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Account terminated after recalled by seller or owner which both member on here

Not Recently Bumped
Country
Saudi Arabia
Multiple Accounts
0
Information
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Purchase Date: Oct 4, 2022
Date the problem began: Feb 3, 2023
Method of Contact Used (chat program): EpicNPC
Instant Messenger username of the person you're accusing: peachpp + NAGW2WhaleSeller
Your Instant Messenger ID: zeyad12

Other information: i've bn playing the account for 4 months. then the seller recall it and then the account got tirmenated. I buy the account from peachpp from this thread https://www.epicnpc.com/threads/hig...5k-value-40-legendaries-10-years-old.2328830/ which he bought the account from the original owner on this thread https://www.epicnpc.com/threads/top-2-na-wvw-blackgate-233k-value-acc.2300725/


DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/hig...5k-value-40-legendaries-10-years-old.2328830/
Approximate value of property: $950.00USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? The Integrity

What is the dispute about? the account got recalled and after contact guild wars 2 support game that was their response " This email is to notify you that account xxxxxx has been terminated.

This has occurred due to multiple persons contacting the support team and being able to provide the necessary account verification information to claim access to the account. Once an account has entered this stage, the account is no longer supportable because the account can no longer be secured. In short, the integrity of the account and its login information has been compromised beyond recovery.

Due to the depth of analysis prior to the account termination, no additional reviews or appeals will be considered.

Other details / notes:


Proof
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You MUST provide proof or your claim will not be valid!

Chat Log Screenshots (make sure username is visible, not display username):
1.png



2.png


3.png


Payment Screenshots (make sure the accused email is visible):

payment.png


Other proof:


Account Recalls
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Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.

Did the seller say he's the original owner? (provide proof) no
What account information did the seller provide you at the time of sale? (ID, SQA, etc) serial code + account name + password+ in game display name + Name used when creating the account + Birthday used when creating the account + Account creation date + account’s current home world
How long did you have the account before it was recalled? 4 months
If you have a support ticket about this recall, please post screenshots of it.
5.png


(you can use the HIDE tag so the images are not publicly available to everyone)


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If you are not involved, please do not post in the thread.

Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
 
as per the anet response that account no suppertable anymore. i think there is chance by who ever recall it to contact anet support again and inform them that he is hacked my pc and got the account information. mabye then they will return me the account and i will remove this dispute.
 
Hi there, I definitely didn't do anything.
It's been 4 months since I sold account. and I don't have right to access email also.

And I've created a chat group, The group members are me, buyer @zeyad12 and the original owner @NAGW2WhaleSeller . Since yesterday at 3:14 PM (GMT+7) until now @NAGW2WhaleSeller hasn't replied yet
 
hi, the access to account dosn't matter as long as you have the account secret information you and @NAGW2WhaleSeller. you can any time recall the account by the secret information you shared it with me. so either you or him recall the account and sadly you have no way to approve that it wasn't you or even him. the only way is once i got my account i paid 1k USD For back other wise you both accused
 
It's pretty unfair to me. that you will accuse and request a refund like this

Our trade, I made every process right including the use of Middleman Service.
I can send any proof that Moderator want.

and I still confirm the original words I am very confident that I am innocent. I have been trading on this website for more than 4 years. I wouldn't think anything bad. like self-destruction on this trading site.
 
it's pretty unfair to me as well. as i told you both of u have the account secret information, so one of you have done this move and caused the account locked permenatly.
you can open another dispute against the one who you bought the account from i dont care honeslty. i just care about my account that i paid 1k USD for
 
Refund 1k back to you and I got nothing.
I'm afraid I can't do that.

Now you're anxious, I'm no different.
Let the Moderator be the one who asks for more information to consider and make a decision is better.
 
reminder that was the support replay "due to multiple persons contacting the support team and being able to provide the necessary account verification information"

they saying multiple persons. which is can mean more than 2 person include the second seller!
 
Wait, Calm down.

Multiple person that meant more than one,
In this situation that including original owner and you who contacting to Anet support.

and now He's still no respond.
 
Dear Moderator,

Please asking for any proof you want, I think you have many experienced about these kind of dispute.
 
To be honest I think refund without doing anything wrong is a bit unfair.

In our trading, I do everything right. In the post, I also stated that I am not the original owner. and sent all information as post suggested.

Including this transaction has been completed for more than 4 months. Game account trading it's kinda lifetime guaranteed? Nobody knew during that time. Has the account been forwarded to anyone or not?

About dispute to original owner, Unfortunately I've sent money with F&F method and It's 6 months pass already, so paypal will not process this.
 
And Just for your information. Buyer already disputed me on paypal but the result is I'm won.
So in this case, The maximum that I can compensate the buyer is 10% of the price. If the buyer does not agree with this offer I have no other choice and accept the punishment that will come.
 
To be honest I think refund without doing anything wrong is a bit unfair.

In our trading, I do everything right. In the post, I also stated that I am not the original owner. and sent all information as post suggested.

Including this transaction has been completed for more than 4 months. Game account trading it's kinda lifetime guaranteed? Nobody knew during that time. Has the account been forwarded to anyone or not?

About dispute to original owner, Unfortunately I've sent money with F&F method and It's 6 months pass already, so paypal will not process this.
well. you have point im agreed with you. that the account could be passed forwrd to another buyer.
but the fact i have evidance i would shrae it if the moderator ask for to approve that it's me the only one who got the account. which is an email by me asked anet to change for the account to maine for once after i bought the account from you by 2 weeks. and the email still work and under my name. which i still use it if i try to login to the game before the "the account got locked for security reason" message appear.

regarding paypal the dispute still ongoing im contact with them again to open the dispute as they misunderstood. they are saying "the seller deliver the product to buyer" and yes that was correct but the problem came after it.
 
We have already come to the conclusion the account was recovered by the OO which is why they were banned.

SInce this is the case, you are responsible for what you sell. A 50% refund can be issued with a negative feedback, or a 100% refund can be issued and no negative.
 
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