*** How to Report a Feedback Dispute ***

[EpicNPC]

How to Report a Feedback Dispute

When you want to dispute a feedback someone left you, please create a new thread with your explanation and any evidence and the forum staff will help resolve the dispute.


DISPUTE GUIDELINES

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.
• Please report false feedback ASAP, within 10 days of receiving the feedback.
  • If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
  • We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
  • After 30 days the burden of proof falls solely on the member who receives the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.
• Between 11 - 30 days is a gray area. We will do our best to investigate, however decisions will be made on a case by case basis.
• Feedback will ONLY be removed if it's false. If resolved, it will be updated to neutral.

You MUST provide proof or your claim will not be valid!


NOTICE: Please remember that you must edit out any personal information such as a full Name, phone number, address, or any other personal information. Failure to do this will result in your post being edited or possibly removed. ALL members are entitled to privacy.