that the tetsu0jin username is one I remember changing when I got the account. I remembered it out of desperation when talking to the EA support agent.

 

[Colak4os]

I dont think that this is proof because this "tetsu0jin" guy has Greek language that it is me...........
ill pay you 200$ if you have valid proof that this "tetsu0jin" account is of my own.

I'll dm you my paypal: https://www.liquiddota.com/forum/games/412704-fifa-thread-pc-xbox-playstation?page=7

 

[Angel]

I am going to close this until i find time to review tomorrow

 

[Angel]

tetsu0jin belongs to @ffsdoomwastaken he was previously banned for a scam

Scammer info

[email protected]
[email protected]
[email protected]
[email protected]

@HellaWolf you are free to dispute your payment against the scammer. Good luck