I got the silvers, but lost items in the process.

The work of ExpertCare was carried out within a reasonable timeframe. However, some pilots take the liberty of using elements from your deposits to expedite the process of accumulating money (Blackstone for weapons/armor, looting scrolls, completing events, cron stones for enchanting centaur belts, etc.).

Kai from ExpertCare is kind and helpful; I believe he is a victim of some of these pilots who do not share his dedication to fulfilling orders properly. I suppose it all depends on the pilot you get through the lottery, but I can't stand wondering what might be missing when I reconnect to the account.

I would say they do the job they are asked to do, but I am unable to trust them with the missing details on the side.