DISPUTE GUIDELINES
You MUST provide proof or your claim will not be valid!
NOTICE: Please remember that you must edit out any personal information such as a full Name, phone number, address, or any other personal information. Failure to do this will result in your post being edited or possibly removed. ALL members are entitled to privacy.
- Please report false feedback ASAP, within 10 days of receiving the feedback
- If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
- We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
- After 30 days the burden of proof falls solely on the member who receives the feedback.
- Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.
- Between 11 - 30 days is a gray area. We will do our best to investigate, however decisions will be made on a case by case basis.
- Feedback will ONLY be removed if it's false. If resolved, it will be updated to neutral.
You MUST provide proof or your claim will not be valid!
NOTICE: Please remember that you must edit out any personal information such as a full Name, phone number, address, or any other personal information. Failure to do this will result in your post being edited or possibly removed. ALL members are entitled to privacy.
