Amazing experience
My experience with these guys was nothing but a pleasurable one.
I was pretty damn nervous at first since I've never used any services like this before. To the people on AIM I messaged constantly - thanks for your professionalism.
The first time I used their services was to buy a 30 minute session with a pro. I was not disappointed. Obviously I can't say who it was or anything, but my "coach" was a multiple rank 1 glad, and glad every season he didn't get rank 1 he was a glad. I learned more in our 30 minute session that I ever did by watching videos and streams, reading forums, etc. My coach was on time and easy to get in touch with, we even went over our 30 minute mark just a little but it wasn't a big deal. For me, this was a great first impression. If they've got people like that working for them then that's a company I'm willing to deal with.
My second experience with ArenaRating was purchasing honor gear. I wanted to play a new class this season, but who the hell likes grinding honor in fail BGs? No one...well except for their player that got me a full set of S10 vicious in about 48 hours (Note: On my BG, my faction loses the majority of BGs). The player was discreet, I had no issues getting in touch with him through arenarating staff. I can also confirm that it's all hand leveling. I hopped on a buddies account and watched my character queue/buy gear/etc.
What REALLY sealed the deal with me was their customer service. These guys have a freaking phone # you can call and talk to a person that speaks English! Their availability on AIM is excellent as well...you will be hard pressed to find a time where you cannot contact someone if needed.
Sorry if I sound like a big advertisement, but I just logged into a fully geared toon ready for this season. Wouldn't you be stoked too?
TLDR: Customer service = win, Lessons with a Pro = win, getting honor gear = win.
Conclusion? ArenaRatings.com = win