epicmember upgrade help

[Lucids]

hi EpicNpc admins and moderator

I already bought an Epic member upgrade
but my account still shows like this no info about my payment already done

also wanna ask why my account cant edit profile and signatures

 

[EpicNPC]

Please open a support ticket here.
https://www.epicnpc.com/misc/contact

There is no recent payment recorded to your account. Please provide information about the payment when you open the ticket so we can look it up.

The upgrade is required to edit profile/sigs.