I would like feedback to be removed I simply turned down his account

[SkorriVonCorri]

Feedback will only be reviewed or investigated if one of our Trade Guardian services were used.

Trade Guardian was used:

• Link to the feedback you received.
• Provide the TG # for this feedback.
• Explain why you are disputing the feedback and why you want it changed or removed.

Trade Guardian was not used:
If the communications was offsite, we will only accept video evidence, no screenshots.

• Proof of sale will be requested.
  • Buyer can show they sent payment.
  • Seller can show they sent the item or provided a service to the buyer.
• No further investigation will be conducted.
• Upload the video to Youtube (unlisted) and provide a link to the video in your dispute.

Once we confirm an exchange occurred, the feedback cannot be removed. The buyer and seller should try to reach a compromise or resolve the issue on their own.

If proof of sale is not provide, the feedback will be removed.


Feedback Dispute Rules
https://www.epicnpc.com/threads/how-to-report-a-feedback-dispute.389547/

YOU CAN DELETE THE ABOVE MESSAGE WHEN POSTING.

 

[EpicNPC Mod]

• Please report false feedback ASAP, within 10 days of receiving the feedback.
  • If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
  • We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
  • After 30 days the burden of proof falls solely on the member who receives the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.
• Between 11 - 30 days is a gray area. We will do our best to investigate, however decisions will be made on a case by case basis.
• Feedback will ONLY be removed if it's false. If resolved, it will be updated to neutral.

Please provide proof the feedback is false.