I bought account from them a while back. After working on this account gearing i

I bought account from them a while back. After working on this account gearing it up in mc and bwl all the sudden its gone. I get hte message that i have to send in the original owners Driver License. Which i cant do because i bought this account. So i contact them and they constantly tell me they will contact the original owner to reset the "password" which is the most retarded thing ive ever heard considering the fact i told them they had to send in the id and constantly forwarded the blizzard emails.Then they say sorry we cant contact the original owner there is nothing we can do.