Country change

[Adeline333]

Hi! Actually I'm from Kazakhstan. I don't quite remember if Kazakhstan was in the list of countries when I created this account. Maybe it wasn’t there and that’s why I put Russia as my country. But now due to the war stuff i want to change it to my actual place of residence

 

[EpicNPC]

We use the phone number to determine the country flag. Since they both use +7 as the country code, we use Russia for both.

We're making an update in the near future and can then adjust the country to the correct one in cases where multiple countries have the same code.

For now, I've manually updated it.

 

[Adeline333]

We use the phone number to determine the country flag. Since they both use +7 as the country code, we use Russia for both.

We're making an update in the near future and can then adjust the country to the correct one in cases where multiple countries have the same code.

For now, I've manually updated it.

Thank you very much

 

[ExpCarry]

I have a similar problem. My country is Ukraine and this account is already several years old, I also want to change the country. It is not pleasant to see this "flag" at profile page. I completed ID verification, sent a photo of the document, but it did not change the country

 

[EpicNPC]

Please open a support ticket
https://www.epicnpc.com/misc/contact

+7 is Russia, so we can't change it to Ukraine which is +380.

I understand some people on the eastern border use +7, but we don't make that distinguishment, it will display Russia in those cases, sorry.