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Account was banned due to "cheating" GorgonGold

Dispute Type
Member Dispute

Fencek

Moderator
Super Moderator
72   0   0
Country
US/Canada
#1
Dispute Against
GorgonGold
Information
######################
Purchase Date: 4/5/2019
Date the problem begain: 4/10/2019
Method of Contact Used (chat progam): EpicNPC E-mail
Instant Messenger username of the person you're accusing: [not the display name, must be real username] N/A
Your Instant Messenger ID: N/A

Other information:


DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/kaladim-tle-accounts-power-levelling-troub-fury-available.1437720/
Approximate value of property: $XXX.XX USD 100.00
Was Trade Guardian used? No
If yes, what is the Trade Guardian ID? N/A

What is the dispute about? I purchased an account that was powerleveled. He did it in one day and handed it over to me. I played the account about 5 days. I received an e-mail on 4/10/2019 from the company stating the account was banned for "Cheating". I don't use and never used and cheating software. I contacted the seller and he replied to me asking a copy of the e-mail. I copied the e-mail and posted it on our e-mail chat. He then asked me if I ever used any cheats and I said no. Afterward, he has failed to reply to my e-mail messages. I caught him logging in here this morning. So, I do know he has received my e-mail messages and still have not replied. I am only asking for my refund.

Other details / notes:


Proof
######################
You MUST provide proof or your claim will not be valid!

Chat Log Screenshots (make sure username is visible, not display username): Admin can check my e-mail chat on this site with GorgonGold. Title of the chat is Banned.

Payment Screenshots (make sure the accused email is visible):
Other proof: E-mail from Daybreak Games.

Screenshot_2019-04-11 (2 unread) - cnecro yahoo com - Yahoo Mail(1).png




Account Recalls
######################
Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.

Did the seller say he's the original owner? (provide proof)
What account information did the seller provide you at the time of sale?
How long did you have the account before it was recalled?
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)


-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.

Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
 
ip hash: 5af68801bff9390f0b11f3
9   0   0
Warning: Dispute Opened
Country
Australia
Multiple Accounts
0
#4
Sorry for the late response

I have other accounts that were made before/alongside the one I sold to Fencek that are not banned. Other people I sold to are not banned. If this is sufficient I'll upload proof of other accounts, if not I'm not really sure what I could possibly provide.
 
ip hash: 7e5ec6458e4e4b40067a83

Fencek

Moderator
Super Moderator
72   0   0
Country
US/Canada
#5
Sorry for the late response

I have other accounts that were made before/alongside the one I sold to Fencek that are not banned. Other people I sold to are not banned. If this is sufficient I'll upload proof of other accounts, if not I'm not really sure what I could possibly provide.
I also have another account active that I personally leveled and it's not banned. You were the one that power leveled the character. I question the method, and your lack of timely response when i've asked you several times via e-mail chat.
 
ip hash: 5af68801bff9390f0b11f3
9   0   0
Warning: Dispute Opened
Country
Australia
Multiple Accounts
0
#7
As the email was changed and it is going to be played under fenceks IP I'd say he'd have to do it.

Perhaps something along the lines of say you allowed someone to access your account to powerlevel you in exchange for kronos(this is legal AFAIK). It's possible that the account was flagged for changing IP's and banned for that, though I've not had that happen with any others.
 
ip hash: 7e5ec6458e4e4b40067a83

Fencek

Moderator
Super Moderator
72   0   0
Country
US/Canada
#8
The original owner (GorgonGold) needs to e-mail support. DBG will see the different IPs and will ask personal questions about the account. Plus, the actual e-mail stated the issue was "cheating". I'm positive DBG does not actively search accounts for different IPs, but they have ban before if the account is caught (due to a support ticket). I am curious as to why the account was banned.
 
ip hash: 5af68801bff9390f0b11f3
9   0   0
Warning: Dispute Opened
Country
Australia
Multiple Accounts
0
#13
"After reviewing your case it appears the account in question was permanently terminated a direct violation of Daybreak Games Terms of Service. We do not disclose our findings in these cases as 3rd parties could use this information to better circumvent detection, however we are confident the account was not banned in error. We always regret when this type of action is necessary, and we wish you the best of luck in all your future endeavors.

https://www.daybreakgames.com/terms-of-service "
 
ip hash: 2d6241f3f51681f75e1d42

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