During the process of making my purchase for this account at this GameStore site, there was already some small issues. When I used PayPal to make the purchase, I entered my email in @yahoo.com, which is suppose to be correct.
They somehow received the email in .gmail and said that the account information was sent there after my purchase. I told them it was not right and we had to sort this out by some proof and evidence until the account information was forwarded to me.
Anyhow, I received the account and logged in, changed/verify information etc.
The account worked for about 3 months (I bought the account on exactly July 6 and played only NORMAL games) until I recently logged in and a notification popped up "this account has been permanently suspended..".
NO, I did not use any third party apps, or caused the suspension. I did not play the game negatively or instigate the ban.
I did not do anything classified as "illegal" that would cause this suspension.
I have photos of evidence from the receipt of the purchase to the day the account was banned.
I have tried contacting GameStore support, and no response so far.
Again, I have purchased the account for $37 at their site. My first expression was, it seemed like the account still belonged to someone else, because it was currently ranked and had other premium skins than the one on the description. But as their policy states, "You won't be banned, you will be able to return and buy a new account. Because you won`t be. All the accounts from GameStore.live are hand-leveled."
This is not the case here.
They also state that "gamestore.live Team is always in touch with You! Need any kind of help, we are available 24/7."
I have not received a message back from support and my email to support was sent awhile ago.
So I've done my job and contacted their support. No response. I have now reached out to EpicNPC and I would like other buyers to be careful when making a purchase on this site.
I have high doubts that I am ever getting the account back because either Riot found sufficient evidence that suggests money was involved for the purchase of the account, or someone had tried to re-access it.
When you try to contact Riot, they ask for proof that you are the original owner of the account through a series of questions about the account. How am I suppose to know the birthdate connected to the account? How am I support to know the first 5 champions bought on the account? How am I suppose to know which champions were bought with RP?
How are the buyers going to know these information?
I would like action done, and an investigation on this site.
If I lost $37 dollars, as least an investigate should be done.
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