Accountwarehouse.com - bad experience

[jorjason]

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The so call warranty and security they provide was basically useless. The account I bought from was recalled within days. The account I bought was their top account at the time as they can’t provide a replacement of the same item level or a refund, but I was offered $600 towards another account.

I contacted the bank to get my money back as the product I bought wasn’t provided and they couldn’t provide a compensation of the same level.

 

[nethappyg4]

*removed*

 

[Accountwarehouse.com]

Every story has 2 sides. First off, why register 2 accounts just to reply to your own threads?

Your account was recalled as you originally stated but the part you conveniently forgot to mention was that you were offered $600 in store credit to compensate for the loss.

[h=3]Accountwarehouse.com [email protected][/h]	8/8/13		​
to ng

After review of the circumstances and contacting the original owner, I am offering you $600 store credit towards finding a new account. I apologize for the inconvenience.

Thanks,



James

Instead of taking the store credit, you put in a chargeback with your bank even though our warranty explicitly states that in the event of a recall you will be issued store credit for a new account. All this shows is that you are a scammer.

 

[Ryar]

every story has 2 sides. First off, why register 2 accounts just to reply to your own threads?

Your account was recalled as you originally stated but the part you conveniently forgot to mention was that you were offered $600 in store credit to compensate for the loss.



Instead of taking the store credit, you put in a chargeback with your bank even though our warranty explicitly states that in the event of a recall you will be issued store credit for a new account. All this shows is that you are a scammer.

you just took him to school! Gotta love dat location button.

 

[Sakura]

I see two completely different countries/continents.

I will not be removing this thread as it is the customer's review.

 

[jorjason]

To: [email protected]
Subject: Recalled by the owner
Date: Tue, 6 Aug 2013 13:23:11 +0800

Hello James,

I bought the account from you earlier, it was #US2607. I only changed the battle.net password to asdf12341. The account email was still under [email protected]. But the account info has been changed, I can't log in the account, I can't reset the password, it said "This e-mail/name combination does not exist."


There was the info given by you:

[INFO]

I am very mad, I played the account for two weeks and got taken back!! Your staff said you will fix it and reply in 24 hours. If I don't hear from you in 24 hours, I will call my bank to take my money back.


Thanks,
Jason


Date: Tue, 6 Aug 2013 06:00:21 -0500
Subject: Re: Recalled by the owner
From: [email protected]


I don't think you are giving me the whole story here as several emails from the inbox.com email are missing. The character is no longer on the server we gave it to you on, but there is no email from Blizzard showing a receipt for the server transfer. Why did you delete emails?

Date: Tue, 6 Aug 2013 19:10:12 +0800
Subject: Reply： Re: Recalled by the owner
To: [email protected]

I didnt delete any email the story is i didnt change anything and the account can not be log in .tell me what u gonna do

Date: Tue, 6 Aug 2013 06:19:50 -0500
Subject: Re: Reply： Re: Recalled by the owner
From: [email protected]

Did you do a server transfer? What was the last day that you played?

________________________________________
Date: Tue, 6 Aug 2013 06:34:00 -0500
Subject: Re: reply： Re: reply： Re: Recalled by the owner
From: [email protected]

Ok, I am contacting the original owner and seeing what is going on. The main character has been server transferred but judging from the alts there has been activity as recent as yesterday. Please allow up to 48 hours to get a response from them.

I paid over US$600 for an account of account warehouse and not only was it stolen back within 2 week, their so call customer service treated me like a thief/scammer the moment I contacted them for help. I was basically buying one of the most expensive account on the site and they still treated me with no respect and didn’t even bother to add thank/ best regard or whose the e-mail is from on e-mail response (unless you are telling me account warehouse is an one person company).

I would have already bought at least another 2 top class account from them if they had better customer service.

 

[Accountwarehouse.com]

Those emails you posted were simply us conducting an investigation in to what happened to your account. There was nothing rude/offensive sent to you. You conveniently deleted every email to hamper our investigation and did a chargeback even though you were fully aware of our refund and store credit policy. You my friend, are the scammer. This is the last reply I will be leaving on this thread.

 

[EpicNPC]

The seller is allowed to conduct an investigation on the account before issuing you a refund or providing compensation. That is not bad customer service, that is how things are done.

From the info I have seen and been told, jorjason was unable to prove the account was recalled and accountwarehouse was unable to recover the account.

jorjason when you buy an account from a seller and agree to their warranty, you must follow it. From the warranty on the site it states they will provide you with credit to buy another account of equal value. Since accountwarehouse was unable to recover the account, you were offered credit of equal value.

This was something you knew before you purchased the account. If accountwarehouse did not have an account you wanted right away, you could have waited a few weeks until he acquired an account you did like, but instead you disputed the payment to get a refund.

I do not see any evidence showing rude behavior towards you and as I mentioned before accountwarehouse is allowed to conduct an investigation when an account is claimed as recalled.

I will be editing this thread to reflect what info has been provided.

jorjason also don't wait 6 months from when the dispute happened to write a review. Im unable to properly investigate when there's a dispute in the facts.

 

[jorjason]

Hello EpicNPC,

So I have to accept unfair compensation? Is it the way how accountwarehouse.com doing business? Recall the account and ask their customers to pick a cheaper and ****tyy one? I have contacted my bank after they refused to offer any refund. This is what a normal person would do.



Jason

 

[nethappyg4]

admininistator epicnpc you do seem alittle bais on the customer service issue and would most likely remove my post.

I am not going to take side on this saying who is right or wrong. But as a cs profession who work at a 24 hours customer service center at one of Hong Kong biggest telephone company. The way the seller answer is plain rude and unprofessional if you look at it at a customer service point of view from I am seeing. I am not sure what the stardard is from where you are but if any of us in the company answer customer the way he did we would lose our job right away. I am not surprise the customer is mad. You can try get other customer service professional input as well.

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unless you are saying they are not a profession company then i dont see were i am wrong

 

[Salman]

Ouch, that sucks.