All card not present transactions for credit card processors are going to look at various pieces of data when they approve a transaction. First name, last name, zip code, CVV, IP, and numerous other data points associated with a transaction.
In this particular transaction, you used the first and last name of "Unknown H". This in and of itself would cause the transaction to fall below the minimum security standards for most transactions.
We've sorted it out today and delivered you an account though so hopefully you can adjust the feedback acccordingly.
Thank you,