Thread: Negative feedback for a transaction that did not occur.

I received a negative from a user "Joshue" for a transaction that never ended up happening. Since he was a new member, he was willing to go first, and I was already skeptical since I've already been sold a few bogus keys by foreigners. I have all the chat logs and screen caps necessary to prove that the transaction stopped at the point I found out the key was already in use.

Conversation between "Sean Smith" and "joshue26"
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[Wed Dec 28 2011 05:35:18 AM] joshue26: so you want me to go first, right? =-O
[Wed Dec 28 2011 05:35:51 AM] Sean Smith: If that's fine with you. I do need to make a new SWTOR account though. I sold off my beta account I had a while back
[Wed Dec 28 2011 05:36:03 AM] joshue26: oh
[Wed Dec 28 2011 05:37:25 AM] joshue26: im looking at ur mmobay user again just to make sure everything is fine..
[Wed Dec 28 2011 05:37:34 AM] joshue26: do you have ebay acc? or not..
[Wed Dec 28 2011 05:37:52 AM] Sean Smith: I believe I still have an eBay account, let me check
[Wed Dec 28 2011 05:38:09 AM] joshue26: but do you have rep. there or no?
[Wed Dec 28 2011 05:38:34 AM] Sean Smith: On eBay? Yes
[Wed Dec 28 2011 05:38:39 AM] Sean Smith: eBay Feedback Profile for ssmith2991
[Wed Dec 28 2011 05:39:38 AM] joshue26: hehe ok im going first.. :-( but wait a minute.. haha
[Wed Dec 28 2011 05:40:06 AM] joshue26: btw im from mexico.. that's why my english suxs a bit
[Wed Dec 28 2011 05:40:33 AM] Sean Smith: It's all good. I've dealt with chinese dealers before. Their english is barely legibly
[Wed Dec 28 2011 05:42:31 AM] joshue26: Ok are you ready..?
[Wed Dec 28 2011 05:42:44 AM] Sean Smith: Gotta give me a second. Making a new account.
[Wed Dec 28 2011 05:42:50 AM] joshue26: because last guy (the scammer) say he couldn't log on his paypal acc and he went offline
[Wed Dec 28 2011 05:42:53 AM] joshue26: oh kk
[Wed Dec 28 2011 05:43:30 AM] joshue26: ah and remember u need a credit card or paypal acc to active ur swtor acc for play
[Wed Dec 28 2011 05:43:43 AM] joshue26: but u get the free month anyways
[Wed Dec 28 2011 05:44:11 AM] Sean Smith: I usually just buy gamecards from mmobay because its cheaper, but I only use my CC only if necessary
[Wed Dec 28 2011 05:44:44 AM] joshue26: oh kk
[Wed Dec 28 2011 05:45:32 AM] joshue26: tell me when ur rdy :-)
[Wed Dec 28 2011 05:47:40 AM] Sean Smith: Alright. Looks like its all set up.
[Wed Dec 28 2011 05:48:00 AM] joshue26: Ok ur rdy to get the key.. just say yes and ill bring it to you haha
[Wed Dec 28 2011 05:48:46 AM] Sean Smith: One second. My desktop froze up. AIMing you from my phone while it reboots
[Wed Dec 28 2011 05:48:53 AM] joshue26: ok
[Wed Dec 28 2011 05:49:45 AM] joshue26: btw ur online on MSN?
[Wed Dec 28 2011 05:50:19 AM] joshue26: ur can u go online on msn..? xD
[Wed Dec 28 2011 05:50:33 AM] Sean Smith: Not sure about MSN. I don't have the client downloaded on my computer
[Wed Dec 28 2011 05:50:43 AM] joshue26: ok np
[Wed Dec 28 2011 05:50:56 AM] joshue26: send me a pm in mmobay i just want to make sure is you haha
[Wed Dec 28 2011 05:51:24 AM] joshue26: View Profile: Joshue - Trade WoW Accounts - World of Warcraft Account Trading - MMOBay.net
[Wed Dec 28 2011 05:51:35 AM] Sean Smith: PMing you now. Got my desktop back up
[Wed Dec 28 2011 05:52:47 AM] Sean Smith: Should be getting the PM in just a second
[Wed Dec 28 2011 05:52:58 AM] joshue26: i got it.. ok ARE YOU READY? XD
[Wed Dec 28 2011 05:53:06 AM] Sean Smith: Yes, I'm ready.
[Wed Dec 28 2011 05:53:15 AM] joshue26: XXXXXXXXXXXXXXXXX
[Wed Dec 28 2011 05:53:24 AM] joshue26: redeem it =p
[Wed Dec 28 2011 05:54:21 AM] Sean Smith: It says "The code has already been used. "?
[Wed Dec 28 2011 05:54:32 AM] joshue26: lol 1 sec xD
[Wed Dec 28 2011 05:54:45 AM] Sean Smith: I'll screencap this for you.
[Wed Dec 28 2011 05:55:03 AM] joshue26: ok send me it, im gona call my friend ¬¬ haha
[Wed Dec 28 2011 05:55:41 AM] Sean Smith: File shared: (screencap.png) http://lifestream.aol.com/photo/tmp/.../screencap.png

[Wed Dec 28 2011 05:58:31 AM] joshue26: hmm he says he checked it before umm could u try another explorer?
[Wed Dec 28 2011 05:58:43 AM] Sean Smith: Give me a second. I'll try IE
[Wed Dec 28 2011 06:00:53 AM] Sean Smith: File shared: (screencap2.jpg) http://lifestream.aol.com/photo/tmp/...screencap2.jpg

[Wed Dec 28 2011 06:01:02 AM] Sean Smith: Sent another screencap. I'm getting the same thing.
[Wed Dec 28 2011 06:01:22 AM] Sean Smith: It lets me enter the code, says its for a digital deluxe edition, and then gives me that error
[Wed Dec 28 2011 06:01:42 AM] joshue26: humm that's wierd give me a sec just talking with my friend lol
[Wed Dec 28 2011 06:02:00 AM] joshue26: he alrdy sold me like 5-6 keys and all of those works normally :-
[Wed Dec 28 2011 06:02:53 AM] Sean Smith: Sometimes it happens if a letter or number is wrong in the code. Or if he bought them from a third party site
[Wed Dec 28 2011 06:03:34 AM] Sean Smith: I had that same problem buying from *****, they kept giving me already redeemed codes.
[Wed Dec 28 2011 06:08:08 AM] joshue26: mmm lol now my friend is afk great -.-
[Wed Dec 28 2011 06:08:29 AM] Sean Smith: All good. Not in a rush right now.
[Wed Dec 28 2011 06:08:37 AM] joshue26: giv me a couple of mins mayb he can give me another. ill be brb
[Wed Dec 28 2011 06:10:11 AM] Sean Smith: I'll send in an email to support while your doing that. See if there is any kind of system error going on right now
[Wed Dec 28 2011 06:11:17 AM] joshue26: okay
[Wed Dec 28 2011 06:11:50 AM] joshue26: by the way support of swtor didnt answer me.. 3 days past.. i reported my scamed cd key lol
[Wed Dec 28 2011 06:12:32 AM] Sean Smith: Gotta be kinda persistant with support. I had to bug Blizzard for around 6 months to get my original account back a year ago.
[Wed Dec 28 2011 06:12:42 AM] joshue26: hahaha
[Wed Dec 28 2011 06:23:00 AM] joshue26: XXXXXXXXXX
[Wed Dec 28 2011 06:23:02 AM] joshue26: try again?
[Wed Dec 28 2011 06:23:17 AM] joshue26: my friend is saying that the key is not in use he is checking i dont know how but
[Wed Dec 28 2011 06:23:22 AM] joshue26: or mayb is an error?
[Wed Dec 28 2011 06:23:22 AM] Sean Smith: Trying it again, give me a second
[Wed Dec 28 2011 06:23:53 AM] joshue26: or the last way is by.. u giving ur swtor acc for a sec and ill try it xD .. but i dont know if u want to
[Wed Dec 28 2011 06:24:23 AM] Sean Smith: Same error
[Wed Dec 28 2011 06:25:55 AM] Sean Smith: Give me a second. I'll change my password to a default one and let you try it yourself
[Wed Dec 28 2011 06:26:21 AM] joshue26: k =D
[Wed Dec 28 2011 06:31:01 AM] Sean Smith: Alright. Account is
[Wed Dec 28 2011 06:31:05 AM] Sean Smith: xxxxxxxxxxxxxxx
[Wed Dec 28 2011 06:31:13 AM] Sean Smith: and password is xxxxxxxx
[Wed Dec 28 2011 06:31:25 AM] joshue26: k 1 sec
[Wed Dec 28 2011 06:31:43 AM] Sean Smith: Might ask for a security question, so I'll give you that if it asks
[Wed Dec 28 2011 06:32:15 AM] joshue26: first name of ur girl/boyfriend 8-)
[Wed Dec 28 2011 06:32:17 AM] joshue26: xD
[Wed Dec 28 2011 06:32:22 AM] Sean Smith: Angelica
[Wed Dec 28 2011 06:33:22 AM] joshue26: damt -.- no luck
[Wed Dec 28 2011 06:33:39 AM] Sean Smith: Any clue where your friend bought it from?
[Wed Dec 28 2011 06:34:39 AM] joshue26: he told me from a chinese or someone like that but he doesn't want to tell me who because he sell it for more cheaper lol..
[Wed Dec 28 2011 06:35:28 AM] Sean Smith: Ahh. That might be the problem. Those websites have pretty bad record keeping and occasionally give out a bad key or two
[Wed Dec 28 2011 06:39:33 AM] joshue26: bah. well maybe u can check it in a few hours more
[Wed Dec 28 2011 06:39:54 AM] joshue26: mayb it's an error or something or someone used it before with a key generator or something like that lol
[Wed Dec 28 2011 06:40:21 AM] Sean Smith: That would have to be a ****** keygen, never actually saw one that work.
[Wed Dec 28 2011 06:40:37 AM] Sean Smith: I'll be at work by a few hours, but I may be able to get a break and check it
[Wed Dec 28 2011 01:48:57 PM] joshue26: u tried recently? xD
[Wed Dec 28 2011 07:18:00 PM] joshue26: U there man?
[Wed Dec 28 2011 07:18:46 PM] joshue26: my friend who sell the key says that mayb u put the key in another swtor acc and u created a new one and put in there trying to show me that's it's already in use lol..
[Wed Dec 28 2011 07:51:05 PM] Sean Smith: Well I didn't. It be a bit dumb for me to risk getting my mmobay account banned over like 60-something bucks.
[Wed Dec 28 2011 07:51:25 PM] joshue26: mm the key alrdy say its on use
[Wed Dec 28 2011 07:51:26 PM] joshue26: ?
[Wed Dec 28 2011 07:51:54 PM] Sean Smith: Yeah, I tried it once again at work.
[Wed Dec 28 2011 07:52:14 PM] joshue26: damt
[Thu Dec 29 2011 08:18:04 AM] joshue26: I should use your account first to test the key :-( now my friend doesn't want to give me another key.. damt
[Thu Dec 29 2011 11:17:13 PM] joshue26: man are u there?
[Thu Dec 29 2011 11:31:16 PM] Sean Smith: Yes, I am, but I'm on my mobile.
[Thu Dec 29 2011 11:32:07 PM] joshue26: so.. still no luck on that key right? lul
[Thu Dec 29 2011 11:32:50 PM] Sean Smith: Haven't actually tried it since I last did.
[Thu Dec 29 2011 11:35:55 PM] joshue26: or try calling bioware lul
[Mon Jan 2 2012 12:28:52 PM] joshue26: man i just bought now 7 swtor keys all hve worked .. it's wierd only ur key and the other guy scammer from the forum didnt works :S
[Mon Jan 2 2012 12:31:24 PM] joshue26: and i sent a ticket to bioware of the key i gaved to u and they told that someone is using it at the same time i gived it to u :- lol
[Thu Jan 5 2012 12:16:31 PM] joshue26: joshue26 is offline

Here is the screencap that I took when I tried to redeem the already used key he gave to me.

ssmith297 please take a screenshot of the "code Redemption" page when you're logged into your SWTOR account.

Here is the screen shot.

http://img.photobucket.com/albums/v2...screencap3.png

---------- Post added 01-06-2012 at 10:12 AM ----------

And a few more that shows a code has not been redeemed on my account.

http://img.photobucket.com/albums/v2...screencap4.png
http://img.photobucket.com/albums/v2...screencap5.png

His feedback says 2 keys were involved. What about the 2nd key? that didn't work either?

Joshue has been notified.

I think the two keys he is referring to is the other key he tried to sell to another buyer. I was only involved in one key.

I have bought like 10+ keys for me and friends, and every key worked fine only yours didn't work (lol?) i have another key that was scammed too by trying to sell to someone of this forum and ill did go first on that one too and that key worked too but it was an scam

I think you have another swtor acc with my key active. Because no one of my keys have been used before only yours that's really wierd. I don't believe that the key was already in use even with an screenshot because anyone can have another PC with swtor webpage open with another account and use a key on it.

PD: I have lost 2 keys already and not going to sell more because of scammers

Keys are tricky, I've been in this position before. What I recommend Joshue is calling Blizzard and asking when the specific CD key was used. If it was used at the time of the transaction then my guess would be the OP had used the key.

as joshue said, the account in the screenshots could be another account.

Switch, SWTOR is Bioware, not Blizzard

But yes, Josh, try contacting Bioware to see if they can give you any info on the key that was used. A username would be the best, but if they can even tell you the date and time, that would be helpful also. SSmith, you can also try contacting them.

I think the best way to do CD keys, is for the person that is buying one, to give their account login to the seller, they can apply the key, then the buyer can change the password. This way it would be on the seller to make sure the Key is added successfully. Otherwise there's really no way to tell who's at fault.

Ok, ill send a ticket now i'm waiting for a reply hope they can tell me who is using it or the date time when was activated.

Bioware haven't replied my ticket yet, im still waiting but NOW..

ssmith297 gived me a negative notification, why that if he didn't pay me anything and nothing bad happened to him?
He instead stole my Cd-key didnt pay me anything and worst he gaved me a negative feedback.

Why he is doing that is he able to do that?..

right now it's your word against his. Your saying the Key was good, he's saying it wasn't. Both feedbacks will remain until this is resolved.

Ok, Bioware just replied my ticket and they say this.

Greetings ****,

I am Protocol Droid F9-K1 of Human-Cyborg Relations...

I have received your transmission regarding your used Product Code.

We can confirm that the Product Code you have been provided with has already been used, however we are unable to provide any further information regarding who may have used this code.

We apologise for any inconvenience.

Please do not hesitate to contact us again if there is anything further we can help you with.

Galactic Support is our specialty...
Sincerely,

Protocol Droid F9-K1
Star Wars: The Old Republic Customer Service

We would love to hear your feedback on our Customer Service and invite you to fill out the following survey which will help us to continually improve our support!
https://www.research.net/s/TOREN?c=2390055
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And that's all they say

unfortunately there's nothing I can do in this situation as neither person can prove they are not at fault.

So the feedbacks will remain. sorry.