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Dear EpicNPC Staff,
We are reaching out regarding a recent complaint filed by one of our customers, N0where - Vruihi#1566 (in Discord) , about a service transaction with Vendorlol. We believe it's essential to provide a comprehensive context to ensure that the situation is understood accurately.
Exactly 2+ months after the order was fulfilled, the person claimed that his account was banned and that we were responsible for this.
I must point out that there are many factors that can cause a ban within 2 months. Even shopping from another market can cause this.
And let's also point out that if Riot suspects an account, it is not a company that does research on that account for 7 months and then permanently bans the account.
In order for such a ban to occur, the person must be reported to Riot via a ticket by someone else. Why should we complain about our own customers?
In light of the above, we kindly request a fair and thorough examination of the situation. We strive for transparency and have always prioritized the safety and satisfaction of our customers. External factors, like game updates which were beyond our grasp, affected the delivery speed, but the integrity of our service has always remained uncompromised.
We hope our detailed explanation provides clarity on the matter. Should you require any further documentation or clarification, please do not hesitate to get in touch.
Warm regards,
Vendorlol
We are reaching out regarding a recent complaint filed by one of our customers, N0where - Vruihi#1566 (in Discord) , about a service transaction with Vendorlol. We believe it's essential to provide a comprehensive context to ensure that the situation is understood accurately.
- Delivery Process: The customer placed an order with a quantity that necessitated staggered deliveries due to game-related restrictions. Consequently, we were only able to dispatch a maximum of 10 items per day. This approach is in line with the game's rules and is a preventive measure to ensure the safety of all involved.
- Delivery Duration: Our service did experience intermittent downtimes due to significant updates, which were unforeseen and beyond our control. This affected our entire customer base, causing delays. We endeavored to complete the said order within the stipulated timeframe and finalized the delivery within 130 days.
- Ban Allegation: The customer has raised concerns about a ban on their account, allegedly due to our service. We'd like to stress that our company has been operational in this sector for over three years. During this time, we have not had any cases of customers facing bans due to the services we provided. Additionally, for clarity, all accounts used to facilitate our service belong exclusively to our company, and there have been no instances of compromised accounts.
Exactly 2+ months after the order was fulfilled, the person claimed that his account was banned and that we were responsible for this.
I must point out that there are many factors that can cause a ban within 2 months. Even shopping from another market can cause this.
And let's also point out that if Riot suspects an account, it is not a company that does research on that account for 7 months and then permanently bans the account.
In order for such a ban to occur, the person must be reported to Riot via a ticket by someone else. Why should we complain about our own customers?
In light of the above, we kindly request a fair and thorough examination of the situation. We strive for transparency and have always prioritized the safety and satisfaction of our customers. External factors, like game updates which were beyond our grasp, affected the delivery speed, but the integrity of our service has always remained uncompromised.
We hope our detailed explanation provides clarity on the matter. Should you require any further documentation or clarification, please do not hesitate to get in touch.
Warm regards,
Vendorlol
