Account banned/password changed

draybook · Feb 19, 2023

Information
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Purchase Date: Jan 26, 2023
Date the problem began: Feb 3, 2023
Method of Contact Used (chat program): PM through EpicNPC
Instant Messenger username of the person you're accusing: [not the display name, must be real username]
Your Instant Messenger ID:

Other information:

DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/high-end-steam-account.2420429/
Approximate value of property: $230.00 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? #72364
What is the dispute about?
The account was marked as banned about a week after I started playing it. I don't use any programs and I don't interact with other players. The Steam account itself had the password changed about 2 or 3 days later.

Other details / notes: I never changed the password for the Steam account because the email that it showed being linked to it wasn't the one that the seller said it was. It was [email protected] or something like that. The linked email to Steam is now something that starts with a K and it's nothing I have and it's not the same one given to me during the transaction.

Proof
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You MUST provide proof or your claim will not be valid!

Chat Log Screenshots (make sure username is visible, not display username):
Payment Screenshots (make sure the accused email is visible):
Other proof:

Account Recalls
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Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.

Did the seller say he's the original owner? (provide proof) Yes, it is in the posting and the chat.
What account information did the seller provide you at the time of sale? (ID, SQA, etc) Login, password for both the game account and Steam account.
How long did you have the account before it was recalled? Approximately 1 week. From Jan 26 until Feb 3, 2023.
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)

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If you are not involved, please do not post in the thread.

Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES

Now that I notice it, the account that is now linked to the Steam account is the same as what his Paypal account is. I now believe that he took back the Steam account and then took back the Wiz101 account using the ORIGINAL email which is the same as his Paypal account. He quit responding to me when I told him about the issues.

Angel · Feb 19, 2023

@Shikari

Shikari · Feb 19, 2023

This is a complete lie and just slander, I didn't just stop messaging, I said I'd look into but there is not much that I can do you have the information to change/ do anything with account, obviously you had to have done something because they would unbanned you if you were fine, I can't control people getting banned, also saying I took it back because my email is [email protected] and the steam is showing k just is purely stupid to assume, I don't know what proof epic wants but I can provide whatever

Shikari · Feb 19, 2023

He is saying I only provided the username and password for it but I gave email information to the middleman, was also told to change the steam email as told to by mm

draybook · Feb 20, 2023

They said that [email protected] is NOT the original email.

That is the email you gave me and you said you were the original owner.

Before when I tried to log in, it would say banned. Now it's going through but not to the email I had provided. That means it's unbanned and it just so happens that the Steam account matches up with the Paypal address you provided.

The TG also told oyu to change the Steam to [email protected] but you told me it was [email protected]. Now it's back to something that seems to match your Paypal address and the only ones who knew Steam was changed to epicnpc123 was you and the TG. Matter of fact, you acted like you didn't know what I was talking about with the Steam account address as shown here:

You also stopped responding even after I told you the Steam account had been changed.

I hate having to resort to this but I'm not doing without my money or the account. The clues here seem to point in one direction.

draybook · Feb 20, 2023

Adding this photo to show I emailed them from the [email protected] address that was told to me to be the original account address. That also odd as the gmail account seems to have been created the same day I bought the Wizard account but I hardly think that there was time to create and gear 2 160s and a 150 in less than 24 hours, as the Wizard account would have been created for before the 26th of January and could not have been the original email address.

Shikari · Feb 20, 2023

First of all i stopped responding because there was nothing I could do, the tg only told me to change the steam account email which I did like he said, I never told you the steam email was [email protected] that was the email for wiz, saying I am acting like I didn't know with the steam account is just plan stupid I quite literally did what MM said the email provided was the og email so as to why there support is saying that IDK they aren't really smart when it comes down to there customer support. You saying is stopped messaging you inquite literally woke up earlier and saw the thread I didn't see your message so I didn't even get a chance to do anything as you just up and opened this up. As for you saying it's back to me cuz it supposedly matches with my paypal email is there farthest reach I've seen just because they both start with k doesn't mean they are the same, I quite literally gain nothing by doing this, I think you messed up and got banned and are trying to take it out on me, I've never had any issues before and would not stoop this low and risk getting banned on here where I make money just because you messed up

Shikari · Feb 20, 2023

Also to epic staff I probably won't respond for a few hours as quite literally woke up from sleeping and saw this so I will respond more in the morning if needed to get anything resolved so don't close the thread please

draybook · Feb 20, 2023

Shikari said:
First of all i stopped responding because there was nothing I could do, the tg only told me to change the steam account email which I did like he said, I never told you the steam email was [email protected] that was the email for wiz, saying I am acting like I didn't know with the steam account is just plan stupid I quite literally did what MM said the email provided was the og email so as to why there support is saying that IDK they aren't really smart when it comes down to there customer support. You saying is stopped messaging you inquite literally woke up earlier and saw the thread I didn't see your message so I didn't even get a chance to do anything as you just up and opened this up. As for you saying it's back to me cuz it supposedly matches with my paypal email is there farthest reach I've seen just because they both start with k doesn't mean they are the same, I quite literally gain nothing by doing this, I think you messed up and got banned and are trying to take it out on me, I've never had any issues before and would not stoop this low and risk getting banned on here where I make money just because you messed up

Yeah, it's totally a reach that the Steam account was changed even though the only two people who knew it was changed to epicnpc123 was you and the TG and it just happens to start with the same letter and is the same amount of letters. Total reach. Also, it's odd that you've not once responded to the fact that your post said you were the original owner yet Kingsisle says the email you gave me is NOT the original email. I've bought several accounts from here and am still playing. Like I said to you and KI, I don't use cheats and I don't interact with other players. So I didn't "mess up". You did. Even on the remotest chance that I did, that would have nothing to do with the Steam account just happening to be back under your email address.

Shikari · Feb 20, 2023

I genuinely have nothing to do with anything that has happened, the email I gave you actually the email I used to make the wizard101 account, the steam account isnt under my email, I don't have access to the steam account, I have no access to the steam account or the wiz account, Just like you say you've bought multiple accounts and still are playing them doesn't mean much, I have sold multiple accounts those being high end ones and they have had no issues at all even going so far to make custom requests from me, I don't know what possibly you want me do to when I legit can't help you when I dont have any access to that stuff anymore, and the steam i dont have access to either its not under my email like you are claiming, my paypal email is strictly used for selling stuff on here and on other sites, its not connected to other things. I have said I am and was the original owner and that was the email used, I don't buy accounts off other people, I personally am a solo act, I hand level and do everything myself.

draybook · Feb 20, 2023

If you're the original owner, you're able to give KI and Steam your credentials to recover the accounts. Their sites even say that.

Shikari · Feb 20, 2023

Which I never did, I haven't done anything with the account since I sold it to you, Its unfortunate its like this but I guess we will see where this goes from now on, I'm honestly being very genuine when I am saying i quite literally have done nothing in any sorts to try and take the accounts back, again I guess we'll see what happens from here on

draybook · Feb 20, 2023

There is nothing to see. If you were the original owner, you can literally contact them and give them information that you would have, ie purchase history, CC info, etc.

All it would take is contacting them with that information. If you don't have any of that then you either aren't cooperating or you weren't the original owner as you claim.

Shikari · Feb 20, 2023

The email and phone number its saying aren't even mine my phone number doesnt even end in 2457 like its saying and you said it said the phone number ended in 68 which clearly it doesnt if its saying 2457 is the phone number used, I haven't bought any game cd keys to redeem and I didnt use paypal on the steam account as thats stupid to do since I was planning on selling it, I've only ever used wizard101s own prepaid cards to buy anything. You say i took the steam account back which isnt even possible as I never used paypal/steam wallet codes/ or redeemed any game keys on it, as I said I've only used wizard101s own gift cards to buy things on the game, at this point I guess we see what paypal thinks because clearly this is going nowhere and some of these things you are saying are far reaches

Shikari · Feb 20, 2023

You clearly said they sent a "code" to a phone number ending in 68 but the screenshot says the number ends in 2457 so something isnt adding up on your part about that

Shikari · Feb 20, 2023

and if epicnpc wants I can confirm my phone number to them

draybook · Feb 20, 2023

Shikari said:
You clearly said they sent a "code" to a phone number ending in 68 but the screenshot says the number ends in 2457 so something isnt adding up on your part about that

My phone ends in 2457 which is what I told them. The phone attached to the account ends in 68. The email is yours. You haven't been able to prove it's not and you haven't even bothered acknowledging that you either don't want to contact KI or Steam or you're not the original owner as you claimed. If you were, all you'd have to do is contact them and retrieve the accounts and give them back if you're not the one who took them in the first place.

Shikari · Feb 20, 2023

The email isn't even mine my guy, what is this proof you want. I can't just go into random peoples emails. I did contact KI they told me the same thing obviously I don't have the OG email you have it and steam isnt gonna help me when you have all the information

Shikari · Feb 20, 2023

Also I can confirm whatever you want, I'll give epic whatever information it may be even personal information, to them

draybook · Feb 20, 2023

I do not have the original email, I literally posted the screenshot where they said the shikari gmail isn't the original.

draybook · Feb 20, 2023

Again, all you have to do is contact KI and Steam with stuff showing you're the original owner to have it recovered. And why haven't you posted a screenshot showing you contacted KI and were told you're not using the original email? Steam literally says in that email reply that showing proof of purchases etc will show ownership. If you were truly the original owner, you'd have that information. Really it seems like you're just stalling.

Shikari · Feb 20, 2023

Stalling? I'm quite literally a busy person and am responding when I get the chance, what point is there for me to stall? I am trying to help you as best as I can and you are out here reaching

draybook · Feb 20, 2023

Not reaching. All you have to do is contact them both and have it recovered. No point in going back and forth. Let us know what they say.

Shikari · Feb 20, 2023

I don't know how many times I have to tell you this but I can't get it recovered, it's all on you at this point as I literally can't do anything, I have tried being nice and have tried helping but obviously you don't care

EpicNPC CM · Feb 20, 2023

@Shikari youre the original owner correct?

Shikari · Feb 20, 2023

Yes, at this point he's already made a case with paypal so I already submitted all the information needed to paypal and am just waiting for them to resolve it, says it should be resolved by the 25th of February

Shikari · Feb 20, 2023

@EpicNPC CM I can do whatever you need me to do to try and somehow resolve this but at this point I'm just waiting on paypal to see what happens, I've done nothing wrong and he got everything that he paid for the moment access was given to MM to change for him and he got the information it's out of my control

draybook · Feb 20, 2023

It literally says in the communication with Steam that in order to prove ownership, you can provide purchase details and original emails, etc. If you're the original owner, these should be readily available to you. And let's be honest, what are the odds that the email on Steam was changed to something that just happens to be the same length as your and begins with the same letter. And then there's the fact that the account isn't banned anymore, as it allows for password reset to be sent to an email instead of giving the usual "this account has been banned" message when trying to log in.

Shikari · Feb 20, 2023

Clearly you didn't read what I said, steam wants cd keys wallet codes and paypal receipts, I never used wallet codes and never redeemed any codes or used paypal so those options would be out anyways, I never recovered anything, ur trying to say it's me when it's not. I have been very nice so far and trying to help you, now I'm starting to get passed that you are just lying at this point, once that information was given to the MM I had access to the accounts details. Anything that happens after you bought it is on you and not me I can't help that you got banned you act like I personally banned you myself. We will see what paypal says as you are in the wrong and messed up, I'll give whatever info the cm wants but now that has to wait til the paypal case is resolved

Shikari · Feb 20, 2023

Also @EpicNPC CM can I get the negative feedback removed from me it's quite literally messing up my sales as people think I'm a scammer when it's quite the opposite

draybook · Feb 20, 2023

Shikari said:
Clearly you didn't read what I said, steam wants cd keys wallet codes and paypal receipts, I never used wallet codes and never redeemed any codes or used paypal so those options would be out anyways, I never recovered anything, ur trying to say it's me when it's not. I have been very nice so far and trying to help you, now I'm starting to get passed that you are just lying at this point, once that information was given to the MM I had access to the accounts details. Anything that happens after you bought it is on you and not me I can't help that you got banned you act like I personally banned you myself. We will see what paypal says as you are in the wrong and messed up, I'll give whatever info the cm wants but now that has to wait til the paypal case is resolved

Get mad all you want. You gave me an email that was not the original and Kingisle even said that in their response email.

Shikari · Feb 20, 2023

Ok whatever you say my guy you got everything you paid for, you clearly messed up and got banned and that's on you not me, paypal will handle this for us so I guess to the CM you'll have to wait until then

draybook · Feb 20, 2023

Shikari said:
Ok whatever you say my guy you got everything you paid for, you clearly messed up and got banned and that's on you not me, paypal will handle this for us so I guess to the CM you'll have to wait until then

The account's not banned anymore. I clearly stated that. If it was, it would pop up a "this account has been banned" error when trying to log in. It now gives a wrong username/password message and it allows a reset password request to be sent. Check your Paypal address, I bet it's there. And you keep glossing over the fact that as the supposed original owner of the Steam account, you CAN recover it without financial stuff, all you need is your original email and phone numbers if any. There's about 20 websites that show how to do it.

Shikari · Feb 20, 2023

I quite literally have no emails or messages to my number for password resets or anything I can quite literally show the epic staff this information very easily to prove that I didn't receive any of that

EpicNPC CM · Feb 21, 2023

We can wait until the paypal dispute is resolved. @Shikari as the OO you will be responsible for recovering the account or contacting staff to help do so.

draybook · Feb 21, 2023

Paypal has sided with him for some reason but I'm working with my CC to have it overturned. I have proven that it's not banned anymore, which means that someone was able to use the original email to have it reopened and I have shown that the Steam account was recovered in the same fashion. Steam even responded with such information:

Wunderkind · Feb 21, 2023

Only staff can view this content.

EpicNPC CM · Feb 22, 2023

@Shikari please recover the account as you are the original owner

Shikari · Feb 22, 2023

I'm still waiting for the dispute on PayPal

draybook · Feb 22, 2023

The dispute has nothing to do with recovering the account. Even if I won the dispute, you would have the account recovered regardless.

Shikari · Feb 22, 2023

We can continue things once the case is resolved the CM already said that was fine and I'll gladly do whatever they need me to do once that happens

draybook · Feb 22, 2023

It's been resolved according to my Paypal information.

draybook · Feb 22, 2023

For the record, the Steam account password was changed on the 8th but it seems that "someone" made a purchase on it on the 10th.

Shikari · Feb 22, 2023

Well paypal on my end is still saying it's under review

draybook · Feb 23, 2023

Not sure how it's taking this long for them to supposedly close it on your end but on my end it's been closed.

They actually closed it out Tuesday morning. Surely it doesn't take two days to show closed on someone else's end. There's no reason to wait for Paypal. The account should be recovered regardless. Can we see a time stamp showing that it's still not closed on your end?

Shikari · Feb 24, 2023

Just checked today and its been updated to this, at this point @EpicNPC CM what do you guys want from me, Its already been escalated this far I don't see it going anywhere since its gone this far

EpicNPC CM · Feb 24, 2023

You either have to help recover the account with OO info or provide a refund

draybook · Feb 26, 2023

Any progress?

EpicNPC CM · Feb 27, 2023

@Shikari

EpicNPC CM · Feb 28, 2023

@Shikari

Account banned/password changed

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