Hi, I purchased an account upgrade for Verified status more than 24 hours ago and included a required ID image with it. I just wanted to follow up on the status of this process as I am aware it can take up to 24 hours to verify and process. Thank you.
EpicNPC
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- Thread starter Drexin
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I just tried another card.
Receipt upon purchase
When filling out billing information I keep getting the avs error information where billing address does not match the card's billing address, even though I fill it out exactly as it is with all other purchases everywhere else (I even try adding/removing punctuation, making it all caps, etc.). I am not sure if that is contributing to the card being declined.
Yes, it's being declined to an address mismatch. I'm sorry, there's nothing we can do about this. Our credit card processor matches the address with your credit card company and we can't see any of this information. If they decline it and you believe the address is correct, you'll have to contact your credit card company to find out why. Sorry.
I actually got a fraud alert from my bank and was able to take care of it. Just in case, I used amazon pay as a payment method. Can you see if that transaction was successful?
Thank you for your patience and assistance.
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