[BUG] Stopped receiving any notifications on Watched Thread

[Tony and Friends]

for me its only with this thread - https://www.epicnpc.com/threads/gam...d-every-wednesday.588322/page-22#post-9342829

to fix an issue i need Unwatch it and Watch again

as you can see last email update about this thread was 8 days ago
after that there was many new posts and i did not receive notification for them
not in email, not in alert on the site

 

[EpicNPC]

I did a test and posted in that thread. I was able to see that you did receive the alert on Epicnpc, but I can't check if you receive the email or other notifications.

How long does it work for before you need to reset the watch setting?

 

[Tony and Friends]

I did a test and posted in that thread. I was able to see that you did receive the alert on Epicnpc, but I can't check if you receive the email or other notifications.

How long does it work for before you need to reset the watch setting?

i received email now
i sub to thread at October 31, so 12-13 days it worked and then stopped

i think today it started working again because i created this topic (and subscribed to it automatically)
so with new Watched thread it kind of refresh that old thread too and started to send notifications again. Will see when it will stop this time

i will not create any new topics or sub to any new topics

 

[EpicNPC]

That's one of the most popular threads to watch, the only possibility I can see is that there's too many notifications that need to be sent out, so not everyone is getting it. We're going to investigate that possibility and if we see an issue, we'll make a fix. This item has been added to our dev list.

 

[Tony and Friends]

That's one of the most popular threads to watch, the only possibility I can see is that there's too many notifications that need to be sent out, so no everyone is getting it. We're going to investigate that possibility and if we see an issue, we'll make a fix. This item has been added to our dev list.

understandable, because its the most important topic for sellers on this site, missing announcement about new game section can be a result of missing sticky spot, and that will be a result of potential big money loss

i will report later when i will stop receiving notifications again, will see this time

 

[EpicNPC]

We made a settings adjustment. We were sending notifications to members up to 180 days of in-activity. I think that's way too long. I change that to 60 days instead, so less notifications should be sent and hopefully that will resolve the issue.

Let me know if they stop again.

 

[Tony and Friends]

We made a settings adjustment. We were sending notifications to members up to 180 days of in-activity. I think that's way too long. I change that to 60 days instead, so less notifications should be sent and hopefully that will resolve the issue.

Let me know if they stop again.

i did not receive any notifications about last 5 posts in that topic...

this was the latest

 

[EpicNPC]

I can confirm. We'll have to investigate further.

 

[Tony and Friends]

I can confirm. We'll have to investigate further.

UPD, last 4 posts did not notified

 

[Tony and Friends]

I can confirm. We'll have to investigate further.

let me know when you fix it or if you need more tests from me

right now notifications again not working

 

[EpicNPC]

We took a quick look, but were unable to spot anything obvious. There's a bunch of higher priority updates that have to be completed first, then we will come back to this. Probably not until Jan, sorry.

 

[Tony and Friends]

We took a quick look, but were unable to spot anything obvious. There's a bunch of higher priority updates that have to be completed first, then we will come back to this. Probably not until Jan, sorry.

just an update, i stopped receiving notification from that topic again from Dec 19, Angelo06300 post

 

[EpicNPC]

What type of notification?

 

[Tony and Friends]

What type of notification?

both mail and push on the site

 

[EpicNPC]

this only affects watched threads or other other types of alerts as well?

 

[Tony and Friends]

this only affects watched threads or other other types of alerts as well?

only one watched thread from the first post

 

[EpicNPC]

What's the URL to this watched thread?

 

[Tony and Friends]

What's the URL to this watched thread?

same as in first post of this topic
here

https://www.epicnpc.com/threads/gam...d-every-wednesday.588322/page-22#post-9342829

game request topic

 

[EpicNPC]

This item is still on our to-do list. We should be getting to it soon, a few weeks.

 

[EpicNPC]

To prevent flooding the system will not send a alert for every new reply.

If you're checking the thread on your own, the system assumes it doesn't need to send you any alerts. The Watch list will only send an alert if you have not viewed the thread in 24+ hours.

Once thing we noticed is that it will never send an alert for the next new reply after you viewed the thread.

For example:
Bob has a thread on his watch list.
Bob checks the thread. Joe is the last reply.
2 days later Mark replies - no alert is sent to Bob because it's the next new reply.
If there's another reply after Mark, then Bob will receive an alert.

We made an update to remove this skip for the next reply. We also changed the timer from 24 hrs to 1 hour so more alerts are send.

 

[Tony and Friends]

To prevent flooding the system will not send a alert for every new reply.

If you're checking the thread on your own, the system assumes it doesn't need to send you any alerts. The Watch list will only send an alert if you have not viewed the thread in 24+ hours.

Once thing we noticed is that it will never send an alert for the next new reply after you viewed the thread.

For example:
Bob has a thread on his watch list.
Bob checks the thread. Joe is the last reply.
2 days later Mark replies - no alert is sent to Bob because it's the next new reply.
If there's another reply after Mark, then Bob will receive an alert.

We made an update to remove this skip for the next reply. We also changed the timer from 24 hrs to 1 hour so more alerts are send.

last notification i received from that topic was january 29

so 2 weeks without ANY notifications
and only that topic is bugged for me

it is now fixed, from this day?
ok i will test

 

[EpicNPC]

The fix will be live within the hour.

If you're visiting the thread once in a while, yes, it's possible. Each time you visit you're resetting the 24 hrs timer and skip function which stops the alerts from being sent.