pls remove neutral feedback

[ComicArtBay]

i dont want to be pushy, and this probably wont be resolved and removed, but can i pls get a clarification on which part was misshandled regarding this feedback:

https://www.epicnpc.com/itrader_detail.php?ir=635612&u=290568

talking about this dispute thread:
https://www.epicnpc.com/threads/1267929-Account-Recall-Resale-by-ComicArtBay?p=5848935#post5848935


I dont quite understand which part was considered unprofessional ?
https://www.epicnpc.com/threads/1267929-Account-Recall-Resale-by-ComicArtBay/page2#24

Nobody on our side cursed him or said anything of that manner. We did called him a liar ( which turned out he is). i jsut need to know what do i do in future when another brat like him decides to play smartypants and attempt to get free account without giving any restraint on what he says ( accusing of recall is basically the worst of the worst, not delivering, slow delivery etc doesnt even compare).

As i am aware, per epicnpc rules false claim is entitled to removal, only resolved claims such as bad service -> refund are to remain neutral.
https://www.epicnpc.com/threads/1267929-Account-Recall-Resale-by-ComicArtBay/page2#19

tl;dr i need clear insytructions on what do i do when another guy shows up with this ? am i to say nothing and just tell him to open thread? i cant even call him a liar ?

 

[Adoxia]

Feedback Removal/Change Rules​

• If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

These are the feedback rules. A neutral only means that they were dissatisfied with your service, but means that you fully completed whatever your service/sale was. Beings there was dispute that was resolved yours can only be updated to a neutral.

 

[ComicArtBay]

[FONT=&]Feedback Removal/Change Rules[/FONT]​

• If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

These are the feedback rules. A neutral only means that they were dissatisfied with your service, but means that you fully completed whatever your service/sale was. Beings there was dispute that was resolved yours can only be updated to a neutral.

https://www.epicnpc.com/threads/1267929-Account-Recall-Resale-by-ComicArtBay/page2#24

Well, i got the impression that this was mishandled on our part and the neutral was to stay coz of something that we did. Yes, i called him liar which he was, but if this neutral is to remain due to our fault and handling of this case i wanted to know how to handle these in future. Austin clearly says that the neutral is to remain due to our response and not the type of order but w/e. As it turns out, he can say that we reclaim accounts, we cant say that he is a liar...

 

[doomedtofail]

From a customer service stand point never out right call someone a liar. Once a transaction occurs now we dont remove feedback completely so nothing really would be different here.

 

[ComicArtBay]

From a customer service stand point never out right call someone a liar. Once a transaction occurs now we dont remove feedback completely so nothing really would be different here.

w/e... if someone accuses you of reclaiming accounts you will feel the same way... we are not cattle you know, everyone has off days. and that guy is a lying brat...