bought credits but still dont have them

[Gis4ever]

hey i bought credits but still dont have my credits ^_^

 

[Playboi]

Have you checked your wallet?

What does it show?

 

[Gis4ever]

62

 

[Gis4ever]

i bought 6$ worth

 

[Gis4ever]

Still hasn't gotten my credit, can i get some help please

 

[EpicNPC]

There's no payment recorded to your account. Most likely it was declined. If you can provide the last 4 digits, I can look it up.

 

[Gis4ever]

There's no payment recorded to your account. Most likely it was declined. If you can provide the last 4 digits, I can look it up.

it wasnt declined it was charged. 4956 it was two $3 payments.

 

[EpicNPC]

I see them now. Both were under review and have now been declined due to payment information mismatch. Your account was also disabled due for the same reason.

If you can't reopen it on your own using the 'account recovery' options you can open a support ticket here.
https://www.epicnpc.com/misc/contact

 

[Gis4ever]

All fixed, do i get the credits back or its a goner

 

[EpicNPC]

They were both declined. Declined payments should appear back on your balance within 24 hrs, so you should see it by now.