Dispute on Neutral rating

[PhalanxID]

someone who just made an acc 30 october just gave me a neutral rating,i have never deal with him or anything.

https://imgur.com/a/GloQL

https://imgur.com/a/tkQ0r


i have been honest with my business here, so i hope i can get the false neutral rating remove. thank you

 

[doomedtofail]

another user that cannot figure out the feedback does not mean message.