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Genshin Account Recall

Status
Not open for further replies.
Dispute Type
Scam Accusation

AllMight626

New member
Country
Australia
Multiple Accounts
0
Dispute Against
Kingnasod
Information

######################

Purchase Date: 26/07/2021

Date the problem began: 19/09/2021

Method of Contact Used: Discord

Instant Messenger username of the person you're accusing: Discord: Kurorin#5148

Epicnpc: Kingnasod

Your Instant Messenger ID: ALL MIGHT#9055



Other information:

View attachment 1632151404900.png



DISPUTE Information

######################

Link of transaction thread (URL, Epicnpc thread):

https://www.epicnpc.com/threads/asi...ganyu-eula-amos-wgs-etc.2006534/#post-7778951



Approximate value of property: $180.00 USD + personal top ups (receipts provided if required)

Was Trade Guardian used? No

If yes, what is the Trade Guardian ID? N/A



What is the dispute about?

When trying to login on 19/09, the game asked me to enter the account information. There was no record of the account on my device. I entered the user and password only to have account error. I have tried forgotten password but I am also met with account error.

As the username, email and mobile are all invalid without notification and bypassing 2FA, the account has most likely been recalled.

I have tried to contact the seller for support but I have received no reply so I am bringing this to EPICNPC for assistance on how to proceed.

Other details / notes:

On 31/07/2021 I expressed concern to the seller that I was receiving unauthorised email and sms Mihoyo verification notices. I assumed that they had access to the username and were trying to recover the account using it but I had linked the account to my email and mobile number so they were unsuccessful. These notifications continued until 02/08/2021 and they stopped.

The other party must have submitted an account recovery form. This form would have had sufficient evidence for Mihoyo to recover the account.


Proof

######################

You MUST provide proof or your claim will not be valid!



Chat Log Screenshots (make sure username is visible, not display username):


View attachment Screenshot_20210920-014014_Discord.jpg

View attachment Screenshot_20210920-014035_Discord.jpg

View attachment Screenshot_20210920-014052_Discord.jpg

You need to reply to this in order to see this content.


View attachment Screenshot_20210920-014145_Discord.jpg

Payment Screenshots (make sure the accused email is visible):

View attachment Screenshot_20210920-012502_Samsung Internet.jpg

Other proof:

Only staff can view this content.




Account Recalls

######################

Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.



Did the seller say he's the original owner? No

What account information did the seller provide you at the time of sale? Username and password, all other socials were unlinked.

How long did you have the account before it was recalled? Nearly 2 months

If you have a support ticket about this recall, please post screenshots of it.

Thank you for your time and help.
 

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Angel

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ip hash: 4bcfe6d9d6813d0e94772d

Angel

Moderator - Middleman
Middleman
Approved Epicnpc MM for Trade Guardian. Non-employee.
Trusted Upgrade
Trusted usergroup. Verified members for over a year and 50+ positive feedback.
Verified Upgrade
Members who have verified their identity with us.
Global Moderator
Country
Bosnia and Herzegovina
Email notified
 
ip hash: 4bcfe6d9d6813d0e94772d
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