Banned account after purchase

[OkanaganIcefloof]

I purchased a bdo account from seller @Ashmedai on October 3rd. It was banned today, on Nov. 3rd by the use of 3rd party program.
Since I did not use any of them personally, I suspect the former owner of this account made such stuff that caused the ban.
Seller Ashmeidai told me he did not hack either, however based on his account history, he had ordered a silver boost service on Epicnpc, which might be what caused the ban.
I will wait for future response from seller.

 

[OkanaganIcefloof]

I placed the order with MM@Angel

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

Hello, I am here to reply to this dispute. It is true that I did use a pilot service on Epicnpc, and it is also true that the current owner uses the same service as I did before. When the account was mine, I got no ban or warning from the Kakao, nor Black Desert GM Team. However, under the new owner's hands, I have absolutely no power to do anything since he bought it from me with the middleman already. Also, he mentioned the account was banned from 3rd Party Application using. According to the Term of Services of Black Desert Online, using a pilot is Real Money Trading (RMT) not 3rd party application to gain an unfair advantage. And I am here with my oath that I never used any 3rd party application such as Macro, Bot, etc., before.

 

[OkanaganIcefloof]

Hi, I can also guarantee that I did not use any 3rd party application while playing the game. I am fully aware that the use of 3rd party application will lead to a ban, and there is no reason for me to buy the account and risk it to get banned.
There is also what Kakao do to ban players. They don't ban them immediately after finding out what they do. The ban could be delayed for months. Maybe you did not use any 3rd party programs but the former owner of the account did, since u said u r the 3rd owner of the account.
Even RMT is also putting the account under the risk of ban, and you shouldn't sell a account that have a risk of being banned.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

Moreover, the account was bought for more than a month. They didn't ban the account like right after the purchase. I also see that you use the same pilot service as I used before too. There is no proof that the account got banned because of using the pilot service when the account was under my control.

 

[OkanaganIcefloof]

But you sold an account and has high risk of getting banned in advance, and you sold it because you know it might get banned in the future.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

If the former owner of the account before me used the bot, I wouldn't know as well. I bought it from my guildmate, there was nothing happened. If I didn't know the former owner used any kind of 3rd party app, then how could I do like you said "Even RMT is also putting the account under the risk of ban, and you shouldn't sell a account that have a risk of being banned."

 

[OkanaganIcefloof]

In that case, based on what MM Angel said, you will be responsible for the act did by previous owner of the account. You have only played for 2-3 months after purchasing the account and it could be very possible if they did something to this account

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

"But you sold an account and has high risk of getting banned in advance, and you sold it because you know it might get banned in the future." To defend myself, I sold the account because I transfered to SEA server to play with my friend, not like you said I sell it in advance because I know it will get banned. Moreover, everyone on EpicNPC know that selling and buying account will have a ban risk since it is placed as RMT. Thus, if without using 3rd party or pilot, we still have a high ban risk from buying account.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

Without my knowledge on what they did, how could it be my responsibility? When I first bought the account, I knew nothing. How could an innocent person know nothing be guilty for what he/she did not do nor know? There is no law or policy in the United States, or any country in the world that would have a punishment for an innocent person who did not do or know.

 

[OkanaganIcefloof]

If the account is banned because of RMT or account trade, then it won't be a issue for you.
But the banned reason is for using 3rd party program, and it's vey likely to happen before I got the account. As the last owner and the buyer of the order, there is no reason for me to buy the account to get it banned.
You might have no idea of what the previous owner did to this account, but as the last seller of the account, you will be responsible for the ban issue for this order.
If you think the previous owner violated the ToS to get the account banned, you can also ask him compensation

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

Also, I did not place an order on Oct 3rd. The pilot service contacted me to write them a review. Also, how could you accuse me of using the pilot service on Oct 3rd when I sold the account to you already? Even if I use the pilot service, it would be on a different account, maybe on different servers too. Here is proof that the pilot messaged me to give them a review of my order in the past.

 

[Angel]

@Ashmedai how long you did own this account before you sold him to @AdderyZ

@AdderyZ can you please post an image where it clearly showed why the account is banned.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

We don't have proof or any knowledge that the former owner before me used 3rd party app, or the pilot that you and me both hire used the 3rd party app.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

Hi Angel, I owned it from the beginning of July before I sold it to him.

 

[OkanaganIcefloof]

 

[OkanaganIcefloof]

I sent tickets to ask them for the specific act that make the account ban but they r not respond anything related.
I trust what Ash said and I hate to see this happen too.
But it's very likely that the previous owner have used 3rd party program.

 

[OkanaganIcefloof]

This is the first notice I got in the email

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

I just messaged the pilot and asked if they used any 3rd party app to grind. But we all know the whole pilot business won't reveal anything about what they do on our account. They probably will hide it and say no, they don't use any 3rd party to keep their business going. I suggest the EpicNPC admins and moderator look into the pilot service as well.

 

[OkanaganIcefloof]

I believe so too. So far we can give them sometime to respond. If they r using 3rd party program, I believe this account won’t be the only one that was banned. But there is still possibility that the previous owner caused the ban. Wait to see how MM will say.

 

[OkanaganIcefloof]

Another respond from the silver boost service.
If they did use any 3rd party program, my account won’t be the only one banned and so far they don’t report any other ban from their customers.
I still suspect it’s the previous owners, either the first or the second owner that had violate the ToU which caused the ban, or they used some other boosters that might used such programs.

 

[Angel]

@Ashmedai what is the date range when you have used a boosting service?

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

@Angel From August 5 to Sep20, I played without a pilot from the beginning of July when I first bought the account.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

Even if they did not or did use 3rd party, we still don't know if they are telling the truth though. Asking for the video record their grinding session is useless. They could record a normal grinding session and send to you then say it is normal. Do you know they grind continuously 24/7 non-stop? No normal people can grind nonstop...

 

[Angel]

The last ban wave for 3rd party software&RMT was September 23rd so we can eliminate booster fault for the account ban.
As we expecting a new ban wave about a month after the last one i could say that the ban reason was something that happened between September 23rd and November 3rd

@Ashmedai you have mentioned that the buyer used a boosting service also after he purchased account from you. Is that correct?

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

@Angel Yes, here is the picture of his review.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

When I used the pilot, they grind 15b in 2 weeks. However, in the buyer review, he said it's 15b in 5 days. That speed is insane. On the SEA server, I am playing right now, with 289 AP kutum, 10b in a week is impossible.

 

[Angel]

Can you post a conversation image where he said that?

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

@Angel Here you go, looking at the date the pilot update how many silver he grinded for me. It is slower than the review the buy gave. 15b in 5 days..impossible for a normal person.

 

[OkanaganIcefloof]

Sorry guys, I made a mistake on the speed of the boosters. My order is always completed in 7 days. I have chat history to proof too. I miscount the date because it started in weekends. And my order might be completed faster because I let them use loot scrolls.

 

[OkanaganIcefloof]

 

[OkanaganIcefloof]

It was about 6 days with loot scroll, and based on the booster, they have a team to do the grinding so they can switch people and grind 7/24

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

So there is a team under the main pilot's hand. We wouldn't know if any of the pilot in his team use 3rd party app or anything.

 

[OkanaganIcefloof]

Another respond from GM. I am trying all I can to ask for the detail of ban but all I get is auto-reply plus this one which did not help at all.
But the GM says this account has be investigated multiple time to be verified hacking and it really made me think it's something they did in long term. The previous owner really is suspicious in that case.

 

[OkanaganIcefloof]

The earlier respond post in the silver booster page was in June. So far I am the only one get banned. If my account get banned from the order I just placed, I am sure the hack they used would be detected easily and cause more ban. As a seller for a long term service, I don't think they will ruin their reputation by using 3rd program since no one buying their service will risk a ban. The violation of ToS is more likely to be done by a owner of the account.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

 

[OkanaganIcefloof]

RMT is other thing since my case it's 3rd party program. For people who got banned by RMT, they usually trade through other methods like transporting between guilds.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

Since you were his customer, and I asked him if he ever had any client got banned due to a 3rd party. He said he doesn't know anything. I am sure you talked to him about you got banned already. He knows and he is hiding it by only saying he only knows 1 guy got RMT banned not 3rd party. How could we trust his statement?
Moreover, the GM always responds such as to verify the account violates ToS multiple times. They don't give us a specific time period such as 1 year, 2 years, 3-5 months..etc. They only said that, and it would mean they could have reviewed the account multiple times a day or in a week.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

RMT is other thing since my case it's 3rd party program. For people who got banned by RMT, they usually trade through other methods like transporting between guilds.

No, RMT is real money trading. Everyone who got caught using a pilot, buy and sell account, or anything/ any services related to real money is RMT, not specifically buying silver through Guild Fund.

 

[OkanaganIcefloof]

Oh, He knows I bought the account from you. I asked him if my account is familiar and he recognized it and said "Oh it's death account!'

 

[OkanaganIcefloof]

This is the chat history from him. I trust both of you 100%

 

[OkanaganIcefloof]

Yes but my account get banned specifically saying 3rd party program.
If the boosters hacked and caused the ban, I am sure the other buyer would be crying under his post too.

 

[OkanaganIcefloof]

And since both of us messaged him at the same time he should know we r talking about the same account.

 

[Ashmedai]

Banned - https://www.epicnpc.com/threads/banned-account-after-purchase.1774125/page-3

Maybe the other buyer hasn't got caught yet. There is a pilot team and we don't know what pilot is assigned to what account. My point is if he assign an innocent pilot to other account, then other buyers are fine.

 

[OkanaganIcefloof]

This could be taken as a assumption. If I get caught within 10 days after the order I placed, any account used the service should not survive longer than a month, or survive thru the banwave. Hacks used in grinding could be easily detected and reported by anyone spoting.
In that case a direct video record of u hacking and reported to GM will even cause immediate ban if the GM port to you and witness the things going.
But none of the other buyer was caught hacking based on the reply below, and the speed of the order completion is fairly similar. It's hard to accuse them for hacking imo

 

[Angel]

Here is more or less clear what happened and why the account is banned. It seems that Pearl Abyss taking a bigger action with the fight against RMT and you were both reckless with using a booster and grinding a huge amount of silver in such a short time. There are even rumors on the BDO forum and in-world about how whole guilds are running with purchased accounts and developers will not keep their eyes closed without taking action to prevent this.

Before a take my final decision, i would like to see a conversation image between @AdderyZ and booster. It should not be a whole conversation just a part with time when the booster received the account to boost and time when you get the account back. Please make sure that the delivery time is clearly been visible on the image.

 

[OkanaganIcefloof]

Yes Angel, I will put my chat history with the booster here.
There is one thing I want to address tho. I’m not reckless to play on this account. I am scared to get banned ever since I bought this account. As I said I’m fully aware the risk of getting banned from RMT and using 3rd party program, I did not try using any booster other than this one on EpicNpc because first no ban history second the previous owner had several purchase and the account is fine. If u look at the date in the chat history, I reach out from the booster 2 days after I bought the account. But like he said he has other order running so mine wasn’t started until he was done with previous order, and have waited for about 8 days.

 

[OkanaganIcefloof]

Even though this place is not for mean for venting but I will still put down my thougts.......I’ve spend my past month playing on this account.....I love it so much that I played on it day and night. I’ve personalized it, change the family and characters’s name, changed the appearance, bought new costume, made new shai class and leveled up cooking to master 17 and gathering to Artisan 9.....l had so much plans and dreams in this game, yet it all get shattered by the morning of Nov 3rd when I try to log on and got told it’s permanently suspended. It really broke my heart during the past days.....
I hate the feeling of suspect and accuse people. I’m not saying either Ash or Pikaboo is scammer. I just think this account might have been played by the previous owner in a dangerous way that caused the ban. I’m nothing other than being a helpless buyer atm.

 

[Angel]

Summary

October 03. Ashmedai sold the account to AdderyZ
November 03. an account gets banned by using 3rd party software
They both used a booster for grinding a silver
Ashmedai from August 05. - September 20.
AdderyZ from October 17. - October 23.


The previous ban wave was September 23. and the last should start about a month later about the time when the account has been banned. [there is no official update about the last ban wave yet]

In my opinion, the loss should be split on 50% each as there is an equal chance that something could get wrong during the booster grind. After a refund has been issued you are free to open a dispute against the booster so we will investigate further.